Technical Account Manager Enterprise Support jobs at Amazon in Indonesia, Special Capital Region Of Jakarta

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for AI/ML and Generative AI solutions:
- Providing technical guidance and troubleshooting support throughout project delivery- Collaborating with stakeholders to gather requirements and propose effective migration strategies- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years experience in cloud architecture and implementation.
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- AI/ML and Generative AI solution design, architecture and implementation experience.
- Experience in overseeing technical architecture and ensuring alignment with enterprise standards.

- AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred- Experience with automation and scripting (e.g., Terraform, Python)- Knowledge of security and compliance standards (e.g., HIPAA, GDPR)- Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences

Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 8+ years' experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
- Experience managing IT transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Highly strategic and analytical, possessing experience in solving business, product, and technical challenges and direct people management experience, leading high-performing service line teams including business operations and financial management.
- Hands-on experience leading the design, development and deployment of complex data & analytics strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies; Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
The Project Manager is responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. The individual will be expected understand the systems and identify areas for improvement as well as act on data provided from other team and organizations. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of assigned project.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Min. BA/BS in Engineering, Project Management, Construction Management or similar Technical focus
- Min. 3 years of working in a fast paced environment
- Min. 3 years of vendor management experience and familiar with contracts

- Demonstrated ability to understand and discuss technical concepts, manage trade-offs, incorporate feedback, and evaluate opportunistic new ideas with stakeholders
- 3 years of project management or engineering experience in construction/data centers or similar critical infrastructures
- Proven track record for being detail-oriented with a demonstrated ability to self-motivate, follow-through and deliver on projects in a fast paced, dynamic environment

Key job responsibilities
In this role, you will:
- Work with AWS technologies such as SageMaker (Machine Learning), SQS, SNS, S3, Lambda, DynamoDB, Redshift, CloudWatch, Data Pipelines, and Kinesis
- Write high-quality distributed system software
- Perform development and maintenance of key system features
- Drive best practices and engineering excellence
- Work in an Agile/Scrum environment to deliver high-quality software

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelor's degree

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.As we continue to rapidly expand in Indonesia, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.Key job responsibilitiesYou’ll build solutions, provide technical guidance and advocate for the customer
Ensure AWS environments remain operationally healthy whilst reducing cost and complexityUsing your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
Consult with a range of partners from developers through to C-suite executivesWith a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertiseA day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

Internal or external customer-facing experience
5+ years’ work experience in a technical environment
Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
Experience in one or more functional domain (e.g. architecture, operations, technical implementation, consulting)

Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
Understanding of DevOps practices and tools including Continuous Integration / Deployment etc.
Project Management experience or certified

As a Technical Account Manager you will provide consultative architectural and operational guidance delivered to help customers achieve the greatest value from AWS.As we continue to rapidly expand in Indonesia, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertiseA day in the life
As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Internal or external customer-facing experience
- 5+ years’ work experience in a technical environment
- Expertise in two or more technical domains (e.g. System administration, networking, programming, dev ops, security, compute, storage, databases, big data, analytics, etc.)
- Naturally curious with a high learning drive
- Experience in one or more functional domain (e.g. architecture, operations, technical implementation, consulting)

- Professional experience with AWS and/or other cloud offerings such as Azure, Google Cloud Platform etc.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment etc.
- Project Management experience or certified