Support Associate Ii jobs at Amazon in India, Faridabad

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

This position will require travel as necessary up to 20%.Key job responsibilities
- Analyze and evaluate existing warehouse processes, identifying opportunities for optimization and streamlining.- Utilize lean manufacturing principles, Six Sigma methodologies, and other process improvement tools to drive operational excellence and reduce costs.
- Conduct time and motion studies, workflow analysis, line balancing, capacity analysis and process mapping to identify bottlenecks and inefficiencies.
- Develop and implement standard operating procedures (SOPs) to ensure consistent and efficient operations.
- Use of CAD based software for review of material handling equipment, building layout and material flow.
- Conduct ergonomic assessments and provide evaluation reports.
- Have experience with ERP implementation and help validate system and process designs.
- Oversee and manage process improvement projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards.- Develop and maintain project plans, schedules, and documentation.
- Monitor project progress, identify risks, and implement mitigation strategies as needed.
- Develop and maintain key performance indicators (KPIs) to measure process efficiency and effectiveness.
- Prepare and present reports, dashboards, and white papers to communicate findings and recommendations to stakeholders.A day in the life- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

- 5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
- Bachelor's Degree or Equivalent Experience

- Knowledge of AutoCAD, VBA, and SQL at the intermediate level
- Experience working with and managing third party vendors
- Experience with Six Sigma, lean manufacturing

About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Key job responsibilities
Responsibilities include, but are not limited to- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- Bachelor's degree
- Experience in IT client, server, and network service delivery

- Bachelor's degree in IT, computer science or equivalent