Sr Technical Customer Solutions Mgr - Global Service Provider Sales jobs at Amazon in United States, Atlanta

As an Amazon Web Services (AWS) Senior Solutions Architect within the Strategic Accounts segment, you are responsible for partnering with our most valuable customers to design cloud architectures utilizing AWS services. In this role, you will help our customers solve business challenges such as rapidly releasing products/services to the market or building an elastic, scalable, cost optimized application. You will engage with product owners to influence product direction and help our customers tap into new markets by utilizing AWS Services. You will also look for patterns and trends that can be broadly applied across an industry segment or a set of customers that can help accelerate innovation. Along the way, you will get the opportunity to enhance your own body of knowledge and have some fun.Key job responsibilities

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 4+ years of design, implementation, or consulting in applications and infrastructures experience
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients

- 5+ years of infrastructure architecture, database architecture and networking experiencePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

As a member of the team, you will be working with business partners, software development engineers and testers to design, implement, test, launch, document, and maintain complex software applications, tools, and systems. You will have significant influence on our overall strategy by helping define these product features, drive the system architecture, and spearhead the best practices that enable a quality product. You will learn a variety of cutting-edge technologies, development processes, and develop well-rounded skills such as leadership, and effective project management. You will also mentor junior software development engineers.Key job responsibilities
The Role:
As a Senior Software Development Engineer - Systems, you will engage with an experienced cross-disciplinary staff to conceive, design, and bring to market innovative developer tools. You will work closely with an internal interdisciplinary team and outside partners to drive key aspects of product definition, execution, and test. You must be responsive, flexible, and able to succeed within an open collaborative peer environment.The ideal candidate has current and extensive experience developing and building Android systems and applications. The candidate understands what the limitations of the platform are and can design and implement additional services or help optimize existing ones to meet the product requirements. The ideal candidate:- Has in-depth expertise working with Android system- Experience on TIF and Android TV related work- Knows what is important when releasing software to developers and has been through the process from start to finish- Is comfortable with proactive outward communication and technical leadership and never shies away from a challenge
A day in the life

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
Strategic customer engagement:Adoption program development:Track and analyze adoption metrics to measure effectiveness and identify areas for continuous improvement.Product feedback loop:Collect and communicate customer feedback, insights, and requirements directly to AWS Go-To-Market and product teams.
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

We are looking for technical builders who love the idea of working with early stage startups to help them as they grow. In this role, you’ll work directly with a variety of interesting customers and help them make the best (and sometimes the most pragmatic) technical decisions along the way. You’ll have a chance to build enduring relationships with these companies and establish yourself as a trusted advisor.As a member of the AWS Startups team, you will work directly with customers to help them successfully leverage AWS technology at scale.As well as spending time working directly with customers, you’ll also get plenty of time to learn new technologies and keep your skills fresh. We have 200+ services across a range of different categories and it’s important that we can help startups take advantages of the right ones. You’ll also play an important role as an advocate with our product teams to make sure we are building the right products and features for the startups you work with. And for the customers you don’t get to work with on a 1:1 basis you’ll share knowledge more broadly by working on technical content and presenting at events.Key job responsibilities
- Help a diverse range of early stage startups to adopt the right architecture at each part of their lifecycle
- Support startups in architecting scalable, reliable and secure solutions
- Establish and build technical relationships within the startup ecosystem, including accelerators, incubators and VCs
A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 3+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

- 5+ years of infrastructure architecture, database architecture and networking experience
- Experience working with end user or developer communities

NOTE: By applying to this position, your application will be considered for all Hardware Development Engineer roles at all locations we hire for in the United States including but not limited to: Greater Seattle Area (Seattle, Bellevue, Redmond), Greater Bay Area (San Francisco, Sunnyvale, Santa Clara), Greater DMV (DC, MD, VA), Austin (TX), New York City (NY), Minneapolis (MN).As a hardware engineer, you will be part of a project team you will work alongside Senior Electrical Engineers; supporting the design, debug, validation and optimization of the products. You will be involved in projects from concept through production, gaining exposure to the complete design lifecycle. You will also support engineering builds gaining experience with high volume manufacturing.
Key job responsibilities
• You work as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
• You may be the primary contact point for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external service partners (Hardware Vendors, Contractors, Service Providers among others).
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
• You perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.A day in the life

- 2+ years of related experience as Tech
- Soldering and rework skills (0402, QFNs, etc.)
- Great problem solving and analytical skills,
- including organization and communication skills
- Manage inventory and procurement of components and equipment
- Good at prioritizing tasks and keeping detailed logs of rework, revision history etc.

- Deep-dive technical discussions around design and an intellectual curiosity to always keep your technical skills current while maintaining a pulse on industry trends.
Key job responsibilities
1) Execution of a strategic technical account plan for platform adoption (e.g., establish relationships to influence technical stakeholders);
4) Curation and documentation of best practices to accelerate deployments of AWS solutions (e.g., public whitepapers, blogs, code);
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You will be able to showcase your in-depth understanding of data center design, engineering, and operations of infrastructure common to data centers, telecommunications facilities and other critical environment infrastructure.Key job responsibilities
- Perform design and equipment submittal review for new Data Centers in your region.
- Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
- Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.
- Own the design for existing data center upgrades and design-solutions, which add capacity, improve availability, and increase efficiency.
- Work on concurrent projects, sometimes in multiple geographical regions.- Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.A day in the life
Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.Colo Regional Engineers:
- Possess strong engineering judgement and are able to provide recommendations despite uncertainty.
- Are detail and data oriented.
- Manage engineering projects and consultants.
- Build trust and relationships with different stakeholders.
- Be inclined to get into the field to see things up close.About the team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Engineering degree in Electrical, Mechanical or related discipline, or 10 years commensurate industry or military experience in lieu of degree
- Cumulative 6+ years of focused experience in Data Center or Carrier-class Telecommunications design, engineering, and/or operations and maintenance (O&M) of data center critical environment infrastructure.

• Master’s degree in engineering
• 10+ years cumulative data center design experience
• PE or EIT
• Prior project management experience; PMP, PMI