Support Engineer Ops Tech Solutions Ots jobs at Amazon in Japan

About the RoleYou can work from San Francisco, CA, or Seattle, WA.You Will- Partner with data analysts, product managers, technical leads, and other engineers to design, develop, launch, and operate distributed systems at scale.Perks
* Medical, Dental, Vision & Disability Insurance
* 401(k)
* Maternity & Parental Leave
* Amazon Employee Discount

- 3+ years of software development experience
- BA/BS in Computer Science or equivalent industry experience
- Experience building backend services at scale with technologies such as Golang and AWS.
- Background in deploying and operating services in the AWS ecosystem at scale

- Background in media protocols (audio / video)
- Experience building highly available and resilient systems
- Experience building distributed systems at scale
- Background in computer networkingPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Key job responsibilities-Run Proof Of Concept to demonstrate all the functionalities of the eero solution.-Write white papers and tech notes highlighting eero’s best features and technologies.
-Test eero against competitors and put together a comprehensive “How to Test eero” guide for prospective partners outlining the best in-field and lab testing techniques.

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- In depth knowledge of wifi and networking protocols
- Experience in designing, deploying and troubleshooting wired and wireless networks
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Fluent Japanese, Business level English

- Experience working as a Solutions Architect or Sales engineer in the networking field
- Industry level certification focusing on wireless networking (CWAP or similar).
- Proficiency with wireless packet capture tools like Wireshark, omnipeek, and Ekahau.
- Proficiency with pre and post deployment site survey tools like Ekahau.
- Proficiency with wireless speed and performance testing tools like iPerf and IxChariot.
- Comfortable in at least one scripting language and using APIs to automate workflows
- Demonstrate ability to handle multiple, competing priorities in a fast-paced environment
- Analytical – able to self-serve from existing data sources and collect new data from any source as required

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About AWSDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor’s degree required
- 10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc.
- Hands-on technical practitioner and individual contributor
- Hands-on experience working on the design, development and deployment of contact center solutions at scale

- Computer Science, Information Systems, or Engineering background preferred; Master’s degree desired
- 10+ years of experience building call center / collaboration / telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/ WFM platforms
- Professional Services or Consulting experience in highly-visible customer-facing roles
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills
- Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure.
- Enterprise call center / telecomm implementation and operations experience
- Experience implementing and optimizing AI-powered customer service solutions
- Experience with AI/ML technologies in contact center applications, including Natural Language Understanding (NLU), Natural Language Processing (NLP), prompt engineering, large language model implementation, chatbot development and optimization, and AI/ML model training and fine-tuning
- Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis, Dynamo DB, Bedrock and 3rd party AI services
- Software Development / DevOps experience with integrating contact center platforms, CRMs, and WFMs
- Use of AWS services in distributed environments with Microsoft, IBM, Citrix, VMware, Oracle, HP, etc.
- Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations
- Responsibility for designing, implementing and operating contact centers or telecommunication infrastructures within an enterprise environment
- AWS Certified Machine Learning Engineer – Associate, AWS Certified Machine Learning - Specialty and/or AWS Certified AI Practitioner

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
The successful candidate will be operationally responsible for a Data Center. Some high-level responsibilities include:
- Prioritize and assign trouble tickets to data center technicians and operators
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Fast learn or act as the subject matter expert across all aspects in data center operations
- Ensure all operational KPIs and metrics are being measured and met- Manage Large Scale Events (outages) and act as the call leader
- Manage and improve the work-flows and through-put for data centers operations
- Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
- Maintain the on-call schedule coordinating absence and vacations
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

- Experience in Linux systems administration and/or development
- Knowledge of network design and layout as well as low voltage (copper/ fiber) cabling
- Experience in computer architecture, or experience with general troubleshooting/debugging of hardware
- Experience writing and publishing technical documents or equivalent
- Experience previously in program or project management

1. Submit your application
2. Complete your online assessment
3. First interview will be completed by 2-weeks after completing online assessment
4. Final interviews will be completed by 3-weeks after completing first interview depending on slot availability.１． 応募書類の提出
２． オンラインアセスメント
３． 一次面接
４． 最終面接
（応募から最終面接まで1‐2か月を想定しています）

- Bachelor’s Degree in Computer Science or related field
- Available to join in 2025
- Within 2 year after graduating university when application is complete
- Computer Science fundamentals in object-oriented design
- Computer Science fundamentals in data structures Computer Science fundamentals in algorithm design, problem solving, and complexity analysis
- Proficiency with the tools of the trade, including a variety of modern programming languages (Java, C/C++, Objective C, Python, JavaScript, etc.) and open-source technologies (Linux, Spring, JQuery, etc.)
- Business Level English Communication Skills

• In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
• Enjoy working with customers for Enterprise customers across industry segments. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.
• Have a strong understanding of large-scale technology solutions. The ideal candidate will have past experience working as a technology executive. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create world-class solutions built on AWS.
Key job responsibilities
The Solutions Architecture leader is tasked with the following four primary responsibilities:• Operating as the Customer Advisor in the sales cycle (executive sponsor for strategic programs, projects, and customers for the organization.
• Driving Organizational-wide Leadership (providing technical excellence across the organization, collaboration with the product and services teams, creating customer feedback mechanisms, modelling and scaling Amazon Culture, attracting and recruiting senior talent, leading strategic initiatives).
• People Management (identifying and growing future leaders, championing a culture of inclusion, diversity, and equity, coaching/mentoring leaders within and outside your organization.
• Operational Management (defining and executing on goals and metrics, optimizing cross-functional mechanisms, managing the rhythm of the business through Monthly Metrics, Weekly Business Reviews, and Annual Business/Operational Planning).

• 20 years of IT experience in Internet-related technologies
• 10 years of people management experience as a manager of managers
• Experience in leading large architect/engineer teams (100+ members)
• Relationships with Enterprise executives
• Direct industry experience in leading teams in infrastructure and software technologies
• Experience developing leading edge and large-scale application architectures to meet business requirements in complex environments
• Large-scale systems integration involving on-premises technology and public cloud platforms
• Sizing and scoping of core application platforms
• Public speaking experience to large audiences (1,000+ attendee’s)
• Presentation skills with a high degree of comfort with audiences of all sizes
• Native Japanese language skills and Business English language skills
• High level of comfort communicating effectively across internal and external organizations

• Hands on experience with AWS services
• Master's degree; Computer Science, Management Information Systems, or MBA desired
• Known industry thought leader
• Management experience in global organizations
• Ability to build and deliver complex keynote presentations
• Proven ability to adapt to new technologies and quickly establish credibility across a large number of technologies and industries
• Experienced technology challenger in complex scenario’s both internally and externally
• Certified professional level in all AWS certifications

Key job responsibilities- You will own and deliver new feature experiments from inception to delivery and beyond.
- You will launch features that deliver customer value and fail fast if it doesn't.
- You are responsible for the designing the architecture of software solutions.
- You will innovate on new concepts, look for ways to maximize reuse of existing services, and delivering beautiful, highly performant customer experiences.
- You will work with cross-functional, geographically diverse development teams through design, delivery and support.
- Ability to work with sensitive content, including culturally sensitive and adult content

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent