Technical Customer Service Specialist English & German Speaker jobs at Amazon in Ireland, Dublin

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.Utility Computing (UC)
European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).
A day in the life
Eligibility requirement
* Fluency in written and spoken English is required.
* Candidate must be a national of an EU member state and residing in the EU to operate the AWS European Sovereign Cloud.
* Amazon will provide relocation support for successful applicants relocating within the European Union.
* Employees will participate in an On-Call rota.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- This role requires you to be a national of an EU member state
- Demonstrated expertise in systems engineering working with hardware, software, networking, operating systems
- Experience scripting processes in a language such as Bash, Python, or Ruby
- Solid understanding of Linux and networking, and able to troubleshoot and anticipate problems that affect the performance, reliability, or availability of software systems.
- Able to lead the creation, revision, and/or improvement of standard operational procedures (SOPs) and driving operational best practices.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

handle their data with air-tight security measures, which is something that we guarantee.
Key job responsibilities
Coordinate the activities with internal and external stakeholders.
Coordinate the activities of a professional contract guard force.
Interface with and assist in mobilizing vendors involved in system repairs and new security construction.
Oversee individual security vendor deliverables, track service delivery and request corrective actions from vendors as needed.
Extract metrics and observe improvements by looking at and analyzing data.
Verify Data Center security programs are delivered to meet defined global security standards.
Develop strategies for improving electronic surveillance and access controls.
Draft reports and prepare presentations on the status of physical security operations.
Be able to work a 24/7/365 shift pattern.

Be proficient in English language verbal and written communication skills.
1+ year of experience working in a standards-based professional work environment.
1+ year of experience collecting, analyzing, and utilizing data to drive process and system improvement, and effect quality assurance.
1+ year of experience with Microsoft Office tools.

1+ year working in an operations, physical security or equivalent environment.
2+ years of experience collecting, analyzing, and utilizing data.
Participated in an Integrated Project Team or served as part of team to complete a general project.
2+ years of experience compiling reports.
1+ years of demonstrated leadership skills.
1+ years of incident response & management experience.
3+ years of experience with Microsoft Office tools
Meets/exceeds Amazon’s leadership principles requirements for this role.
Meets/exceeds Amazon’s functional/technical depth and complexity.

Key job responsibilities- Work with engineering and the data warehouse to enable the appropriate capture and storage of key data points
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
- Participate in strategic & tactical planning discussions

- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with data modeling, warehousing and building ETL pipelines
- Experience writing complex SQL queries
- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling
- Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

- Experience in Statistical Analysis packages such as R, SAS and Matlab
- Experience with forecasting and statistical analysis
- Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift

As a Security Support Specialist you will be tasked with driving operational security excellence within Data Centers while working with partner teams and leaders. The ideal candidate will manage communications and provide services as required. You will assist with electronic surveillance and access control requests, assisting Data Centre Security Managers streamline efficiency. You will write and implement security process and procedures. Your position will require you to extract metrics and observe improvements by looking at data. The successful candidate must have a proven track record of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment and critical thinking.Key job responsibilities
-You will manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
-Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness
-You will manage workflow ticketing and extraction/development of performance metrics
-Configure physical security devices including cameras, readers, and panels.
-Support daily operational security across a data centre campus
-Distil overarching security strategy into daily tactics to reach management goalsYou’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
o Building Partnerships through networking and innovation
o Extract metrics and seeking improvements by analyzing data and trends in order to influence positive change through targeted proactive incentives.o Assist in all media integrity related programs and activities
o Assist in the training of new and existing personnel regards to compliance to security policies and procedures
o Participate in site audits, inspections.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceBASIC QUALIFICATIONS

- 1 to 5 years experience in operations room/centre
- Exposure to Physical Security operations.

• 2+ year working in an operations, physical security or equivalent environment
• 2+ years of experience collecting, analyzing, and utilizing data
• Basic knowledge of physical security systems and their operation, including access control, intrusion detection and video surveillance

We are seeking an experienced Power Systems Engineer to play a critical role in designing and modeling electrical transmission and distribution infrastructure. In this position, you will be responsible for conducting technical analyses, modeling power system performance, and providing recommendations to optimize the reliability, efficiency, and safety of our power systems.As a Power Systems Specialist you will focus on assessing the medium to long-term impact of load profiles on our network. The primary objective is to identify solutions and technologies which can be utilized to address any powYou will be involved from the early planning (per-design) stages to develop, review, improve and approve power architecture typologies and you will be leading the development of protection coordination studies during the execution phases.Key job responsibilities
- Perform detailed power system studies, including load flow analysis, short-circuit analysis, and transient stability analysis, using advanced software tools
- Develop and maintain accurate models of the electrical transmission and distribution network, incorporating the latest system changes and upgrades
- Analyze system performance data to identify potential issues and bottlenecks, and propose solutions to improve system reliability and capacity- Overseeing third-party vendors to ensure quality and integration of power system studies into main projects.
- Participate in the development of technical standards, policies, and procedures for the organizationA day in the life
You will be responsible for taking designs from concept to the construction document set. Defining critical equipment specifications and approving technical equipment submittals you will indirectly support construction and be a part of the process from site selection review through commissioning and ultimately turnover.Being relied on as a subject matter expert in the electrical engineering field, we highly support continued learning opportunities and focus on continued employee development.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree in Electrical Engineering or equivalent
- Minimum 5 years of experience in power system analysis and design
- Proficiency in using power system analysis software, such as ETAP, PSS®E, or DIgSILENT PowerFactory and PSCAD.
- Experience with transmission and distribution systems, generation, renewable energy and energy storage systems.
- Strong analytical and problem-solving skills, with the ability to interpret complex technical data.

- Chartered Engineer (or working towards) with a recognized body
- Experience in substation design and protection system coordination
- Knowledge of renewable energy integration and distributed generation technologies
- 3 years of experience directly related to data center or mission critical facility design.
- Proficiency in programming languages, such as Python or MATLAB, for custom software development.

In this role, you will tackle exciting challenges like developing evaluation frameworks for AI models, creating tools for quality assessment, and automating localization workflows. You will work hands-on with AI/ML technologies while collaborating with localization program managers and content teams to understand the business needs and deliver practical solutions.You will:1. Design and build AI-powered tools that enhance our localization capabilities
2. Create frameworks to evaluate and improve LLM translation quality
3. Develop automation solutions that streamline our localization processes
4. Implement data-driven approaches to measure and improve localization effectiveness

- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Experience in program or project management

- Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
- Have an available online portfolio