Sr Customer Solutions Manager jobs at Amazon in United States, Dallas

Key job responsibilities
- Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.
- Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts.
- Conduct deep-dive investigations into threat and fraud abuse reports and detections- Attend internal and external training regarding security engineering and response.
- Find opportunities to improve from large-scale security incident investigations.
- Participate in or lead post-mortem analyses.- Develop and mentor other security engineers, analysts, investigators, and software developers.About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance

- Bachelor’s degree in Computer Science, Engineering, related discipline, or equivalent experience
- 3+ years of work in related technical roles (such as threat hunting, threat intelligence, security data analysis, etc.)
- 3+ years of experience with cloud technologies (AWS preferred, Azure, Google Cloud, etc)
- 3+ years of experience using data analysis tools and technologies, such as SQL, Jupyter, R, Python
- 3+ years of experience with incident handling/response, active attacks / live scenarios / applied computer security

- Master’s degree in mathematics, computer science, or related engineering disciplines
- Extensive knowledge of computing security issues and threat vectors and experience with security architecture, system architecture, threat modeling, reverse engineering, malware analysis, adversary methodologies, and/or threat intelligence
- Effective written, communication and organizational skills
- Experience with cross-organizational collaboration and creation of remediation plans
- Standing relationships with global associations relevant to the position

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
• Medium and low voltage power systems
• Generators
• UPS
• HVAC (Air Handlers / Exhaust Fans / VFD)
• Chilled Water Systems
• Building Management systems (BMS)
• Electrical Power Monitoring Systems (EPMS)
• Testing and balancing
• Pumps and Hydronic systemsKey job responsibilities
As the Commissioning Engineer (CxE), you will provide testing and validation oversight of AWS data center electrical and mechanical infrastructure. This includes, but not limited to, review of design documents and equipment submittals, leading Factory Witness Testing (FWT), and managing third-party commissioning vendors in the performance of onsite pre-functional, functional, and integrated systems testing. You will own your projects’ successes where you Deep Dived to resolve technical issues and had Bias for Action to address schedule impacts and coordination demands onsite. You will be sharing your lessons learned leading towards team growth and program improvements.You will get the opportunity to provide multi-discipline input into the scheduling, test script development, designing, and planning of projects. During commissioning, you will be continuously auditing Cx vendors’ activities to ensure compliance with environmental, quality, and safety requirements. Following the AWS project reporting format, you will be responsible for regular reporting of commissioning progress and metrics of assigned project to your Regional Commissioning Manager. You will have the opportunity to lead several projects simultaneously to achieve key milestones and deliver data center capacity, while managing project budget as approved by Finance.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
A day in the lifeAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of engineering, installation, or startup/commissioning of electrical and mechanical systems experience
- Bachelor’s degree in Mechanical/Electrical Engineering or 5 years of relevant discipline work experience
- High technical competency in either mechanical or electrical or control systems utilized in critical infrastructures, with the capability to learn and be trained in the others.
- Understand the design concept and intent by reviewing mechanical or electrical design documentation, including drawings, specifications, vendor submittals and sequences of operations and provide feedback on the same in accordance with Amazon standards for basis of design.
- Develop but majorly review commissioning documentation such as test plans, scripts and reports developed by vendors to ensure accuracy in accordance with the design requirements.

- Advanced knowledge Microsoft Office Suite - Word, Excel, Outlook required; advanced knowledge of SharePoint (or similar) preferred
- Strong communication skills, detail oriented, highly organized, and able to work in high stress environments to maintain calm and respectful interaction with multiple teams
- Advanced knowledge of mechanical, electrical, and controls systems for critical infrastructures
- Ability to read and edit construction documents (design drawings, control diagrams, specifications, etc.)
- Experience developing and executing test procedures for mechanical or electrical systems/components based on design intent and approved equipment submittals

- Have a strong understanding of large-scale computing solutions.
Key job responsibilities
Roles and Responsibilities
- Help hire, on-board and train new SAs via mentorship and builder programs.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing
- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications

- Knowledge of distributed systems design and implementation or equivalent
- Knowledge of large scale automation and workflow management or equivalent
- Knowledge of database design and implementation or equivalent
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud

