Jobs at Amazon in United States, Columbia

- Think Big. The ideal candidate will build and deploy solutions across ADC partitions and regions. You will strive to improve and streamline processes to allow for work on a massive scale.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
- You are a significant and autonomous contributor supporting service builds and operations primarily in ADC partitions and regions.
- You use your skills and expertise to solve difficult technical problems, seeking direction as needed when implementation is not defined.- You create documentation, wikis, runbooks, and processes related to ADC operations and are a reviewer for others' work in this area.
- You identify when ADC implementations lack high availability, performance, security, maintainability, etc. and investigate systemic patterns, determining short-term mitigations.
- You are proficient at diagnosing, root-causing, and resolving difficult ADC-specific issues, leveraging your knowledge of ADC architectural differences.
- You follow ADC policies for information handling, access controls, compliance, etc. and help educate others on the importance of these requirements.- You influence and contribute to technical project definition, scoping and prioritization discussions related to services in ADC partitions.
A day in the life
Utility Computing (UC)Work/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying

- 3+ years of systems administration experience (Linux/Windows).
- Experience working with scripting languages.
- Excellent communication skills and the ability to work well in a team.
- In lieu of above relevant work experience, degree in Computer Science, Engineering or a related field.
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- Experience creating and improving documentation, runbooks, automation for ops.
- Familiarity with ADC security policies, information handling, and compliance standards.
- Background mentoring/training other engineers on technical topics.
- Expertise in one or more AWS service areas (e.g. AI/ML, databases, containers etc.).
- Proficiency in scripting/coding for automation and operational tasks.

Job Description:
The Process Assistant is assigned to the Area Manager, and will hold responsibilities specific to the different Fulfillment Center areas.Key Job Elements:
• Support and work in the department as required
• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Providing vacation coverage for Area Managers
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of ATS/labor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Reviewing and updating SOP as required
• Assisting in keeping work area clean and organized
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Participating in safety initiatives
• Referring all job injuries immediately to area manager

- Basic Qualifications:
Associates must be in good standing (No active write-ups)
Associates must have at least 15 hours of UPT
• Ability to work overtime as required
• Ability to work flexible schedules/shifts/areas
• Continued meeting or exceeding of department performance goals

- Preferred Qualifications:
• Education beyond High School, and/or prior experience managing employees
• Excellent interpersonal skills
• Demonstrated problem solving skills and analytical skills
• Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management
• Experience with an FC kaizen or Shingi event
• An awareness and willingness to use OE tools and techniques
• Experience working in Problem Solve a plus
• Leadership ability• Respect from associates in production area

Key job responsibilities
- Tasked with driving innovation while reducing operational costs in the facilities.
- Drive projects with moderate complexity.
- Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
- Perform rack installs, rack decommissioning, operational readings and facility management.
- Provide key performance indicators to senior engineers.
- Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
- Ensure all safety procedures are adhered to while performing work.
- Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.- Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
- Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 1+ years of electrical or mechanical, or 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
- High school or equivalent diploma

- 2+ years of data center engineering experience

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
• Assist in the installation and operation of all racks and rack based systems.
• Responding to daily changes and demands in installations particularly during peak periods. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.
• Assist in maintenance and monitoring of all Data Center rack systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.
• Assisting with monitoring and troubleshoot all related mechanical, electrical, HVAC systems, chiller systems and generators.
• Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment and deployment of new equipment.
• Perform system walkthroughs to verify proper installation of racks and updating of their related Monitoring Systems .
• An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
• Maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.
• Follow procedures system documentation and track issues through appropriate entries into a ticketing system.
• Priorities appropriately in a complex, fast-paced environment
• Capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Knowledge of safe electrical practices according to guidelines set by relevant electrical safety supervisory bodies and experience with Microsoft Office products and applications
• 2+ years experience working in either Electrical or Mechanical field.
• EU drivers license and access to car as the role would involve working in our different sites across Sweden.

