Services Support Associate jobs at Amazon in Pakistan, حیدرآباد

An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
Key job responsibilities
The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee
• Willingness to work in Non-tech role for contract duration of 6 months
• Ability to audit image/video/text based Jobs
• Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen
• Willingness to work on incremental targets/goals on quality & productivity
• Fast Pace of implementation & consistent performance
• Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
• Readiness to come to office for few days (when required, applicable for associates working from home)
• Willing to switch ON laptop camera while on virtual meetings.A day in the life
Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy.

- Bachelor's degree

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
Key job responsibilities
The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee
• Willingness to work in Non-tech role for contract duration of 6 months
• Ability to audit image/video/text based Jobs
• Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen
• Willingness to work on incremental targets/goals on quality & productivity
• Fast Pace of implementation & consistent performance
• Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
• Readiness to come to office for few days (when required, applicable for associates working from home)
• Willing to switch ON laptop camera while on virtual meetings.A day in the life
Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy.

- Bachelor's degree

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

An Associate, Quality Services owns manual execution of documented set of task instructions for a list of components or features of a product, as per the defined productivity and quality targets, agreed SLA and adhere to processes.
Key job responsibilities
· Gain understanding of the application test procedures and how to use applicable software and tools.
· Execute test instructions and report test results accurately and promptly.
· Report any deviations observed
· Understand any changes in test instructions related to their assigned work
· Follow defined processes to perform assigned workA day in the life
Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes

- - Understanding Software testing
- - Ability to complete assigned tasks accurately and promptly

- Experience with testing consumer devices

The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.
A day in the lifeAbout the hiring groupJob responsibilitiesThe successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- Bachelor’s degree in Computer Science or related field or experience equivalent.
- 1+ years of experience in help-desk or desk-side support environment
- Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays

The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.
A day in the lifeAbout the hiring groupJob responsibilitiesThe successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative,
and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.

- Bachelor’s degree in Computer Science or related field or experience equivalent.
- 1+ years of experience in help-desk or desk-side support environment
- Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.
A day in the lifeAbout the hiring groupJob responsibilitiesThe successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between 15-25 tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.

- Bachelor’s degree in Computer Science or related field or experience equivalent.
- 1+ years of experience in help-desk or desk-side support environment
- Must have knowledge in Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holiday

- Preferred qualifications
- Bachelor’s degree in Computer science or IT related field.
- Microsoft MCSE, MCITP Systems Administrator (Active Directory)
- Advanced Linux systems administration skills
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- ITIL Foundation Certification

An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.
Key job responsibilities
The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee
• Willingness to work in Non-tech role for contract duration of 6 months
• Ability to audit image/video/text based Jobs
• Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen
• Willingness to work on incremental targets/goals on quality & productivity
• Fast Pace of implementation & consistent performance
• Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
• Readiness to come to office for few days (when required, applicable for associates working from home)
• Willing to switch ON laptop camera while on virtual meetings.A day in the life
Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy.

- Bachelor's degree

- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays