Principal Technical Program Manager - Ai/ml jobs at Amazon in United States, Austin

In this role you will be responsible for building and supporting a team which is critical in providing compute sanitization to the Neuron ML accelerators fleet. You will work closely with the hardware and software teams to ensure the right tools are available for identifying defects or faulty states of the hardware before the customer hits an issue. Neuron Compute Sanitizer Tools develops and maintains a pre-check and functional correctness checking suite and provides visibility at the fleet level to understand the trends of hardware/software sanitization.Key job responsibilities
* Build and develop a strong team of engineers that would deliver the pre-check suite.
* Work closely with the hardware and firmware design teams.
* Collect requirements from various other teams including training, inference and runtime.
* Collaborate with the runtime team to ensure timely release of the pre-check tools.
* Anticipate future needs based on the product roadmap and develop necessary tools to sanitize compute.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
About AWS Utility Computing (UC):
About AWS
About AWS Neuron:

- 8+ years of engineering experience
- 5+ years of engineering team management experience
- 10+ years of planning, designing, developing and delivering consumer software experience
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment

- Experience designing and developing large scale, high-traffic applications
- Experience with ML hardware/Software

Technologies useful to this role include computer architecture, hardware description languages (HDLs), and embedded systems. Our team uses Verilog, C, C++, Lua, bash, Python and other similar languages. Although we use machine learning workloads to validate systems software, this team is focused on codeveloping reliable server software and hardware for customers to deploy their ML workloads at scale.Key job responsibilities- Develop CPLD and FPGA programs that implement power sequencing and manage various protocols, including PWM, I2C, and SPI
- Develop systems software, kernel drivers
- Define test and automation flows to validate firmware
- Evaluate and optimize firmware performance
- Build error detection and recovery mitigation systems at AWS scaleA day in the life
You will have the opportunity to develop server firmware in a highly cross-functional environment, working side by side with software and hardware teams to optimize customer experience. You will be responsible for building scalable designs that can be tested throughout the stages of product development including manufacturing and production. You will leverage automation, continuous integration, and fleet metrics to deploy and monitor your changes.Work/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- 3+ years of programming with at least one hardware description language (HDL) experience

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience in embedded development in C/C++
- Experience in RTL development in Verilog, VHDL, or SystemC

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
The successful candidate will be operationally responsible for several of Amazon.com's Data Centers during the day shift. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Routinely review ticket queue for large events and address accordingly
- Coordinate change management resources
- Guide, train and educate data staff on the best practices related to all service owner issues
- Manage and deliver mid-size projects
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs- Provide weekly report to the data center manager
- Maintain the on-call schedule coordinating absence and vacations
- Recruit and train data technicians to ensure appropriate staffing levels
- Host weekly staff meetings
- Write and deliver performance reviews for staffA day in the life
*Why AWS*
*Diverse Experiences*
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*
*Inclusive Team Culture*
*Mentorship and Career Growth*
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

- 2+ years of engineering team management experience
- 4+ years of professional or military experience, or Bachelor's degree in computer science or equivalent
- Bachelor's degree
- 3+ years of networking and troubleshooting experience
- Experience with general troubleshooting/debugging of hardware, or experience in development in the last 3 years
- Experience with system management tools and client/server environments

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and implementation support throughout project delivery, with a focus on using AWS AI/ML services
- Collaborating with customer stakeholders to gather requirements and propose effective model training, building, and deployment strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
About AWS:
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 8+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 5+ years of experience hosting and deploying GenAI/ML solutions (e.g., for data pre-processing, training, deep learning, fine tuning, and inferences) or/and Data Science Experience
- 8+ years of coding, data querying languages (e.g. SQL), scripting languages (e.g. Python)

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.This is a night shift role with an overnight shift from 8 pm to 5 amKey job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the work-flows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations

- A Bachelor's degree or 4+ years of professional or military experience in an IT related field.
- 2+ years of experience managing people in a technical environment.
- 2+ years of experience with Networking, or Computer hardware.

- In-depth knowledge of Linux systems administration, Networking and knowledge of cabling best practices
- In-depth hardware architectures knowledge and troubleshooting experience
- Experience with system management tools and client/server environments
- Technical writing experience and prior project management experience

You will develop sophisticated firmware that monitors system state, makes dynamic trade-offs between power and performance, and implements adaptive control policies. To enable this work, you will also build instrumentation and tracing capabilities that provide the telemetry needed to develop, tune, and validate your algorithms, with collected data optionally post-processed using cloud-based analytics.Key job responsibilities
- Design and implement firmware algorithms for power management, thermal control, and performance optimization on ML acceleration hardware
- Develop real-time control policies and state machines that dynamically balance power, thermal, and performance constraints- Implement efficient data structures and algorithms suitable for embedded, resource-constrained environments
- Design and implement on-device tracing and telemetry collection systems to support algorithm development and validation
- Build developer tools and data pipelines for metric collection, analysis, and visualization of algorithm behavior
- Develop automated testing and validation workflows; integrate with optional cloud-based analytics pipelines
- Own firmware code quality through rigorous testing, debugging, and validation on hardwareA day in the life
You will work closely with power architects and hardware teams to understand silicon capabilities, implement low-level control mechanisms, and create the algorithms and tooling that deliver optimal system behavior.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSWork/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of software development, or 3+ years of software development experience
- Bachelor's degree in computer science, electrical engineering, or related field
- Strong firmware or embedded systems development experience
- Proficiency in C/C++ for systems programming with strong foundation in algorithms and data structures
- Experience implementing efficient algorithms in resource-constrained, real-time environments
- Experience with hardware interfaces, instrumentation, or performance monitoring
- Strong debugging skills with hardware-software systems
- Experience building developer tools or instrumentation frameworks

You will be adept at building relationships and have a successful record of growing accounts and revenue generation, and also at building relationships with peer stakeholder groups internally to launch new large-scale accounts successfully. You are comfortable working cross-functionally with a variety of internal stakeholders and client stakeholders across product, tech, and operational verticals. You enjoy working closely with customer teams to develop strategies that grow Amazon Pharmacy adoption and client satisfaction. You’ll leverage creativity to build and convey compelling value propositions and work cross-organizationally to foster alignment and eliminate obstacles.Key job responsibilitiesThis position is required to sit on-site in one of the following locations:Seattle, WA
Boston, MA
Austin, TX

- 5+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience in healthcare, preferably Pharmacy, PBM, or pharmacy-adjacent