• 2 + years Experience in data center engineering
• Knowledge of data center capacity planning and reporting

Help shape the future of national security computing as a Cloud Engineer at AWS.As a Cloud Engineer on our team, you'll be instrumental in managing operational excellence for our always-on cross domain systems. You'll implement and maintain robust processes that drive our availability metrics up and our latency metrics down. We need your operational expertise to ensure our infrastructure is ready to scale for future demands, and your problem-solving skills to streamline processes and improve our response times. If you're passionate about operational excellence and want to apply your skills to support critical national security missions, we want to talk to you.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
As a Cloud Engineer on our Cross Domain Operations team, you will:- Support operational excellence initiatives for mission-critical systems, focusing on availability, resiliency, and security
- Diagnose and resolve system issues across the technology stack in high-pressure situations
- Implement improvements to operational processes, including automation of manual tasks
- Participate in post-incident analysis and help implement preventive measures- Perform technical deep-dives into service components, including networking, storage, and monitoring systems
- Contribute to cross-functional initiatives to improve system reliability
- Learn and apply operational best practices and resilience engineering principlesYou will work both independently and collaboratively within established operational frameworks. We're seeking someone who is curious about how systems work at scale and eager to help automate routine operations.Success in this role requires solid troubleshooting skills, a methodical approach to incident management, and the ability to balance day-to-day operational tasks with improvement projects. You'll need to maintain high standards for security and operational excellence while working effectively as part of a team.A day in the life
Your typical day begins with your team's daily stand-up, where you and your colleagues review operational priorities and ensure critical tasks are on track to meet SLAs. You'll actively participate in discussions and share updates on your assigned tasks and any challenges you're facing.Throughout the day, you'll balance several key activities:- Contributing to operational reviews and post-incident analyses
- Working with team leads to understand and implement customer requirements- Participating in design reviews to provide operational insights
- Conducting technical deep-dives into system components to support improvement initiativesAs part of our 24/7 on-call rotation, you'll be ready to respond to critical issues affecting our national security customers. During these situations, you'll work to resolve issues independently when possible, and collaborate with senior team members on more complex problems, always focusing on both immediate resolution and prevention.Weekly operational reviews provide opportunities to share your insights and contribute to improving our processes and systems. You'll work with the team to identify and implement operational improvements that enhance our service delivery.You'll operate as part of a collaborative team while developing your autonomy and expertise in maintaining our critical infrastructure.
Why AWSWork/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

- Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)
- 2+ years of Linux systems administration experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- 5+ years of Linux systems administration experience
- 1+ years of experience working with scripting language
- 1+ years experience with cloud computing technologies preferably with cross domain solutions
- Experience automating routine tasks.
- Experience troubleshooting complex undefined issues through performance and log analysis.

- Think Big. The ideal candidate will build and deploy solutions across ADC partitions and regions. You will strive to improve and streamline processes to allow for work on a massive scale.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
- You are a significant and autonomous contributor supporting service builds and operations primarily in ADC partitions and regions.
- You use your skills and expertise to solve difficult technical problems, seeking direction as needed when implementation is not defined.- You create documentation, wikis, runbooks, and processes related to ADC operations and are a reviewer for others' work in this area.
- You identify when ADC implementations lack high availability, performance, security, maintainability, etc. and investigate systemic patterns, determining short-term mitigations.
- You are proficient at diagnosing, root-causing, and resolving difficult ADC-specific issues, leveraging your knowledge of ADC architectural differences.
- You follow ADC policies for information handling, access controls, compliance, etc. and help educate others on the importance of these requirements.- You influence and contribute to technical project definition, scoping and prioritization discussions related to services in ADC partitions.
A day in the life
Utility Computing (UC)Work/Life Balance
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)

About Operations Technology Solutions (OTS)About The RoleAs an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.Key job responsibilities
Responsibilities include, but are not limited to:
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service