Principal Customer Success Specialist - jobs at Amazon in United States, Austin

As a Principal Partner Innovation Lead, you will drive transformative partnerships that position AWS at the forefront of the generative AI revolution. You will architect and execute a comprehensive partner innovation strategy, focusing on deep data partnerships with growing GenAI companies, model providers, and emerging technology leaders and next-generation AI startups.This role requires you to think beyond traditional consulting engagements and build the future of AI-powered enterprise solutions. You will be creating headline-worthy partnerships that fundamentally change how enterprises leverage their data with AWS services.Key job responsibilities
- Research & Development Leadership: Drive applied research initiatives that identify emerging AI trends, evaluate new model architectures, and develop forward-looking solutions that position AWS 2-3 years ahead of market demands- Market Intelligence & Trend Analysis: Continuously monitor the GenAI landscape for consolidation trends, emerging technologies, and partnership opportunities, particularly as the market evolves toward potential duopoly scenarios
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global Services

- 10+ years of leading complex, large-scale, IT, technical or engineering programs experience
- 10+ years of building profitable partner ecosystems experience
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
- Experience with training and deploying machine learning systems to solve large-scale optimizations, or experience with data infrastructures: relational analytic DBMS, Elastic-Search, and Big Data EMR/EC2/Glue/Lambda
- Experience in venture capital, startup ecosystem, or technology scouting roles

- Deep understanding of enterprise data architectures and how GenAI solutions integrate with existing data infrastructure
- Experience with forward deployment engineering or embedded technical partnership models

Key job responsibilities- Proactively identify areas for improvement across processes and initiatives, taking ownership to develop and implement effective solutionsDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.AWS Global Services

- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
- 7+ years of consulting, architecture/design, and implementation of cloud-based solutions
- 7+ years of external or internal customer facing and project management experience
- 5+ years of hands-on software engineering experience, with expertise in areas such as database management, application development, and AI/ML
- 3+ years of experience as an AI/ML practitioner or implementing generative AI solutions

Key job responsibilities- Partner directly with AWS customers to help them understand the implementation of AWS security requirements and how they can achieve ongoing assurance over their security, resilience, and compliance needs- Be and remain connected with industry trends throughout the world as it relates to industry regulations and requirements.
- Develop and maintain personal relationships with key industry personnel and policy makers.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of professional or military experience
- 3+ years of design, implementation, or consulting experience in applications or infrastructures
- 8+ years within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)
- 7+ years of experience in the design, implementation and operation of complex systems
- 5+ years of experience in an information security or compliance role

- Experience working internationally and being able to confidently traverse different corporate cultures
- Deep understanding of cloud computing
- Demonstration of innovative security, resilience and compliance approaches to solve complex security, resilience and compliance challenges
- Experience and proficiency in public speaking and can hold own in senior-level presentations and discussions
- Experience defining security, resilience and compliance strategies, and ensuring that committed outcomes are delivered on schedule
- A degree in computer science, MIS, engineering or related discipline, and relevant industry certifications (CISSP, CISA/M, CIPP/CIPM/CIPT)

Key job responsibilities
Strategic customer engagement:Adoption program development:Track and analyze adoption metrics to measure effectiveness and identify areas for continuous improvement.Product feedback loop:Collect and communicate customer feedback, insights, and requirements directly to AWS Go-To-Market and product teams.
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in Computer Science, Engineering, Math, or a related field or 5 years of product management or go-to-market, or sales experience.
- 5+ years of Contact Center Solutions.
- 10+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Experience engaging and influencing senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
- Fluency in English and two other languages.

Key job responsibilities
Strategic customer engagement:Adoption program development:Track and analyze adoption metrics to measure effectiveness and identify areas for continuous improvement.Product feedback loop:Collect and communicate customer feedback, insights, and requirements directly to AWS Go-To-Market and product teams.
Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s degree in Computer Science, Engineering, Math, or a related field or 5 years of product management or go-to-market, or sales experience.
- 5+ years of Contact Center Solutions.
- 10+ years in the technology industry focused on customer success or in go-to-market roles, or management consulting serving high-tech clients on go-to-market topics
- Experience engaging and influencing senior customer executives, technologists and/or partners to solve complex business problems with advanced technologies
- Fluency in English and two other languages.

- Work with AWS cloud infrastructure and Splunk deployments
- Implement security monitoring solutions using infrastructure as code
Key job responsibilities- Implement and maintain CI/CD pipelines for security infrastructure deployment
- Utilize Infrastructure as Code principles (AWS CDK) to manage security tooling
- Troubleshoot and resolve complex infrastructure issues in AWS and Splunk environments
- Develop and maintain Python, Bash, and/or TypeScript scripts for automation
- Create and update documentation for infrastructure configurations and operational procedures- Participate in on-call rotations to support critical security infrastructureA day in the life
You'll start your day reviewing infrastructure health metrics and addressing any overnight issues. You might update CDK templates to deploy new monitoring capabilities, collaborate with detection engineers on use case implementations, and work with your team lead to prioritize infrastructure improvements. You'll build automation to enhance operational efficiency while ensuring our monitoring systems remain reliable.
Work/Life BalanceTraining and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor's degree in computer science or equivalent
- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Experience with CI/CD pipelines, Infrastructure as Code, AWS & its constructs, and the AWS CDK, Bash, and/or Typescript. Splunk Administration experience required.

- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience
- Experience with AWS products and services
- Experience with programming languages such as Python, Java, C++
- Experience with CI/CD pipelines, Infrastructure as Code, AWS & its constructs, and the AWS CDK, Bash, and/or Typescript. Splunk Administration experience preferred.

Key job responsibilities- Communicate to leadership key risks and areas of program improvement, as well as seek diverse opinions and coordinate improvement efforts.
- Develop broad domain and technical understanding of Industry requirements and regulatory expectations to drive process improvement initiatives
- Preparing for SOC2, SIG, ISO 27001, US Government regulations/standards, and other certifications and assessments by identifying applicable controls, assessing control readiness for third-party assessments, recommending appropriate remediation strategies, and tracking remediation activities to completion.
- Leading and managing projects and campaigns with excellent project management skills.- Delivering recommendations and risk interpretations in a clear, concise and audience-specific format.Work/Life BalanceTraining and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor’s Degree in Computer Science, Information Systems Management, Mathematics, Accounting/Auditing, or other related fields
- 5+ years experience in security, audits, customer trust, control assessments, or risk assessments.
- 5+ years experience assessing complex technical processes

- Demonstrated understanding of cloud computing services/architecture
- Experience with monitoring and automating security controls.
- Experience with using GRC tooling
- Direct experience in working with security and business teams on controls design to address regulatory compliance requirements
- Experience in technical security design, compliance consulting, or advisory work in support of a highly technical DevOps and cloud environment.
- Experience in developing unified frameworks that include more than one of the following: ISO, NIST, PCI, HIPAA, GLBA, GDPR, NYDFS, etc.
- Have an industry certification such as CISSP, CISA, and CISM.