Principal Customer Success Specialist - jobs at Amazon in United States, Cupertino

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Internal job description
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

You'll bring a proven track record of structuring and closing enterprise-level partnerships, along with deep experience in solution-based selling. Working closely with cross-functional teams, you'll align partnership strategies with product capabilities, ensuring successful integration and adoption of our APIs.
Key job responsibilities
* Initiate, develop, and oversee relationships with our most-strategic internal partners and our executive sponsors.
* Understand the needs of our Selling Partners and influence or grow our technology partners to address those needs.
* Manage complex relationships and business and technical requirements.
* Work with internal and cross functional teams to create and execute on strategic API business plans, inclusive of innovative demand generation, strategic GTM activities, and co-marketing campaigns,
* Drive results through business reviews to manage progress against a business plan.
* Implement programmatic mechanisms with key internal stakeholders that will allow us to operate at scale.

- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

As an Amazon Web Services (AWS) Principal Solutions Architect within the Strategic Accounts segment, you are responsible for partnering with our most valuable customers to design cloud architectures utilizing AWS services. In this role, you will help our customers solve business challenges such as rapidly releasing products/services to the market or building an elastic, scalable, cost optimized application. You will engage with product owners to influence product direction and help our customers tap into new markets by utilizing AWS Services. You will also look for patterns and trends that can be broadly applied across an industry segment or a set of customers that can help accelerate innovation. Along the way, you will get the opportunity to enhance your own body of knowledge and have some fun.As a core member of the account team, you will drive AWS usage and adoption across a specific customer. As a trusted customer advocate, you will help organizations understand and implement advanced cloud-based solutions, and how to migrate and scale existing workloads in the cloud. You will have the opportunity to shape and execute a strategy to build knowledge and broad use of AWS. You will also need to be adept at interacting, communicating and partnering with other teams within AWS such as services teams, marketing, and professional services, as well as representing your team to executive management.
Key job responsibilitiesMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 12+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing
- Experience with programming languages like Python, JavaScript, Go, .Net, Java or equivalent
- 12+ years of experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Bachelor’s degree in Computer Science, Engineering or related field of study or 12+ years of related work experience

- Knowledge of distributed systems design and implementation or equivalent
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
- Working knowledge of software development tools and methodologies.
- Demonstrated ability to adapt to new technologies, learn quickly, and manage high ambiguity.
- Experience in technology/software sales or pre-sales consulting.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Key job responsibilities
- Provide technical leadership, driving innovation and strategic direction for large-scale AI initiatives.
- Architect and develop ground-breaking ML modeling and engineering techniques, pushing boundaries of AI research and applications.
- Foster a culture of technical excellence, mentoring senior scientists and engineers.A day in the life
A typical day for a Principal Applied Scientist in the Customer Service Data and AI team involves a combination of gaining business know-how and hands-on problem-solving in NLP and GenAI. You'll tackle complex data initiatives, ensuring alignment with customer needs and business objectives, and translating business requirements into practical AI-driven solutions. Collaborating with cross-functional teams, you'll design and enhance AI models, focusing on efficiency, precision, and scalability. You'll mentor team members, fostering skill growth and encouraging innovative solutions. Your day involves monitoring data quality, evaluating model performance, and generating actionable insights from vast amounts of information. By the end of the day, you will have resolved complex technical issues, advanced important AI projects, and conceived new ideas to improve how Amazon utilizes data to transform the customer experience.Benefits Summary:1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

- 7+ years of of building models for business application experience.
- Master's degree in computer science, machine learning, engineering, or related fields.

- Advanced degree (PhD) in Computer Science, Machine Learning, Engineering, or a related quantitative field.
- Hands-on experience developing and deploying GenAI applications, such as language models, text classification.
- Experience programming in Java, C++, Python or related language
- Strong understanding of GenAI or NLP fundamentals.
- Proficiency in designing and implementing large-scale data pipelines, and cloud-based data infrastructure.
- Proven track record of tackling highly ambiguous, complex data challenges and delivering impactful solutions.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Key job responsibilities
1/Accelerating AWS Adoption through Delivery and ExecutionDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent