クラウドサポートエンジニアii / Cloud Support Engineer Ii Networking jobs at Amazon in Japan, Tokyo

Possessing a deep understanding of AWS products and services, as a Sr. Delivery Consultant - Application Architecture you will lead customer engagements, architecting and guiding enterprise application modernization and cloud development. You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.
Key job responsibilities
As an experienced technology professional, you will be responsible for:
- Providing technical guidance and troubleshooting support throughout project delivery
- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree in Computer Science, Engineering, or related field or equivalent combination of education and practical experience
- 5+ years architecting and delivering enterprise solutions, including modernization of applications in Python, JavaScript, Node.js, Java, C#, Go, or Ruby to the cloud
- Proven track record of technical leadership in complex engagements
- Proven knowledge in APIs, microservices, serverless architectures, containerization, and DevOps
- Able to communicate effectively in English within technical and business settings

- Experience with SOA, ESB, and n-tier architectures
- Able to communicate effectively in Spanish within technical and business settings
- AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer Associate)

お客様の成功のために複数の Professional Services のメンバーやAWS パートナーのメンバー、そして、グローバルの Professional Services を含む社内の多くの AWS チームや AWS パートナーを巻き込みリードする立場であり、お客様への価値提供に邁進することで技術者としての成長もできます。Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- AWSの代表としてお客様や AWS パートナーの経営層、リーダーシップとの議論をリードできるコミュニケーション力
- 大規模システムのマイグレーションやモダナイゼーションの全体構想策定、アプリケーションアーキテクチャ策定プロジェクトでのアプリケーションアーキテクトまたはそのリーダーとしての経験
- 非機能要件策定やその実現をリードしたアーキテクト経験
- お客様・AWS パートナー・他部門を含む同僚とのビジネスレベルの日本語読解・ドキュメント作成・会話能力
- AWS 認定ソリューションアーキテクト - アソシエイト相当のAWSスキル

- お客様のビジネスアウトカムの実現に向けたプロジェクトリード経験
- クラウドに最適化された業務アプリケーションの構想検討・設計・開発のリード経験
- エンタープライズアーキテクチャの策定経験
- AWSサービスを活用したアプリケーション設計・開発リード経験
- 社内のグローバルチームとの英語によるコミュニケーション力

お客様の成功のために複数の Professional Services のメンバーやAWS パートナーのメンバー、そして、グローバルの Professional Services を含む社内の多くの AWS チームや AWS パートナーを巻き込みリードする立場であり、お客様への価値提供に邁進することで技術者としての成長もできます。Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- AWSの代表としてお客様や AWS パートナーの経営層、リーダーシップとの議論をリードできるコミュニケーション力
- 大規模システムのマイグレーションやモダナイゼーションの全体構想策定、アプリケーションアーキテクチャ策定プロジェクトでのアプリケーションアーキテクトまたはそのリーダーとしての経験
- 非機能要件策定やその実現をリードしたアーキテクト経験
- お客様・AWS パートナー・他部門を含む同僚とのビジネスレベルの日本語読解・ドキュメント作成・会話能力
- AWS 認定ソリューションアーキテクト - アソシエイト相当のAWSスキル

- お客様のビジネスアウトカムの実現に向けたプロジェクトリード経験
- クラウドに最適化された業務アプリケーションの構想検討・設計・開発のリード経験
- エンタープライズアーキテクチャの策定経験
- AWSサービスを活用したアプリケーション設計・開発リード経験
- 社内のグローバルチームとの英語によるコミュニケーション力

IPE is looking for experienced and dedicated team members to help manage the administration, support, and application development of the ServiceNow platform for our organization. The ideal candidate is innovative and has great problem-solving and analytical skills. You must be very comfortable and confident working on core application administration, creating workflows, data management, scripting and process automation. In this role you will be researching other tooling (1P and 3P) we anticipate integrating with to design scalable solutions. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.
Key job responsibilities
- Perform technical support, administration, and maintenance of ServiceNow across multiple modules.
- Support Mobile app development and sustainment.
- Develop integration paths for 1P and 3P systems we exchange data with.
- Partner with our product team to assess and refine demand requirements.- Work with contract resources for both guidance and code reviews.- Interface with ServiceNow for all operational requests / issues / planning.
- Lead ServiceNow release upgrades including technical and stakeholder management activities.
- Work closely with System Development Engineers to coordinate system updates, patches, and configuration changes.
- Provide user training and support related to ServiceNow processes, policies and procedures.- Experience in AWS technologies and architecture.
- Participate in the On-call rotation

- Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.
- Expert level JavaScript. (both client and server side)
- Familiarity with UI, SQL, HTML and CSS
- Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
- 5+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
- 5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.
- Ability to deep dive across multiple disciplines outside of ServiceNow.

- 2+ years experience in multiple areas of technology, including application administration, configuration, and/or data services.
- 3+ years experience with Agile scrum/Kanban methodology.
- Knowledge of XML and structural programming concepts
- Experience customizing or developing reports from data residing in relational databases.
- Experience with web service integrations using REST, SOAP, etc.
- ITIL Foundation certified or related experience preferred.
- Excellent written and verbal communications.
- Training and ATF experience.
- Mobile app development (stand alone Java application integrated into ServiceNow).

Key job responsibilitiesDesign and implement software solutions to enable new features or improve existing softwareContribute significantly to the full software development lifecycle, including scoping, design, coding, testing, deployment, and maintenance
Demonstrate operational excellence in all work, including identifying and resolving root causes of operational issuesA day in the life
You're also involved in operational support, keeping an eye on system health and jumping in to resolve any production issues that arise. You make sure to update documentation as you implement changes and often find yourself mentoring junior engineers or interns. Project management is part of your responsibilities too - you update task statuses, estimate efforts for upcoming work, and participate in sprint planning and retrospectives.

- 3+ years of non-internship professional front end, web or mobile software development using JavaScript, HTML and CSS experience
- 3+ years of computer science fundamentals (object-oriented design, data structures, algorithm design, problem solving and complexity analysis) experience
- Experience using JavaScript frameworks such as angular and react
- Experience using JavaScript frameworks such as angular and react
- Code, design, and implementation sets the example to others

- 3+ years of agile software development methodology experience
- Experience with common front-end technologies such as HTML, CSS, JS, TypeScript, and Node
- Prior experience in component architecture, simplification, data structures and code refactoring
- Retail/e-commerce system design experience in a global context

Utiilize innovative testing technologies to develop automation for improving product's testing strategy.
Participation in design and code inspections.
API level testing.
UI automation scripting.
Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation.
Analyze test logs; create test reports, co-ordinate with stakeholders

- 2+ years of quality assurance engineering experience
- Experience in automation testing
- Experience in manual testing
- Experience in UI and API automation testing (Selenium/SOAPUI)

- Experience in API & Mobile testing
- Experience designing and planning test conditions, test scripts, and test data sets to ensure appropriate and adequate coverage and control

Key job responsibilities- Design, implement, test, deploy and maintain innovative software solutions to transform service performance, durability, cost, and security.- Write high quality distributed system software.
- Work in an agile, startup-like development environment, where you are always working on the most important stuff.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 3+ years of programming using a modern programming language such as Java, C++, or C#, including object-oriented design experience

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent