Principal Amazon Q Strategist Customer Success Team jobs at Amazon in United Kingdom, London

Key job responsibilities
As an experienced technology professional, you will be expected to:2. Lead internal initiatives to deliver quantifiable impact
3. Develop strategic relationships with internal and external leaders
4. Design and implement complex, scalable, and secure AWS solutions tailored to customer needs
5. Enable and engage delivery partners in project delivery
6. Provide mentorship and coaching to develop others
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 3+ year(s) of experience in IT security, compliance, or risk management
- 5+ years experience in technology automation, implementation, integration, and/or deployment

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g. EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g. Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g. Terraform, Python)
- Knowledge of security and compliance standards (e.g. HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Work experience in any of the following industries: financial services (banking, capital markets, payments, insurance, or other segments), automotive, telecommunications, healthcare, life sciences, energy, media & entertainment, or manufacturing.
- Hands-on technical expertise in building security capabilities in code, deploying infrastructure as code, and implementing enterprise security solutions (e.g. WAF, IPS, Anti-DDOS, SIEM)

• Amazon Private Brands
• Consumer Electronics
• Consumables
• Consumer Behavior Analytics
• Fashion and Fitness
• Home Categories
• Marketing and Prime Technology
• Pricing and Promotions
• Shopbop
Key job responsibilities
Depending on your experience, interests and business needs, you will own the front-end, back-end, or full stack design and development of product features, building scale, efficiency, and differentiated customer experiences. We’re looking for software engineers passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability delivering within a DevOps delivery model from scoping requirements, requirement analysis, design, development, test, CI/CD, security implementation, and operational excellence with the ability to work cross-functionally with Product Managers, business stakeholders and other tech teams through the actual launch of the project. You should also have experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.A day in the life
Work/Life Balance
Mentorship & Career Growth

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

This role is available in Madrid, Zaragoza London, Frankfurt, and Dublin.AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
• You will own the End-to -End delivery of off site water infrastructure solutions, from scoping to physical delivery. This requires you to project manage as the business and technical owner of all aspects of the delivery.
• You will manage 3rd party design consultants, develop and document requirements, budgets, business cases, permitting and project schedules.
• You will prepare project contracts, milestone payments and schedules; taking the contract through legal reviews and procurement pathways.
• The role requires strong project management, technical competency in design and a programmatic leadership through legal and procurement to drive results.
• You will multitask and re-prioritize and effectively lead deliveries based on ever changing business needs
• You will build and maintaining overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for project delivery.
• You will prepare investment need/business case papers to secure internal funding for water reinforcement projects to secure water supply and discharges.A day in the life
• Liaison with a wide range of regulators and external stakeholders (Water utilities, environmental agencies, health department, construction contractors etc)
• Liaison with a wide range of internal stakeholders (Design Engineering, Environmental, Legal, Procurement, Construction, Real Estate etc)
• You will leverage project management tools and techniques for all phases of the project lifecycle.
• Regularly report to senior leadership on status of key project metrics vs. commitment of your projects.
• Ensure construction standards are followed and national construction regulation are complied with.
• Create detailed planning packs to build scalable and future proof water infrastructure.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Inclusive Team Culture
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Bachelor’s Degree in Engineering
• Further education favorable
• 10+ years’ demonstrable work experience delivering water design infrastructure and engineering solutions for capital-intensive projects across diversified industries.
• Language fluency in French, German, Spanish highly regarded. Business English is mandatory.
• 5+ years managing end to end project scope, business case and infrastructure requirements, develop contract and draft documentation, request for proposals, and capital requests.
• 3+ years demonstrated experience with analytical and commercial skill set to review utility tariffs, water projects and contracts.

• 7+ years of direct experience with the construction, operation, or maintenance of water infrastructure across different global regions.
• Advanced degree in Civil Engineering/Mechanical/Chemical/Environmental /Economics
• Experience with fast track design/build projects and or multiple significant upgrade projects and ability to work with multiple stakeholders with varied requirements.
• Analytical mindset that can identify gaps in requirements during project development, predict performance, and have the ability to provide recommendations on a short notice and with limited information.
• Business experience in Europe, LATAM and/or Middle East.
• 5+ demonstrated years in program management, risk mitigation and reporting status reviews to management and internal customers.

The Generative AI Innovation and Delivery mission is to drive startup innovation by making AWS the preferred GenAI Platform for startups to experiment, build and scale their products. We are a team of strategists, scientists, engineers, and architects working closely with worlds’ leading startups across GenAI model providers, GenAI tooling and applications. We partner closely with startups to address their GenAI infrastructure needs, evolve their GenAI product and infuse GenAI into their existing SaaS applications. In this process we provide guidance on best practices for applying generative AI responsibly and cost efficiently. You will work directly with startups and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We’re looking for Applied Scientists passionate about helping startups use GenAI and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems.
Key job responsibilities
* Collaborate with AI/ML scientists and engineers to research, design, develop, and evaluate generative AI solutions to address real-world opportunities* Help customers optimize their solutions through approaches such as model selection, training or tuning, right-sizing, distillation, and hardware optimization
* Develop a deep understanding of startups GenAI ecosystem and their evolving technical needs to drive improvements to startups program and resulting customer experience
* Provide customer and market feedback to product and engineering teams to help define product direction
* Unlock scale by identifying patterns and establishing reusable assets to accelerate customer impact of future engagementsAbout the team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- PhD, or Master's degree and 6+ years of applied research experience
- 5+ years of hands on experience with Python to build, train, and evaluate models
- 5+ years of experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
- 2+ years of experience with design, development, and optimization of generative AI solutions, algorithms, or technologies
- Experience in patents or publications at peer-reviewed conferences or journals

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.For this role, Spanish and English bilingual speakers are preferred, but not required.Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce.
- 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management
- 3+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databases

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

Utility Computing (UC)Key job responsibilitiesKey inputs:
 Define and iterate operational improvement framework
 Mentor local, junior engineersYou will need to be a UK national and able to obtain and maintain a UK Government Security Clearance. Further details found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levelsAbout the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSWork/Life BalanceInclusive Team CultureMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

 Experience working with complex distributed systems
 Excellent coding skills with the ability to develop high quality software solutions while mentor existing engineers in best practice
 Expertise in systems design ( single component and multiple distributed)
 Our service portfolio is broad, so breadth of experience will be important.

 Large (enterprise) scale experience is essential, preferably in highly complex, and/or heavily regulated industry sectors.
 Start-up experience would also be advantageous (complementary to large-scale/high-complexity experience).
 The ability to dive deep into specific problems, around automation, security and general operational excellence.
 Cryptography, cross-domain and deep security experience are all desired but not essential.

Key job responsibilities
As a Data Science Intern, you will have following key job responsibilities:• Work closely with scientists and engineers to architect and develop new algorithms to implement scientific solutions for Amazon problems.
• Work on an interdisciplinary team on customer-obsessed research• Create and Deliver Machine Learning projects that can be quickly applied starting locally and scaled to EU/worldwide
• Build and deploy Machine Learning models using large data-sets and cloud technology.
• Create and share with audiences of varying levels technical papers and presentations
• Define metrics and design algorithms to estimate customer satisfaction and engagement
A day in the life• All of our internships offer a competitive stipend/salary
• Interns are paired with an experienced manager and mentor(s)
• Interns receive invitations to different events such as intern program initiatives or site events
• Interns can build their professional and personal network with other Amazon Scientists
• Interns can potentially publish work at top tier conferences each year

- Are enrolled in a Master's degree in computer science, machine learning, engineering, or related fields
- Speak, write, and read fluently in English