Delivery Consultant - Application Development jobs at Amazon in United States, Dallas

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global Services

- 3+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 1+ years in automating security operations including scripting and automation to build scalable and secure environments, automating security assessments and remediation workflows, and implementing security policies as code
- 1+ years in advanced incident response to lead response efforts including leading detection and analysis efforts and managing eradication processes
- 3+ years of experience with security services and best practices including: implementing security controls and optimizing security measures

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional, Certified Security Specialty) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Understanding of industry standards (e.g., PCI-DSS, ISO 27001, HIPAA, NIST frameworks
- Implementation experience with enterprise security solutions (e.g., WAF, IPS, Anti-DDOS, SIEM)

*This role is full on site and DOES NOT offer remote option.**Please note for this role requires an advanced proficiency (C1) level in both English and Portuguese*Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions.Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements.They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows.This comprehensive approach ensures quality remains at the forefront of our operational excellence.Key job responsibilities
Key job responsibilities
* Define and implement quality metrics for established workflows
* Create prescriptive actions for quality issues
* Partner with customers, operations and internal support teams to optimize workflow quality
* Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
* Analyze data trends and develop solutions
* Monitor quality performance and coach operations teams
* Create and maintain quality metrics reports
* Handle customer escalations and recommendations
* Evaluate and suggest improvements for quality tools
* Support process documentation and implementation

* Advance C1 English and Portuguese proficiency
* Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas)
* Experience in data analysis
* Strong process expertise in data services
* Experience in coaching and process improvement
* Experience working cross functionally with tech and non-tech teams
* Experience in defining and implementing process improvement initiatives using data and metrics
* Strong analytical and problem-solving skills
* Excellence in written and verbal communication
* Demonstrated ability to influence without authority
* Ability to work in ambiguous environments

* Experience with speech or language data preferred
* Project management and process improvements experience
* Experience in driving end to end delivery, and communicating results to senior leadership
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
* Knowledge of Lean, Six Sigma, or other quality improvement methodologies. Project management certification (PMP, CAPM, or equivalent)

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
- 1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
- 2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (e.g., Genesys, Amazon Connect, Five9)

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced industry business and IT Advisory professional, you will be responsible for:2. Leading cloud operations transformations, including the design of cloud operating models, organizational change management strategies, FinOps implementations, and cloud governance frameworks.3. Driving enterprise transformations leveraging cloud and emerging technologies through program management, value realization strategies, and cloud strategy development.4. Spearheading data and AI transformations, with a focus on Generative AI advisory for delivery, user adoption, operations transformation, and AI governance.5. Orchestrating large-scale cloud migration and modernization plans, aligning application portfolios with business priorities and architecting data center exit strategies.6. Cultivating strategic relationships with C-suite executives and key stakeholders to become a trusted advisor on cloud transformation initiatives.A day in the life
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 5+ years of experience in management consulting or internal technology advisory roles, with minimum 2 completed projects in any of the following industries: Financial Services, IT, Telecommunications, Media, Healthcare, Manufacturing, or Retail
- 3+ years experience in enterprise cloud transformation initiatives involving C-suite executives with at least 1 project from the following industries: Financial Services, IT, Telecommunications, Media, Healthcare, Manufacturing, or Retail
- 3+ years experience working cross-functional with teams of 10+ members each, managing complex programs spanning at least 2 distinct organizations per program

We desire you to have an established background in design, development and operations of highly scalable and available distributed systems. You must have strong technical skills, excellent project management skills, great communication skills, and a motivation to achieve results in a fast-paced environment. It is a highly technical space. You are a strong technical contributor who understands the big picture, drives prioritization, builds consensus, and rallies the team behind it. Responsibilities include driving architecture, design, and implementation of complex components while maintaining an uncompromising bar on quality and mentoring junior developers for software within the team.Utility Computing (UC)
Key job responsibilitiesA day in the life
You will communicate a lot, with the team, peers and management. Communication happens over different channel; Slack, email, and Chime. You will prepare and review design docs, project plans, features one pagers, incident retrospectives, change requests and progress reports. And for sure, you will write and review code, and work with CI/CD tools.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
- Design and implement highly scalable and realistic simulation environments for training agents using reinforcement learning.
- Develop and deploy generative AI approaches to automate the creation of diverse and complex simulation environments and scenarios.
- Analyze, troubleshoot, and profile complex machine learning systems within the simulation context, identifying and resolving performance bottlenecks.

- PhD, or Master's degree or 5+ years of applied research experience
- Experience programming in C++, Python or related language
- Experience with simulation and synthetic data generation
- Experience with neural deep learning methods and machine learning

- PhD in Computer Science, Machine Learning, or a related field
- 3+ years' experience building machine learning models (includes internships)
- Demonstrated experience in developing and implementing simulation environments or synthetic data generation for reinforcement learning.
- Strong programming skills in Python and experience with deep learning frameworks such as Tensor Flow or PyTorch
- Excellent problem-solving skills, with the ability to think creatively and critically about complex problems
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teamsPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 6+ years of hands-on experience in programming languages such as Python, Ruby, Go, Java, JavaScript, .Net, C++, YAML, JSON, and TypeScript
- 5+ years of experience developing scalable CI/CD strategies with tools such as Jenkins, Azure DevOps, GitLab, ArgoCD, GitHub Actions, and Harness
- 5+ years of experience with Infrastructure as Code such as CloudFormation, Terraform, or CDK

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Hands on experience with microservice and serverless orchestration architectures such as Kubernetes, EKS, Docker, and Lambda
- Hands on experience designing and implementing ETL data pipelines (Kafka, Airflow, Spark, Hadoop, Glue), MLOps pipelines (Sagemaker, MLFlow, Kubeflow), or LLMOps pipelinesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.