You will also participate in the creation and sharing of best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts) and evangelize and educate about AWS technology and industry trends (e.g. through workshops, user groups, meetups, public speaking, online videos or conferences).Key job responsibilities
In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create world-class solutions built on AWS.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Experience leading or developing high quality, enterprise scale software products using a structured system development lifecycle
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Knowledge of cloud architecture

- 5+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Experience working with end user or developer communities
- Knowledge of software development tools and methodologies

We're seeking highly skilled and motivated Product Test Engineers to join our Machine Learning Acceleration team at Annapurna Labs. In this role, you'll be at the forefront of validating and ensuring the quality of our advanced ML hardware systems as they transition from development to large-scale deployment across AWS's vast server fleet. You'll be responsible for designing and implementing comprehensive system-level test strategies that cover the full spectrum of our ML acceleration products, from individual components to fully integrated systems. This position requires a unique blend of hardware knowledge, software expertise, and systems thinking, as you'll be working at the intersection of custom silicon, complex firmware, and high-performance ML workloads.
Key job responsibilities
* Design and implement system-level test strategies for ML acceleration products
* Develop comprehensive functional and performance tests for complete ML systems
* Create and maintain scalable test infrastructure for high-volume product validation
* Implement product bring-up and first-boot test procedures
* Drive improvements in test coverage, product quality, and manufacturing efficiency
* Collaborate with hardware and software teams to ensure end-to-end product validation
* Analyze system-level test data to identify and resolve integration issues
* Debug complex hardware/software interactions in a production environment
* Develop and maintain documentation for system test procedures and manufacturing processes
* Optimize test workflows to balance thoroughness with production efficiencyA day in the life
Why AWSWork/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional."

* Bachelor's degree in Computer Engineering, Electrical Engineering, or related field
* 3+ years in system-level product testing
* Strong programming skills in Python, C/C++
* Experience with Linux-based systems and scripting
* Understanding of computer architecture and system-on-chip (SoC) designs

Preferred Qualifications:
* Experience working in high-volume manufacturing environments, particularly with ODM/CM partners
* Experience implementing and maintaining test solutions at scale
* Experience with ML/AI hardware systems and accelerators
* Familiarity with server and data center environments
* Knowledge of hardware/software co-design and validation techniques
* Experience with continuous integration and test automation frameworks
* Strong debugging and problem-solving skills at the system level
* Understanding of power management and thermal testing for high-performance systems
* Experience with performance profiling and optimization of ML workloads

- BE, BTech, Master of computer Applications (MCA), Bsc Computers , BCA, MSc Information Technology (IT)

- BE, BTech, Master of computer Applications (MCA), Bsc Computers , BCA, MSc Information Technology (IT)

AWS is looking for a Solutions Architect to drive technical excellence within the AWS Managed Services Provider (MSP) Program. This role combines technical expertise with strategic thinking to elevate and improve our MSP partners' capabilities across regions by working with the local MSP champions.Key job responsibilities
Your primary responsibility will be to build and conduct enablement and validation for AWS managed services provider (MSP) Partners. You will work with strategic MSPs to review their practices and guide them on expanding and improving their technical capabilities. More importantly, you will build technical content and other resources that help scale the enablement and validation motion across thousands of Partners. You will leverage generative AI and other technologies to go beyond static content and create adaptable tools and experiences that help Partners improve their MSP practices regardless of their current maturity.You will be the primary point of escalation for MSP validations and will be responsible for helping AWS hold a high bar for Partners on behalf of our customers.You will work closely with the World Wide MSP Technical Lead, the broader MSP program team, and regional MSP champions to define the program strategy and implement new initiatives. Success in this position depends on your ability to combine strategic thinking with practical execution to drive partner growth and program excellence.A day in the lifeDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- Experience managing operations for IT workloads or working for a managed services provider

- Experience working with AWS technologies from a dev/ops perspective
- Knowledge of Information Technology Infrastructure Library (ITIL) best practices and processes
- Public speaking experience or experience delivering technical training/enablement.