Data Centre Technician Operations & Support Engineering jobs at Amazon in United Kingdom, Bristol

Welcome to the future of engineering - step into a world where innovation happens at an extraordinary scale. Our fulfilment centers are like living, breathing cities of automation, where:- Advanced AI and machine learning systems make real-time decisions
- Revolutionary conveyor systems spanning miles move packages at lightning speed
- Cutting-edge robotic arms handle packages with incredible precision
- Smart sensors and vision systems guide operations with pinpoint accuracy
- Ground-breaking automated storage and retrieval systems redefine efficiencyAs an Automation Apprentice within our Reliability Maintenance Engineering (RME) team, you'll be hands-on with technology that most people only read about. You'll work alongside industry experts who are pushing the boundaries of what's possible in automation. This isn't just maintenance - it's about being part of a team that innovates, improves, and reimagines automation technology every single day.
Key job responsibilities
- Supporting maintenance and fault-finding on automated systems and robotics
- Using diagnostic tools to keep conveyors and sortation equipment running smoothly
- Planning preventative maintenance and safety checks
Throughout your apprenticeship, you'll gain both theoretical knowledge and hands-on experience with:
- Advanced robotics systems and controls
- Industrial automation programming
- Smart sensor technology and IoT integration
- Predictive maintenance systems
- Data analytics and performance optimization- Industry 4.0 technologies
- Machine learning applications in automationWithin this 48 month programme, you will work towards the Level 6 Control Technical Support Apprenticeship, combining practical, on-the-job experience with industry-recognised study. Your first 12 months will be a full-time residential programme based either at one of our external training provider facilities or at our own world-class Amazon training centres - reflecting our significant investment in developing state-of-the-art facilities for the next generation of engineers. If you live outside of a commutable distance, accommodation will be provided during term time for these first 12 months, and travel expenses will be supported. In later years you will have on-the-job training working towards a BSc in Controls and Automation Engineering and an HNC/D in Electrical/Controls Engineering. You'll support our 24/7 operation in shift covering days, nights and weekends in patterns that reflect the real-world schedules of engineers who keep Amazon operating around the clock.We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

- To qualify for this programme, you must:
- Be 18 years or over before the start date (September 2026)
- Have the right to live and work in England (if you are on a visa, this needs to enable you to legally work and reside in England for the entire duration of the programme until September 2030).
- Have lived in the UK or in the European Economic Area (EEA) for the last 3 years
- Be a resident of the UK for the entire duration of the programme
- Not be registered to study on a UK government funded course ending August 2026 or later
- Have at least 5 GCSEs C grade (grade 4) or above including Maths and English
- Three A levels (or equivalent) at C (grade 4) or above in either Mathematics, IT, Physics, or an Engineering related subject, OR have completed a BTEC level 3 engineering qualification of 180 credits which must include further mathematics
- Please note, if you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: https://www.enic.org.uk/
- Previous qualifications will be reviewed for funding eligibility and offers are subject to funding approval
- PLEASE NOTE: This position is a 48-month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship.
- This Apprenticeship assumes the candidate has little or no knowledge/experience of the occupation and is NOT suitable for candidates who already have a similar or higher-level qualification in the same or similar subject of the apprenticeship.

- You have a maintenance or Engineering HNC/D qualification - ideally with a PLC, automation, electronics or electrical bias

AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.
Key job responsibilities
Problem Solving:Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
Escalation point and technical troubleshooter for all Systems and problems
Deep diving into Linux server issues
XEN service virtualization troubleshootingTroubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
Remediation of physical layer outages, both Systems & Network
Remediation or recovery of physical power issues on racks
Participate in Data Center power & cooling eventsMeet 24x7 On-Call requirements and response during shift rotations.
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Data Center point of contact for all High Severity issues
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Interact with third party vendors & contractors
Contribute ideas to improve operational efficiencyProject Management:Share knowledge and help educate less technical staff on the best practices related to all service owner issuesAbout AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
A day in the life
Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
Perform root cause analysis of equipment failures
Ensure all safety procedures are adhered to while performing work
Respond to off hour emergency calls per on call rotation for any one of the region’s sites
Fully comply with all physical security procedures and policies

Data Centres are 24/7 environments. All interested candidates must be willing to work rotating shifts (day/night) as well as weekends. Data Centre Technicians are also required to wear a pager for communication, information, emergency, and on-call situations and be comfortable bending, lifting, stretching, and reaching
Comfortable in an environment that includes standing and walking for up to 8+ hours a day, Ascending and descending ladders, stairs, and gangways safely and without limitation and working in a noisy environment
Computer Hardware and Computer Networking experience

Associate’s degree or higher in IT-related field applicable certifications or/and equivalent. professional or military experience.
Networking experience with CCNA and/or Network+ certifications.
Experience with CISCO, Juniper and other commodity networking devices.
Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
Networking Protocols (OSI Model).
Copper/Fibre Optic Testing/Cabling Standards.
All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.

This position is based in Washington.Key job responsibilities
• Helping our customers to design and create cloud computing architectures
• Our company credo: “Work hard. Have fun. Make history.” It’s critical to love what you do and take pride in your value proposition to our customers.
• Deep-dive technical discussions around design and an intellectual curiosity to always keep your technical skills current while maintaining a pulse on industry trends.With experience in the following key areas:• Technical presentation experience – White board, small and large group presentations
• Technical – Web Services development/deployment experience, cloud computing
• Operational – Web site/services operations, management, and security
• Ability to travel 30%
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Inclusive Team CultureMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life BalanceEEO/Accommodations

- 2+ years of design, implementation, or consulting in applications and infrastructures experience
- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This engineering operations technician position serves as the on-site maintenance technician and operator for an AWS data centre.Key job responsibilities
Responsibilities:
- Operate and maintain mechanical and electrical equipment
- Troubleshooting of facility and rack-level events within internal SLAs
- Perform limited maintenance tasks to include: filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
- Provide support to Data Centre Operations technicians
- Perform root cause analysis of equipment failures
- Ensure all safety procedures are adhered to while performing work
- Able to work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
- Utilise internal CMMS to manage building workflows and spare part inventory
- Supervise contractors who perform servicing or preventive maintenance
- Respond to off hour emergency calls per on call rotation for any one of the region’s sites
- Fully comply with all physical security procedures and policies
- This position will involve a night shift.About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• 4+ years of Data Centre Engineering Experience and Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling.
•All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.This engineering operations technician position serves as the on-site maintenance technician and operator for an AWS data centre.Key job responsibilities
Responsibilities:
- Operate and maintain mechanical and electrical equipment
- Troubleshooting of facility and rack-level events within internal SLAs
- Perform limited maintenance tasks to include: filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
- Provide support to Data Centre Operations technicians
- Perform root cause analysis of equipment failures
- Ensure all safety procedures are adhered to while performing work
- Able to work a 12 hour shift (rotating 3 and 4 day work weeks days or nights)
- Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
- Utilise internal CMMS to manage building workflows and spare part inventory
- Supervise contractors who perform servicing or preventive maintenance
- Respond to off hour emergency calls per on call rotation for any one of the region’s sites
- Fully comply with all physical security procedures and policies
- This position will involve a night shift.About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• 4+ years of Data Centre Engineering Experience and Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling.
•All candidates must possess a valid driver's license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may occur.