Support Service Desk Assoc Worldwide Grocery Stores jobs at Amazon in United States, Austin

The Role:
In this role you will:
· Implement wireless system architecture in silicon from system specification to chip specification to RTL to optimizing timing / power to chip level validation.
· Develop solutions optimizing customer experience (throughput, latency, and availability) while meeting power and cost constraints.
· Drive high quality designs for first-time right silicon solutions, and meeting the power objectives
· Create standalone verification test bench to verify the correctness of your block.
· Work with the verification team and participate in System level verification using test benches constructed using UVM, System C and DPI-C.
· Ensure that the block meets DFT, timing and power targets by working closely with the implementation team.
· Learn about requirements and solutions for systems operating in space
· Drive trade-off analysis to benefit customer experience and optimization of resources (costs, power, spectrum).Export Control Requirement:
Key job responsibilities
- Engage with architects and system engineers to drive hardware micro-architecture.
- Lead design of 1 or more DSP data path modules in System Verilog. Able to interpret reference models in MATLAB.
- Involve in control plane logic design and interfaces to bus fabrics.
- Explore and propose innovative ideas and work towards optimization of the modem.

. Bachelor's degree in Electrical / Communications Engineering or related field, or equivalent experience.
· 7+ years in FPGA digital logic design, preferably in DSP or communication systems.

. Master's or Ph.D degree in Electrical / Communications Engineering.
· 10+ years in FPGA digital design, preferably in communication systems

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
The successful candidate will be operationally responsible for several of Amazon.com's Data Centers during the day shift. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Routinely review ticket queue for large events and address accordingly
- Coordinate change management resources
- Guide, train and educate data staff on the best practices related to all service owner issues
- Manage and deliver mid-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs- Provide weekly report to the data center manager
- Maintain the on-call schedule coordinating absence and vacations
- Recruit and train data technicians to ensure appropriate staffing levels
- Host weekly staff meetings
- Write and deliver performance reviews for staffA day in the life
*Why AWS*
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
*Inclusive Team Culture*
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

- 2+ years of engineering team management experience
- 4+ years of professional or military experience, or Bachelor's degree in computer science or equivalent
- Bachelor's degree
- 3+ years of networking and troubleshooting experience
- Experience with general troubleshooting/debugging of hardware, or experience in development in the last 3 years
- Experience with system management tools and client/server environments

Key job responsibilities- Enhance detection engineering processes to improve the detection engineering lifecycle.
- Develop platform requirements used to enrich alerts, and automate remediation and response actions.
- Research and develop mechanisms across to enhanceMachine-Learning, advanced data correlation, risk-based alerting, or Generative AI.
- Provide tactical detection support during security incidents.
- Automate your way through challenges using Python or other scripting language.Work/Life BalanceTraining and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience triaging and developing security alerts and response automation, conducting front-line analysis, and providing escalation support
- Experience scripting with Python, Perl, Bash or PowerShell
- 1+ years of non academic experience in any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience

- Bonus: Experience using Machine-Learning, Large Language Models (LLM), or Agentic workflows

Key job responsibilities
You will lead, manage, and develop multiple teams of Security Engineers and Technical Program Managers responsible for Application Security (AppSec) of Amazon services.You will lead the strategic direction and evolution of Application Security review team/s, including setting goals and establishing priorities.You will develop a healthy and collaborative culture and enable the team to deliver results.You will drive improvements to internal program and process.You will write and deliver high-quality documents for technical and non-technical audiences.You will drive the adoption of security processes, automation, and tooling to improve operational efficiency.
Work/Life BalanceTraining and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of managing and developing teams experience
- 5+ years of progressive work within a software security team or related operating environment experience
- Bachelor's degree in Computer Science, Information Security, or a related field
- Knowledge of security of web services, video content protection technologies, cryptography, network security protocols and operating system security
- Experience applying threat modeling or other risk identification techniques or equivalent

