Amazon Q Builder Customer Success Team Q-cst jobs at Amazon in United States, Dallas

*This role is full on site and DOES NOT offer remote option.**Please note for this role requires an advanced proficiency (C1) level in both English and Portuguese*Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations.When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions.Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements.They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows.This comprehensive approach ensures quality remains at the forefront of our operational excellence.Key job responsibilities
Key job responsibilities
* Define and implement quality metrics for established workflows
* Create prescriptive actions for quality issues
* Partner with customers, operations and internal support teams to optimize workflow quality
* Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
* Analyze data trends and develop solutions
* Monitor quality performance and coach operations teams
* Create and maintain quality metrics reports
* Handle customer escalations and recommendations
* Evaluate and suggest improvements for quality tools
* Support process documentation and implementation

* Advance C1 English and Portuguese proficiency
* Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas)
* Experience in data analysis
* Strong process expertise in data services
* Experience in coaching and process improvement
* Experience working cross functionally with tech and non-tech teams
* Experience in defining and implementing process improvement initiatives using data and metrics
* Strong analytical and problem-solving skills
* Excellence in written and verbal communication
* Demonstrated ability to influence without authority
* Ability to work in ambiguous environments

* Experience with speech or language data preferred
* Project management and process improvements experience
* Experience in driving end to end delivery, and communicating results to senior leadership
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
* Knowledge of Lean, Six Sigma, or other quality improvement methodologies. Project management certification (PMP, CAPM, or equivalent)

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
- 1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
- 2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (e.g., Genesys, Amazon Connect, Five9)

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Key job responsibilities
- Serve as a Subject Matter Expert (SME) on the incident response & technical investigation lifecycle, owning the deep dive and coordination to turn data into information.
- Respond to Incidents in a timely manner, providing leadership & guidance to all security analysts.
- Conduct deep-dive investigations into threat and fraud abuse reports and detections- Attend internal and external training regarding security engineering and response.
- Find opportunities to improve from large-scale security incident investigations.
- Participate in or lead post-mortem analyses.- Develop and mentor other security engineers, analysts, investigators, and software developers.About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance

- Bachelor’s degree in Computer Science, Engineering, related discipline, or equivalent experience
- 3+ years of work in related technical roles (such as threat hunting, threat intelligence, security data analysis, etc.)
- 3+ years of experience with cloud technologies (AWS preferred, Azure, Google Cloud, etc)
- 3+ years of experience using data analysis tools and technologies, such as SQL, Jupyter, R, Python
- 3+ years of experience with incident handling/response, active attacks / live scenarios / applied computer security

- Master’s degree in mathematics, computer science, or related engineering disciplines
- Extensive knowledge of computing security issues and threat vectors and experience with security architecture, system architecture, threat modeling, reverse engineering, malware analysis, adversary methodologies, and/or threat intelligence
- Effective written, communication and organizational skills
- Experience with cross-organizational collaboration and creation of remediation plans
- Standing relationships with global associations relevant to the position

Application deadline: Jan 6, 2026As a Delivery Consultant - Application Modernization, you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current applications, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of architecting/operating solutions built on any cloud service provider like Azure, AWS, GCP, OCI, etc. experience
- Bachelor’s degree in computer science, Engineering, related field, or equivalent experience
- 3+ years experience delivering application architecture/design/modernization projects, including cloud-based solutioning (AWS or equivalent), with AI and automation
- 3+ years experience with Infrastructure as Code (IaC) tools and practices

- AWS Professional level certification, or Associate's degree or above
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Experience delivering large-scale software development and modernization initiatives, with deep expertise in multiple programming languages (e.g. Java, Python, C++, JavaScript, Microservices) and Generative AI tools/technologies
- Proven ability to deliver software engineering best practices across testing, source control, code reviews, and deployment/release management processesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.For this role, bilingual English and Spanish speakers are preferred, but not required.Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 2+ years experience working with external or internal customers to implement large-scale solutions
- 3+ years of experience designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
- 3+ years coding (Python, Javascript/Typescript, Java, etc) experience integrating voice or chat bots with contact center platforms, APIs, web services, or databases

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Familiarity with Amazon Lex capabilities, benefits, conversation design, and required deployment skills
- Experience incorporating generative AI into voice or chat bots to answer questions or drive self-service experiences, including model selection and integration, prompt engineering, and data preparation.

In this role you will collaborate directly with Fortune 500 customers and partners, addressing marketing technology modernization, customer data unification, omni-channel activation, and AI-driven personalization at enterprise scale. You will provide leadership to customers looking to transform their existing MarTech ecosystems using cloud-native architectures and modern data strategies.
Key job responsibilities
In this role you will get to :* Lead complex ‘Composable’ Customer 360 and MarTech transformation programs for Fortune 500 enterprises
* Architect and design end-to-end Customer Experience Platforms including customer data platforms (CDPs), identity resolution frameworks, and AI-driven personalization and recommendation engines, next-best-action models as part of the stack.
* Design marketing data foundations using modern data principles (data mesh, data products) to create marketing lakehouses and composable architectures
* Design and implement content supply chain solutions, cross-platform activation strategies, and omnichannel customer journey orchestration* Partner with AWS sales teams to develop account strategies and qualify MarTech transformation opportunities
* Create and deliver executive-level presentations, workshops, and solution demonstrations to C-suite stakeholders
* Develop compelling project proposals, solution architectures, and statements of work that address customer requirements
* Build trusted relationships with CMOs, CDOs, and marketing technology leaders at strategic accountsIndustry Ecosystem Development:* Build strategic relationships across the MarTech ecosystem including Salesforce, Adobe, Treasure Data, Tealium, and emerging CDP platforms
* Collaborate with AWS product teams to deliver industry-specific capabilities and drive AWS's MarTech product vision* Guide solution and sales play creation to enable field teams, solution architects, and customer success managersThought Leadership & Market Development:
* Deliver industry-leading perspectives at MarTech conferences and executive forums to drive AWS market awareness
* Collaborate with partner and alliance teams to identify and enable MarTech-focused system integrators and technology partners
* Work with AWS engineering teams to convey customer requirements and influence MarTech product roadmapsA day in the life
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of experience delivering marketing technology transformations, with focus on Customer Data Platforms (CDPs) and customer experience solutions
- 5+ years of experience in cloud architecture and implementation,
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Experience with 3+ MarTech platforms including Salesforce Data Cloud, Adobe Real-Time CDP, Treasure Data, or Tealium AudienceStream

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The position's responsibilities include scaling support of several data center locations including day to day assistance with capacity management. You will work closely with internal customers as well as external vendors to facilitate smooth project execution as directed by network scaling leadership and technical program managers.You will leverage your experience to support large scale, enterprise class datacenters as you work to drive the stability and supportability of our next-generation networks. As a Builder in this space you will work in a fast paced, collaborative environment requiring regular customer interaction and strong verbal and written communication skills. Additionally, it is expected that all members of the team contribute in the continued development and enhancement of operational procedures and that all are innovating on behalf of AWS.

- High school diploma or equivalent as well as 3 years experience in an IT role or closely related field as well and 1+ year experience working in a data center or critical work environment
- 1+ year experience working with ticketing systems and or project tracking software as well as 1+ year experience troubleshooting network & routing connectivity related issues, including troubleshooting of network device configurations and low level application interaction
- 1+ year experience working with 3rd party vendors as well as 1+ year experience working in multi-stakeholder projects or programs and ability to move and lift computer equipment up to 50 lbs

- 2+ years experience with ethernet and IP networking as well as 2+ years experience working in virtualized enterprise networking environments
- 2+ years experience working with IT best practice frameworks (ITIL, LEAN, AGILE)
- Strong verbal and written communication skills as well as good judgment and instincts in decision-making.
- Ability to prioritize in a complex, fast-paced environment as well as ability to evaluate new technology; deploy and maintain new services.
- Organized self-starter with quantitative analytic abilities and proven problem-solving skills.