Second Line Support Engineer Veeqo jobs at Amazon in United Kingdom, Swansea

As a Quality Assurance Engineer (QAE), you will work with product managers and developers to plan solid test strategies, write and execute tests that validate new improvements to our systems. Test automation is integral part of your work. Working within frameworks created to support our team, you will develop and implement automated test suites. You test code at the user level, both manually and with automated tools. Our QA Engineers are not pure black box testers; they test at the appropriate level and are able to understand software internals, debug problems using log files, and write automated tests to test at UI and/or API level. You'll look for key metrics that show the areas of strategic test value, weed out inefficiencies in our team's development and testing processes, and work with SDEs, Product Managers, and QA peers to deliver quality software products.

- Experience in automation testing
- Experience in manual testing
- Experience as QA lead on medium to large sized projects
- Experience working as a Quality Assurance Engineer

- Experience with at least one automated test framework like Selenium or Appium
- Experience in gathering test requirements to create detailed test plans and defining quality metrics to measure product quality

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key job responsibilities
- Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.

- Experience in technical support, or experience in software development
- Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.

- Bachelor's degree in computer science or equivalent
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.

- Experience (non-internship) in professional software development
- Experience in professional, non-internship software development
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design

- Bachelor's degree in computer science or equivalent
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

- Experience in professional, non-internship software development
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

- Bachelor's degree in computer science or equivalent
- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

- Experience in professional, non-internship software development
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

- Bachelor's degree in computer science or equivalent
- Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key job responsibilities
- Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.

- Experience in technical support, or experience in software development
- Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.

- Bachelor's degree in computer science or equivalent
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key job responsibilities
- Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.

- Experience in technical support, or experience in software development
- Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.

- Bachelor's degree in computer science or equivalent
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.