Support Engineer Ii Ots jobs at Amazon in United States, City Of Rochester

Are you a qualified Support Engineer II looking to grow your skill-set with a top tech company? Amazon in the United States (Rochester city) is seeking a talented individual to join their team. As the Support Engineer II, you will be a key member responsible for driving the technical support of Amazon's vast Software-as-a-Service (SaaS) offering. You will be responsible for investigating customer inquiries, researching and resolving technical issues, and leading maintenance activities. In addition, you will create accurate documentation and processes to ensure the operational success of the company. You should have a strong technical background with experience in managing customer incidents, customer databases, and ticketing systems. Additionally, you should possess excellent communication and customer service skills. You will need to be able to collaborate with colleagues from various areas across Amazon, such as sales, product management, and engineering. The ideal candidate for this role will have a demonstrated record of success in customer support environments. You should have the ability to be a proactive problem-solver and work well under pressure. If you have a passion for ensuring customers are delighted with their experience, then this is the job for you. So, if you are an Support Engineer II with impressive technical and customer service skills, we want to hear from you at Expoint. Join one of the largest tech companies in the world, and a team that works hard to ensure customers are delighted every day.