Support Service Desk Associate Ii Stores Facilities Technology Wfm jobs at Amazon in United States, Austin

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
The successful candidate will be operationally responsible for several of Amazon.com's Data Centers during the day shift. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Routinely review ticket queue for large events and address accordingly
- Coordinate change management resources
- Guide, train and educate data staff on the best practices related to all service owner issues
- Manage and deliver mid-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs- Provide weekly report to the data center manager
- Maintain the on-call schedule coordinating absence and vacations
- Recruit and train data technicians to ensure appropriate staffing levels
- Host weekly staff meetings
- Write and deliver performance reviews for staffA day in the life
*Why AWS*
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
*Inclusive Team Culture*
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

- 2+ years of engineering team management experience
- 4+ years of professional or military experience, or Bachelor's degree in computer science or equivalent
- Bachelor's degree
- 3+ years of networking and troubleshooting experience
- Experience with general troubleshooting/debugging of hardware, or experience in development in the last 3 years
- Experience with system management tools and client/server environments

Key job responsibilities- Enhance detection engineering processes to improve the detection engineering lifecycle.
- Develop platform requirements used to enrich alerts, and automate remediation and response actions.
- Research and develop mechanisms across to enhanceMachine-Learning, advanced data correlation, risk-based alerting, or Generative AI.
- Provide tactical detection support during security incidents.
- Automate your way through challenges using Python or other scripting language.Work/Life BalanceTraining and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience triaging and developing security alerts and response automation, conducting front-line analysis, and providing escalation support
- Experience scripting with Python, Perl, Bash or PowerShell
- 1+ years of non academic experience in any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience

- Bonus: Experience using Machine-Learning, Large Language Models (LLM), or Agentic workflows

This position can be located in Austin, Seattle, or Arlington (DC).**Must be open to travel at least 30% including international**Key job responsibilities
- Develop solutions that make the best use of the AWS services like AWS EC2, EKS, ECS, SageMaker and other computing platform for GenAI practice.- Provide one-to-few and one-to-many training sessions to transfer knowledge to builder considering or already using AWS.- Build deep relationships with senior technical individuals within partners to enable them to be cloud advocates.- Be able to develop proof-of-concepts for solutions involving AWS services.
- Driving product integrations between partner products and AWS services
- Proving thought leadership in the form of publishing blog posts, public speaking, white papers and reference architecturesA day in the life
- Building and testing a Proof of Concept (PoC) or create a code sample.- Writing a blog post or white paper.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- Recent and demonstrable hands-on experience with AI/ML workloads.

- 5+ years of infrastructure architecture, database architecture and networking experience
- Knowledge of AWS services, market segments, customer base and industry verticals
- Experience working with end user or developer communities

Key job responsibilities- Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.
- Create solutions to run predictions on distributed systems with exposure to innovative technologies at incredible scale and speed.
- Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.
- Design and code the right solutions starting with broadly defined problems.
- Work in an agile environment to deliver high-quality software.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the work-flows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

- Experience in Linux systems administration and/or development
- Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
- Experience in computer architecture, or experience with general troubleshooting/debugging of hardware
- Experience writing and publishing technical documents or equivalent
- Experience previously in program or project management

This position can be located in San Francisco, Seattle, Arlington, New York, or Austin**Must be open to travel at least 30% including international**Key job responsibilities- Develop solutions that make the best use of the AWS services like AWS EC2, EKS, ECS, SageMaker and other communications platform for interactive voice response (IVR), automatic call distribution, and integration with other AWS services for data storage and analytics.- Provide one-to-few and one-to-many training sessions to transfer knowledge to builder considering or already using AWS.- Build deep relationships with senior technical individuals within partners to enable them to be cloud advocates.- Hands on experience and be able to develop proof-of-concepts for solutions involving AWS services.
- Driving product integrations between partner products and AWS services
- Proving thought leadership in the form of publishing blog posts, public speaking, white papers and reference architecturesA day in the life- Building and testing a Proof of Concept (PoC) or create a code sample.
- Writing a blog post or white paper.AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 3+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 4+ years of IT development or implementation/consulting in the software or Internet industries experience
- 2+ years of experience with Unified Communications and Collaboration role involving the design, development, and implementation of complex voice/video solutions. Recent and demonstrable hands-on experience with AI/ML, GenAI workloads.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Key job responsibilities-Design, script, and implement quick proof-of-concepts for vulnerability detection, assessment, and remediation across host and container environments, enabling rapid validation of new solutions and approaches
-Collaborate with TPMs and SDE teams to translate program requirements into technical specifications, ensure seamless integration with existing systems, and conduct user acceptance testing for new security capabilities
-Build queries and analyze data to extract actionable insights on vulnerability management effectiveness, supporting data-driven decision making and informed program improvements
-Conduct security research and analysis on emergent vulnerabilities to identify emerging threats, new detection opportunities, and methods to enhance existing vulnerability detection capabilities
A day in the life

- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience
- Bachelor's degree in computer science or equivalent
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP

- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience
- Experience with AWS products and services
- Experience with programming languages such as Python, Java, C++
- Knowledge of data engineering pipelines, cloud solutions, ETL management, databases, visualizations and analytical platforms
- Experience with data engineering concepts including data pipelines, ETL processes, and working with large-scale security datasets