Senior Operations Manager Support Engineering jobs at Amazon in Mexico, Mexico City
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Mexico
Mexico City
75 jobs found
08.09.2024
A
Amazon Senior Operations Manager Support Engineering Mexico, Mexico City
Strategic Planning and Execution: Develop the strategic plan to achieve business objectives, define and execute initiatives to deliver customer outcomes, and track progress against goals to ensure the team remains...
DESCRIPTIONABOUT THIS ROLEAs a Support Engineering Manager, you will... Lead moderate initiatives that span multiple services such as efficiency and scaling Conduct team planning and reviews Have an understanding of...
Define and Execute Business Priorities: defining strategic goals for the team as well as planning/documenting key projects and initiatives and tracking the progress of initiative outcomes against goals and ensuring...
Define and Execute Business Priorities: defining strategic goals for the team as well as planning/documenting key projects and initiatives and tracking the progress of initiative outcomes against goals and ensuring...
5+ years of team management experience. Experience in Managed Service provider - managing IT environments on behalf of customers. Technical background and working knowledge of protocols (HTTP, DNS and TCP/IP)...
Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards. Diagnose and troubleshoots end user...
Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud. Complete analysis and present periodic reviews of operational performance to customer. Provide detailed reviews of service disruptions,...
Strategic Planning and Execution: Develop the strategic plan to achieve business objectives, define and execute initiatives to deliver customer outcomes, and track progress against goals to ensure the team remains...
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