Technical Customer Service Specialist jobs at Amazon in United Kingdom, London

Key job responsibilities
As an experienced technology professional, you will be expected to:2. Lead internal initiatives to deliver quantifiable impact
3. Develop strategic relationships with internal and external leaders
4. Design and implement complex, scalable, and secure AWS solutions tailored to customer needs
5. Enable and engage delivery partners in project delivery
6. Provide mentorship and coaching to develop others
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 3+ year(s) of experience in IT security, compliance, or risk management
- 5+ years experience in technology automation, implementation, integration, and/or deployment

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g. EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g. Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g. Terraform, Python)
- Knowledge of security and compliance standards (e.g. HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Work experience in any of the following industries: financial services (banking, capital markets, payments, insurance, or other segments), automotive, telecommunications, healthcare, life sciences, energy, media & entertainment, or manufacturing.
- Hands-on technical expertise in building security capabilities in code, deploying infrastructure as code, and implementing enterprise security solutions (e.g. WAF, IPS, Anti-DDOS, SIEM)

ABOUT THIS ROLE
As a Senior Software Development Engineer, it’s up to you to define, design and refine the tech that keeps us one step ahead of listeners. Anticipate. Innovate. Bring challenging ideas and we’ll support you with the latest tech, tools and systems that you need to succeed. You’ll drive the team forward, guiding them over every obstacle and leading the way to develop exciting, original and effective solutions. Leading the way, you’ll bring our team together to build and maintain our platform to bring thousands of stories to millions of listeners and unleash the power of the human voice.
ABOUT YOU
As a Senior Software Development Engineer, you will...- Mentor and support other developers by cultivating curiosity and deep technical understanding
- Explore technical needs and bring solutions to the table
- Establish and follow good engineering practicesABOUT AUDIBLE
A day in the life

- 3+ years experience of software development and deployment of distributed multi-tier applications
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Prior use of AWS technologies at scale in a production environment
- Bachelor’s degree or higher in Computer Science
- Business fluency in written and verbal English

- Content Management System (CMS) expertise: In-depth knowledge and experience building proprietary CMS platforms. This includes understanding the CMS architecture, plugin/module development, theming, and customization.
- Expertise in building Agentic AI workflows that empower users through adaptive, contextualized, and personalized interactions
- Knowledge of natural language processing, knowledge representation, and multi-modal reasoning to enable human-like communication and task completion
- Familiarity with reinforcement learning, meta-learning, and other advanced AI techniques to create continuously improving Agentic AI systems
- Demonstrated expertise in a variety of technologies and platforms such as Web(HTML+CSS+React), Java/J2EE
- Demonstrated experience implementing solutions leveraging AWS capabilities
- Strong problem-solving skills with the ability to navigate complex and ambiguous situations
- History of delivering customer-driven software products at a high scale in a fast paced, technology first, rapid-growth company
- Experience taking a lead role delivering complex software systems to internal or external customers
- Competency at delegating work in parallel to accelerate delivery
- Enthusiasm for promoting high-quality standard in others across: documentation, unit testing, code reviews, test automation, continuous integration and deployment

AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, environmental experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for environmental, safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Environmental Engineer must have excellent communication skills, local language skills, strong environmental regulatory knowledge, demonstrated success in supporting roles for program development and management of complex and technical projects.
Key job responsibilities
Develop, analyze, and present environmental metrics, horizon scan for risk and effectively communicate insights to internal stakeholders.Submit time critical environmental reports to various governmental agencies.Complete thorough environmental investigations and associated regulatory reporting including working with operations/necessary stakeholders to develop and implement appropriate corrective and preventive actions (CAPA).About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor degree in environmental science, chemical or environmental engineering, or related field of study
- 5+ years serving as an environmental technical resource, compliance specialist, program specialist, or program manager
- Experience with regulatory assessments and managing environmental compliance related to areas such as air quality, water quality, waste management, and hazardous materials
- Applied knowledge of local, national and European environmental laws, regulations, and standards related to areas such as air quality, water quality, waste management, and hazardous materials

- Master's degree or equivalent
- A builder - not a maintainer in Environmental Program management
- Ability to follow the plan, but dive into ambiguity to sort 'it out', think big, and apply solutions for long term improvement opportunities across a portfolio of projects
- Use the data and anecdotes to support your efforts and operate to a Plan, Do, Check, Act mentality
- Strong analytical skills on leading and lagging data, with problem solving abilities that show results
- Demonstrated understanding of environmental regulations for the jurisdiction

• Amazon Private Brands
• Consumer Electronics
• Consumables
• Consumer Behavior Analytics
• Fashion and Fitness
• Home Categories
• Marketing and Prime Technology
• Pricing and Promotions
• Shopbop
Key job responsibilities
Depending on your experience, interests and business needs, you will own the front-end, back-end, or full stack design and development of product features, building scale, efficiency, and differentiated customer experiences. We’re looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability delivering within a DevOps delivery model from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.A day in the life
Work/Life Balance
Mentorship & Career Growth

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.”Key job responsibilities
* Address and remediate antenna faults, alarms, and anomalies
* Perform on-site fault analysis and troubleshooting of gateway antennas
* Maintain and/or update antenna calibrations as necessary
* Perform software updates/upgrades of antenna components
* Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements.
* Work with stakeholder teams to maintain operational terminals in sync with organizational goals.
* Develop team training plans and materials.
* Communicate regularly with senior management on status, risks and change control.
* Focus on our efforts in the EMEA regionA day in the life
As a Gateway Terminal Technical Ops Engineer, you will provide both remote and on-site leadership to analyze, fix, and maintain our gateway antennas across the world. You will address tickets generated by our automated monitoring systems; providing critical feedback to dial in and improve our systems. You must be willing to travel (up to 50%) to our gateways in order to address physical problems and troubleshoot faults and anomalies. Your contributions will keep our systems capable of serving our customers. These systems provide mission critical communications with Kuiper satellites. Ground terminals include state of the art tracking antennas, modems, and innovative support systems.

- Experience working in satellite communications ground systems and operations
- Work experience in design and commission of radio/mobile telecommunications/RAN installations or SATCOM earth stations.
- Network integration experience in troubleshooting and on-site support.
- Ability to solve problems at their root, stepping back to understand the broader context.
- Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
- Bachelor's Degree in RF, Aerospace, or other technical discipline or equivalent experience

- Experience with satellite communications earth stations or network development, deployment, and operation
- Ka-band experience as related to earth/ground station infrastructure
- LEO and/or MEO satellite systems experience.
- Excellent technical, problem-solving and communication skills
- Ability to communicate in multiple languages

Key job responsibilities
Responsibilities
- Coordinate the activities of a professional contract guard force
- Interface with and assist in mobilizing vendors involved in system repairs and new security construction
- Oversee individual security vendor deliverables, track service delivery and request corrective actions from vendors as needed
- Foster working relationships to educate data center stakeholders on false alarm reductions
- Extract metrics and observe improvements by looking at and analyzing data
- Verify Data Center security programs are delivered to meet defined global security standards
- Develop strategies for improving electronic surveillance and access controls
- Draft reports and prepare presentations on the status of physical security operations
About the team
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 1. Graduate in criminology, physical security or related field.
- 2. Experience in physical security, logistics or operational roles.

- Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers
- Experience with physical security control and surveillance systems.

As a Deal Specialist you will partner with AWS Service teams to develop commercial business models. You will inspire and influence AWS customers, field sales executives, and other internal stakeholders to empower our customers to address business challenges and develop innovative solutions. As a Deal Specialist you will create actionable strategies, develop and shape opportunities, and lead large, complex, or highly competitive deal engagements through negotiations and closure.Key job responsibilities
• Act as trusted advisor and thought leader in the development of commercial strategy and deals: partner in the execution of the deal sales cycle for strategic commercial opportunities.
• Partner closely with AWS Service teams to understand services and pricing: create frameworks that impact customer outcomes.
• Inspire and influence key internal stakeholders, experts, and other indirect resources to remove barriers and achieve desired business outcomes
• Advise and construct commercial deal terms: understand the competitive landscape and provide deal guidance
• Facilitate alignment and effective AWS communication with internal and external stakeholders to resolve conflict and encourage develop productive interactions
• Cultivate best practices through analysis and reporting in support of continuous improvementsAbout the team
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.