Support Associate Ii Ops Tech Solutions Ots jobs at Amazon in United States, Aurora

Application deadline: Dec 22, 2025About OTSAbout The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment

Application deadline: Oct 9, 2025This Entry Level position requires candidates to be a self-starter, highly motivated individual who can adhere to strict processes and be able to diligently perform repetitive tasks with no deviation and deliver consistent results.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role.
Key job responsibilities
Our technicians have industry-leading technical abilities and demonstrate a breadth of knowledge while they:
- Show a strong aptitude for troubleshooting and problem solving
- Solve problems at their root and step back to understand the broader context- Maintain service level agreements through the implementation of proactive issue detection and reporting
- Are biased to act in the absence of direction or support
- Improve effectiveness through process innovationYou’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1+ years of computer hardware troubleshooting and repair experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- 1+ years of data center experience, knowledge of cloud computing technologies, and previous experience migrating and decommissioning of data center assets
- Decommissioning and processing of legacy hardware out of the data center facilities, unpacking/repacking fragile electronics, and relocating and moving of large enterprise equipment
- Experience tracking and accounting for a large amount of IT parts, creating/attaching labels and barcodes, and hard drive installation and removal, and destruction
- Basic Networking removal/installation and clearing of configurations, updating progress through a web ticketing system, and familiarity with basic PC components/hardware: HDD/SSD/Flash/Removable storage media Ram/CPU/Motherboard/Input-Output devices
- Previous experience working on IT equipment (racking & stacking gear, cable management, building computers, troubleshooting PC/Desktops/Laptops)

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
- Clearly communicate project status and blockers to leadership and project management.
- Perform device build and cabling validation activities.
- Manage cabling vendor activities and performing quality assurance activities.
- Support Network Engineering deployment activities during scheduled change management windows.- Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
- Deliver simple, sustainable and repeatable solutions and processes.
- Manage work and priorities through ticketing system and workflow
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Current, active US Government Security Clearance of TS/SCI with Polygraph
- 3+ years experience as a technician or engineer installing and/or troubleshooting network cabling and hardware in a data center environment; or an equivalent combination of higher education and tech related experience.
- Experience with small to medium, complex project scopes and ambiguous details within work environment

- BS in Information Systems or Computer Science and/or certifications to include CCNA or JNCIA and/or BICSI Level II or greater
- Understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
- General comprehension of the various components and sub-components of data center infrastructure

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This Entry Level position requires candidates to be a self-starter, highly motivated individual who can adhere to strict processes and be able to diligently perform repetitive tasks with no deviation and deliver consistent results.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role.
Key job responsibilities
Our technicians have industry-leading technical abilities and demonstrate a breadth of knowledge while they:*Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
*Show a strong aptitude for troubleshooting and problem solving
*Solve problems at their root and step back to understand the broader context
*Demonstrate the ability to lift up to 40 lbs. and work in cramped and/or elevated locations
*Maintain service level agreements through the implementation of proactive issue detection and reporting
*Are biased to act in the absence of direction or support
*Improve effectiveness through process innovationAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1+ years of computer hardware troubleshooting and repair experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- 1+ years of data center experience, knowledge of cloud computing technologies, and previous experience migrating and decommissioning of data center assets
- Decommissioning and processing of legacy hardware out of the data center facilities, unpacking/repacking fragile electronics, and relocating and moving of large enterprise equipment
- Experience tracking and accounting for a large amount of IT parts, creating/attaching labels and barcodes, and hard drive installation and removal, and destruction
- Basic Networking removal/installation and clearing of configurations, updating progress through a web ticketing system, and familiarity with basic PC components/hardware: HDD/SSD/Flash/Removable storage media Ram/CPU/Motherboard/Input-Output devices
- Previous experience working on IT equipment (racking & stacking gear, cable management, building computers, troubleshooting PC/Desktops/Laptops)

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This Entry Level position requires candidates to be a self-starter, highly motivated individual who can adhere to strict processes and be able to diligently perform repetitive tasks with no deviation and deliver consistent results.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Upon application you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance required for this role.
Key job responsibilities
Our technicians have industry-leading technical abilities and demonstrate a breadth of knowledge while they:*Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
*Show a strong aptitude for troubleshooting and problem solving
*Solve problems at their root and step back to understand the broader context
*Demonstrate the ability to lift up to 40 lbs. and work in cramped and/or elevated locations
*Maintain service level agreements through the implementation of proactive issue detection and reporting
*Are biased to act in the absence of direction or support
*Improve effectiveness through process innovationAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- 1+ years of computer hardware troubleshooting and repair experience
- Current, active US Government Security Clearance of TS/SCI with Polygraph

- 1+ years of data center experience, knowledge of cloud computing technologies, and previous experience migrating and decommissioning of data center assets
- Decommissioning and processing of legacy hardware out of the data center facilities, unpacking/repacking fragile electronics, and relocating and moving of large enterprise equipment
- Experience tracking and accounting for a large amount of IT parts, creating/attaching labels and barcodes, and hard drive installation and removal, and destruction
- Basic Networking removal/installation and clearing of configurations, updating progress through a web ticketing system, and familiarity with basic PC components/hardware: HDD/SSD/Flash/Removable storage media Ram/CPU/Motherboard/Input-Output devices
- Previous experience working on IT equipment (racking & stacking gear, cable management, building computers, troubleshooting PC/Desktops/Laptops)

About OpsTech IT
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- High School Diploma or equivalent.
- Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

About OpsTech IT
About The Role
As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service