Delivery Practice Manager Proserve A2c jobs at Amazon in United Kingdom, London

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.
Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:- Providing technical guidance and troubleshooting support throughout project deliveryAbout the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience in cloud based solution (AWS or equivalent), system, network and operating system
- 5+ years of hands-on security experience in two or more of the following: Cloud Security, Application Security (security SDLC, threat modeling, code review), Identity & Access Management, Network Security, Data Protection, Incident Response. Hands-on experience implementing enterprise security solutions (Data Loss Prevention, WAF, SIEM, etc.)

- Relevant security certifications (AWS Security Specialty, CISSP, CCSP, etc.) are a plus.
- Experience with complex, cloud transformation projects
- Strategic thinking and decision-making capabilities in ambiguous environments

This role is available in Madrid, Zaragoza London, Frankfurt, and Dublin.AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
• You will own the End-to -End delivery of off site water infrastructure solutions, from scoping to physical delivery. This requires you to project manage as the business and technical owner of all aspects of the delivery.
• You will manage 3rd party design consultants, develop and document requirements, budgets, business cases, permitting and project schedules.
• You will prepare project contracts, milestone payments and schedules; taking the contract through legal reviews and procurement pathways.
• The role requires strong project management, technical competency in design and a programmatic leadership through legal and procurement to drive results.
• You will multitask and re-prioritize and effectively lead deliveries based on ever changing business needs
• You will build and maintaining overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for project delivery.
• You will prepare investment need/business case papers to secure internal funding for water reinforcement projects to secure water supply and discharges.A day in the life
• Liaison with a wide range of regulators and external stakeholders (Water utilities, environmental agencies, health department, construction contractors etc)
• Liaison with a wide range of internal stakeholders (Design Engineering, Environmental, Legal, Procurement, Construction, Real Estate etc)
• You will leverage project management tools and techniques for all phases of the project lifecycle.
• Regularly report to senior leadership on status of key project metrics vs. commitment of your projects.
• Ensure construction standards are followed and national construction regulation are complied with.
• Create detailed planning packs to build scalable and future proof water infrastructure.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Inclusive Team Culture
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Bachelor’s Degree in Engineering
• Further education favorable
• 10+ years’ demonstrable work experience delivering water design infrastructure and engineering solutions for capital-intensive projects across diversified industries.
• Language fluency in French, German, Spanish highly regarded. Business English is mandatory.
• 5+ years managing end to end project scope, business case and infrastructure requirements, develop contract and draft documentation, request for proposals, and capital requests.
• 3+ years demonstrated experience with analytical and commercial skill set to review utility tariffs, water projects and contracts.

• 7+ years of direct experience with the construction, operation, or maintenance of water infrastructure across different global regions.
• Advanced degree in Civil Engineering/Mechanical/Chemical/Environmental /Economics
• Experience with fast track design/build projects and or multiple significant upgrade projects and ability to work with multiple stakeholders with varied requirements.
• Analytical mindset that can identify gaps in requirements during project development, predict performance, and have the ability to provide recommendations on a short notice and with limited information.
• Business experience in Europe, LATAM and/or Middle East.
• 5+ demonstrated years in program management, risk mitigation and reporting status reviews to management and internal customers.

The Generative AI Innovation and Delivery mission is to drive startup innovation by making AWS the preferred GenAI Platform for startups to experiment, build and scale their products. We are a team of strategists, scientists, engineers, and architects working closely with worlds’ leading startups across GenAI model providers, GenAI tooling and applications. We partner closely with startups to address their GenAI infrastructure needs, evolve their GenAI product and infuse GenAI into their existing SaaS applications. In this process we provide guidance on best practices for applying generative AI responsibly and cost efficiently. You will work directly with startups and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We’re looking for Applied Scientists passionate about helping startups use GenAI and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems.
Key job responsibilities
* Collaborate with AI/ML scientists and engineers to research, design, develop, and evaluate generative AI solutions to address real-world opportunities* Help customers optimize their solutions through approaches such as model selection, training or tuning, right-sizing, distillation, and hardware optimization
* Develop a deep understanding of startups GenAI ecosystem and their evolving technical needs to drive improvements to startups program and resulting customer experience
* Provide customer and market feedback to product and engineering teams to help define product direction
* Unlock scale by identifying patterns and establishing reusable assets to accelerate customer impact of future engagementsAbout the team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- PhD, or Master's degree and 6+ years of applied research experience
- 5+ years of hands on experience with Python to build, train, and evaluate models
- 5+ years of experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing
- 2+ years of experience with design, development, and optimization of generative AI solutions, algorithms, or technologies
- Experience in patents or publications at peer-reviewed conferences or journals

Key job responsibilitiesAbout the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- PhD in computer science, mathematics, statistics, machine learning or equivalent quantitative field
- Knowledge of Python or R or other scripting language
- Experience in building quantitative solutions as a scientist or science manager
- Experience directly managing scientists or machine learning engineers
- Experience in applying statistical models for large-scale application and building automated analytical systems

- Experience in a least one area of Machine Learning (NLP, Regression, Classification, Clustering, or Anomaly Detection)
- Experience with fairness in machine learning and artificial intelligence to detect and remove bias in ML/AI systems
- Bachelor's degree in Computer Science or equivalent

As a Business Development Manager within AWS, you will support our engagement with venture firms and their portfolio companies. You'll combine your understanding of cloud technologies with business development skills to help evaluate and support startups in your assigned portfolio.Key job responsibilities
- Support AWS market and technical strategy within assigned portfolio
- Support strategic initiatives that connect AWS services with startup needs

- 4+ years of business development in technology industry with focus on startups or technical roles
- Understanding of cloud computing fundamentals and services
- Experience working with technical solutions in business context
- Bachelor's degree or equivalent experience

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.For this role, Spanish and English bilingual speakers are preferred, but not required.Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years of experience in cloud architecture and implementation
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce.
- 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management
- 3+ years experience in Software development/DevOps, with minimum of 3 successful deployments integrating contact center platforms with at least 2 of the following: bots, APIs, web services, or databases

- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Experience with automation and scripting (e.g., Terraform, Python)
- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
- Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.

In this role, you will be a part of leading and building our complex and ambitious “Associate to Consultant” (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security. You will manage approximately 10-20 Associate Consultants.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
•Building and managing a high-performing team of Delivery Consultants
•Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
•Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
•Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
•Driving business development initiatives and exceed customer satisfaction targets
•Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery.
•Drive technical and soft skill training to focus and accelerate consultant development
•Partner with Business Unit stakeholder to identify engagement staffing opportunities for your team and drive high team utilization.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• 8+ years in IT and/or Management Consulting, with at least 3 years in a people leadership role.
• Experience managing IT transformation projects
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals;
• Ability to travel to AWS and customer locations across the US or globally, as needed

• Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Strong project management and resource management capabilities
• Financial acumen with P&L management experience and ability to navigate complex stakeholder relationships and drive change
• Sales and negotiation skills for opportunity capture and proposal development
• Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships