Support Technician Ops Tech Solutions Ots jobs at Amazon in United Kingdom

A day in the life
In this role, you will:
- Design and implement audio/video pipelines and board support packages for next-generation SoCs
- Work on secure boot implementations and hardware abstraction layers- Contribute to reference applications that demonstrate SDK capabilities
- Focus on creating maintainable, well-tested code that enables rapid product development

- - Proficiency in C/C++ firmware development with constrained resources (MIPS, RAM, FLASH, I/O)
- - Experience with embedded CPU architecture
- - Use of security technologies and protocols
- - Real-time, multi-threaded experience with Linux and/or RTOS
- including external libraries in C applications
- - Working in a development environment including editing, make, and source control
- - Reading schematics and using hardware lab equipment such as scopes, logic analyzers, etc.
- - Active participant in bringing at least one successful product to market.
- - Bachelor’s degree in a STEM field

- Audio/Video codec knowledge
- Experience with camera image processing
- Embedded Linux (uBoot, Kernel, Driver)
- Bare metal, assembly, BSP, POST, RTOS
- Experience with Wireless (WiFi, Bluetooth, Zigbee, sub-GHz) stacks

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.Regular work schedule is Monday to Friday, with participation in an on-call rotation and requirement to provide shift coverage during emergencies. This may include responding to after-hours calls, working outside regular business hours, 12-hour shifts, or rotating shifts to ensure operational coverage during critical situations. Travel may be required up to 10% of the time.Responsibilities:Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
Perform root cause analysis of equipment failures
Ensure all safety procedures are adhered to while performing work
Respond to off hour emergency calls per on call rotation for any one of the region’s sites
Fully comply with all physical security procedures and policies.
Must be commutable to the Thames Valley Region.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Key job responsibilities
You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations.
3+ year of Computer Hardware experience
3+ years of Computer Networking experience

Associate’s degree or higher in IT-related field applicable certifications or/and equivalent professional or military experience. Networking experience with CCNA and/or Network+ certifications. Experience with CISCO, Juniper and other commodity networking devices
Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment)
All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.

As an intern, you will participate in our 12-week internship program in our Greater London (Slough) & Hemel Hempstead Data Centers.Duties & Responsibilities
You will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM, CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).In addition to hardware and network repair, interns will learn how to install equipment, create documentation, innovate solutions, and fix complex problems within the data centre space.Duties include:
· Hardware troubleshoot in servers which are not live with an AWS technician's supervision
· Understand the importance to meet SLA’s against assigned trouble tickets
· Follow the AWS technician's during network troubleshooting
· Replace Media (SSD/HDD) according with AWS Data Tech guidance
· Perform regular server hardware repairs (drives, motherboards etc) under the guidance of experienced techs
· Interact with third party vendors & contractors who are working on siteAmazon internships are full-time (40 hours/week) for 12 consecutive weeks. This position requires the intern to report to work onsite on a daily basis. Intern schedules are typically day schedules, Monday-Friday. A full-time position as a Data Centre Tech could involve day, evening, or weekend shifts and on-call rotations.Mentorship & Career GrowthWork/Life Harmony

- Familiarity with computer hardware component and operating systems
- Ability to manage work and priorities through a ticketing system and coordination with Manager
- An interest in computer sciences and information technology
- Basic knowledge of Linux and networking is an advantage

Welcome to the future of engineering - step into a world where innovation happens at an extraordinary scale. Our fulfilment centers are like living, breathing cities of automation, where:- Advanced AI and machine learning systems make real-time decisions
- Revolutionary conveyor systems spanning miles move packages at lightning speed
- Cutting-edge robotic arms handle packages with incredible precision
- Smart sensors and vision systems guide operations with pinpoint accuracy
- Ground-breaking automated storage and retrieval systems redefine efficiencyAs an Automation Apprentice within our Reliability Maintenance Engineering (RME) team, you'll be hands-on with technology that most people only read about. You'll work alongside industry experts who are pushing the boundaries of what's possible in automation. This isn't just maintenance - it's about being part of a team that innovates, improves, and reimagines automation technology every single day.
Key job responsibilities
- Supporting maintenance and fault-finding on automated systems and robotics
- Using diagnostic tools to keep conveyors and sortation equipment running smoothly
- Planning preventative maintenance and safety checks
Throughout your apprenticeship, you'll gain both theoretical knowledge and hands-on experience with:
- Advanced robotics systems and controls
- Industrial automation programming
- Smart sensor technology and IoT integration
- Predictive maintenance systems
- Data analytics and performance optimization- Industry 4.0 technologies
- Machine learning applications in automationWithin this 48 month programme, you will work towards the Level 6 Control Technical Support Apprenticeship, combining practical, on-the-job experience with industry-recognised study. Your first 12 months will be a full-time residential programme based either at one of our external training provider facilities or at our own world-class Amazon training centres - reflecting our significant investment in developing state-of-the-art facilities for the next generation of engineers. If you live outside of a commutable distance, accommodation will be provided during term time for these first 12 months, and travel expenses will be supported. In later years you will have on-the-job training working towards a BSc in Controls and Automation Engineering and an HNC/D in Electrical/Controls Engineering. You'll support our 24/7 operation in shift covering days, nights and weekends in patterns that reflect the real-world schedules of engineers who keep Amazon operating around the clock.We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

- To qualify for this programme, you must:
- Be 18 years or over before the start date (September 2026)
- Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the programme until September 2030).
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
- Be a resident of the UK for the entire duration of the programme
- Not be registered to study on a UK government funded course ending August 2026 or later
- Have at least 5 GCSEs C grade (grade 4) or above including Maths and English
- Three A levels (or equivalent) at C (grade 4) or above in either Mathematics, IT, Physics, or an Engineering related subject, OR have completed a BTEC level 3 engineering qualification of 180 credits which must include further mathematics
- Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
- Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
- PLEASE NOTE: This position is a 48-month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
- This Apprenticeship assumes the candidate has little or no knowledge/experience of the occupation and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship.

- You have a maintenance or Engineering HNC/D qualification - ideally with a PLC, automation, electronics or electrical bias

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
This engineering operations technician position serves as the on-site maintenance technician and operator for an AWS data centre.
Responsibilities:
- Operate and maintain mechanical and electrical equipment
- Troubleshooting of facility and rack-level events within internal SLAs
- Perform limited maintenance tasks to include: filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
- Provide support to Data Centre Operations technicians
- Perform root cause analysis of equipment failures
- Ensure all safety procedures are adhered to while performing work
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
- Utilise internal CMMS to manage building workflows and spare part inventory
- Supervise contractors who perform servicing or preventive maintenance
- Respond to off hour emergency calls per on call rotation for any one of the region’s sites
- Fully comply with all physical security procedures and policiesDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
Key job responsibilities
You will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

- Experience in relevant work
- Can bend or twist the body into unusual positions while working
- Can use hands to manipulate small wires and objects
- Can walk on job sites in uneven terrain
- Can work at heights and from ladders

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
- Experience in data center engineering
- Can perform physical tasks all day without becoming overly tired

About Sponsored Products and BrandsKey job responsibilities
As an Applied Science Manager, you will:* Directly manage and lead a cross-functional team of Applied Scientists, Machine Learning Engineers, and Software Development Engineers.
* Develop science and engineering roadmaps for SPB ads response prediction with ML and Gen AI solutions, run annual planning, and foster cross-team collaboration on model development and integration to advertising applications.
* Hire and develop top talent, provide technical and career development guidance to scientists and engineers within and across the organization.
* Stay informed about recent scientific publications, industrial research trends, and system designs that are pertinent to the SPB advertising business and bring those insights with the team.

- 4+ years of applied research experience
- 3+ years of scientists or machine learning engineers management experience
- 3+ years of building machine learning models for business application experience
- PhD, or Master's degree and 6+ years of applied research experience
- Knowledge of ML, NLP, Information Retrieval and Analytics
- Experience programming in Java, C++, Python or related language

Be great fun to work with.
At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create world-class solutions built on AWS.Key job responsibilities
- Proactively identify opportunities to accelerate implementation through reusable components, parallel workstreams, etc.- Drive product innovation by gathering customer feedback, translating needs into clear requirements, and partnering with product teams through developmentA day in the life
- Review customer requirements and technical challenges, focusing on opportunities to implement complex solutions architectures that can transform business outcomes also leveraging AI capabilities
- Dedicate time to continuous learning about the latest advancements in AWS service capabilities

- Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
- Experience in design, implementation, or consulting in applications and infrastructures
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients

- Experience in infrastructure architecture, database architecture and networking
- Experience working with end user or developer communities
- Experience with presentations and speaking with executives, IT, management, and developers