This role will provide ongoing systems analysis and support, including installation, customization, maintenance, and troubleshooting of hardware/software systems. You will provide support to address availability and reliability for issues on systems in our stores, offices and facilities. Operational responsibilities include remediation of daily incident tickets, system compliance responsibilities, system run enhancement testing and staging, policy/procedure enhancements and adherence, client contact coordination, and operational recommendations. You will also play a large role in disaster recovery procedures and direct recovery operations in the event of destruction of all or part of our infrastructure or other system components.Key job responsibilities- Address daily incident tickets and system compliance requirements
- Performs trouble-shooting, basic deployment, and remote repair on various technology systems.- Presents status reports and incident trends to leadership.- Provide Tier 2 support for our back office and sales floor technologies from infrastructure to devices used daily.
- Works as a technical subject matter expert on projects and technology deployments
- Participate in On Call rotation for 24x7 Support.A day in the life
This role works closely with multiple teams to manage the daily operations for support, while leveraging data and metrics to enhance operational effectiveness daily and help to identify trends in support gaps. You will also work closely with business partners on support escalations and provide feedback.
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 4+ years of technical support experience
- 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Bachelor's degree in IT, computer science or equivalent
- 4+ years of supporting and maintaining a corporate network environment experience

- 4+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
- Experience driving IT projects to completion with little supervision
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

As the Manager, you will lead a high-performing team of specialized experts who are responsible for:
Developing comprehensive knowledge bases, self-help content, and agent-facing resources
Overseeing the on-boarding and transition of new products, services, and technologiesThis is a complex, multi-faceted role that requires a unique blend of technical expertise, project management prowess, and people leadership skills. You will work closely with cross-functional stakeholders to align training, knowledge, and transition initiatives with evolving business and customer needs.- Design and continuously improve engaging, effective training programs that prepare agents to handle even the most complex support inquiriesA day in the life- You will meet with your team to discuss any pressing issues or needs. Throughout the day, you will join meetings with cross-functional stakeholders to provide updates on the development of knowledge bases, self-help resources, and training programs that support our customer service agents.
- You will make time to observe training sessions, provide feedback to your team, and review key metrics to identify areas for continuous improvement.
- People management is a critical aspect of this role, so you will dedicate time to meeting with your direct reports individually, offering guidance on their professional development goals. Spending time each day planning for the future maintaining a strategic mindset while also being hands-on in the day-to-day operations is essential in this complex, multi-faceted role.

- 5+ years of team management experience
- 3+ years of program or project management experience
- 3+ years of delivering cross functional projects experience
- Bachelor's degree, or 2+ years of industry experience

- Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects
- 3+ years of working cross functionally with tech and non-tech teams experience

Key job responsibilities
- Track all work performed using modern work tracking methodologies, including vendor ticket systems, Jira, etc.
- Order new and replacement device via the Tangoe Platform web portal.
- Re-align non-standard requests with WWGS leadership.
- Escalate order approvals with WWGS leadership as needed.- Review expense management reports provided by VAR and its agents to find inactive lines and unused devices.
- Undertake required actions to suspend or cancel services as appropriate.
- Leverage Early Termination Fee (ETF) Waivers to facilitate cancellation of contractually obligated lines.
- Coordinate collection and transfer of unsupported devices to authorized buy-back electronics recyclers.- Coordinate Mobile Device Management activities to ensure corporate-owned devices are properly locked or wiped before disconnecting phone lines.
- Monitor status of line disconnects, reconnects, and cellular plan adjustments as needed via Carrier portals.
- Update knowledge articles and other documentation on ordering devices and updated support articles.
- Ensure that support issues and escalations are routed to the proper channels.

- 3+ years of software development, or 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience dealing with wireless carriers and interacting with their different service plans
- Experience managing financials and reviewing service offerings to improve frugality
- Experience with delivering a high degree of customer service and dealing with urgent customer service issues

- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis