Data Center Technician - North London Dcc Communities jobs at Amazon in United Kingdom, Dacorum

As an intern, you will participate in our 12-week internship program in our Greater London (Slough) & Hemel Hempstead Data Centers.Duties & Responsibilities
You will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM, CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).In addition to hardware and network repair, interns will learn how to install equipment, create documentation, innovate solutions, and fix complex problems within the data centre space.Duties include:
· Hardware troubleshoot in servers which are not live with an AWS technician's supervision
· Understand the importance to meet SLA’s against assigned trouble tickets
· Follow the AWS technician's during network troubleshooting
· Replace Media (SSD/HDD) according with AWS Data Tech guidance
· Perform regular server hardware repairs (drives, motherboards etc) under the guidance of experienced techs
· Interact with third party vendors & contractors who are working on siteAmazon internships are full-time (40 hours/week) for 12 consecutive weeks. This position requires the intern to report to work onsite on a daily basis. Intern schedules are typically day schedules, Monday-Friday. A full-time position as a Data Centre Tech could involve day, evening, or weekend shifts and on-call rotations.Mentorship & Career GrowthWork/Life Harmony

- Familiarity with computer hardware component and operating systems
- Ability to manage work and priorities through a ticketing system and coordination with Manager
- An interest in computer sciences and information technology
- Basic knowledge of Linux and networking is an advantage

In this role, you'll:• Serve as a primary technical resolver for data center infrastructure challenges• Work within the Data Center Operations (DCO) team to maintain IT infrastructure and hardware• Develop expertise in various hardware and software troubleshooting scenarios• Lead resolution of infrastructure issues and coordinate with solution teams on complex cases• Help drive continuous improvements
This position includes shift work and may require rotation between locations.
Key job responsibilities
SAFETY
• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.DATA CENTER OPERATIONS (DCO)• Diagnosing hardware and network problems followed by physical repairs• Troubleshooting events within internal Service Level Agreements (SLAs)• Performing root cause analysis of equipment failures• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)• Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment (If applicable)• On-call rotation reaction to off-duty emergency calls (if applicable)
A day in the life
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- High school or equivalent diploma
- Experience with networking and computer hardware troubleshooting and repair
- Access to your own vehicle

- Bachelor's degree in information technology or computer science
- Basic knowledge of Linux and experience with network protocols

Key job responsibilities
Responsibilities
- Coordinate the activities of a professional contract guard force
- Interface with and assist in mobilizing vendors involved in system repairs and new security construction
- Oversee individual security vendor deliverables, track service delivery and request corrective actions from vendors as needed
- Foster working relationships to educate data center stakeholders on false alarm reductions
- Extract metrics and observe improvements by looking at and analyzing data
- Verify Data Center security programs are delivered to meet defined global security standards
- Develop strategies for improving electronic surveillance and access controls
- Draft reports and prepare presentations on the status of physical security operations
About the team
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 1+ year of experience working in a standards-based professional work environment
- 1+ year of experience collecting, analyzing, and utilizing data to drive process and system improvement, and effect quality assurance
- 1+ year of experience with Microsoft Office tools
- Possess excellent verbal and written communication skills
- Must be able to travel between local sites as needed, up to 50% of work week

· 1+ year working in an operations, physical security or equivalent environment
· 2+ years of experience collecting, analyzing, and utilizing data
· Participated in an Integrated Project Team or served as part of team to complete a general project
· 2+ years of experience compiling reports
· 1+ years of demonstrated leadership skills
· 1+ years of incident response & management experience
· 3+ years of experience with Microsoft Office tools
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity