Services Support Associate jobs at Amazon in India, Bengaluru

Key job responsibilities

- 3+ years of non-internship professional software development experience
- 2+ years of Apple platform development experience
- 3+ years of programming with at least one software programming language experience
- Application development experience on iOS with swift and Kotlin

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

JOB SUMMARY The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
Leading and managing complex cloud migration and implementation projects
Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes Distilling customer needs into clear technical requirements and map them to business outcomes
Decomposing complex technical problems into actionable, deliverable solutions
Contributing to technical documentation and define documentation standards

- Experience with the project management of technical projects
- Bachelor's degree or above in Computer Science, Computer Engineering, or related fields
- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience

- AWS experience preferred
- Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers

AWS ProServe India LLP is looking for an experienced cloud consultant, you will work with our internal customers in architecting, developing and re-engineering applications that can fully leverage the AWS Cloud in India. You will work on a variety of game changing projects, at the forefront of application development and cloud technology adoption. Achieving success will require coordination across many internal AWS teams and external AWS Partners, with impact and visibility at the highest levels of the company.Key job responsibilities• App developer with hand-on experience in designing and developing web applications, APIs, microservices, and data integrations
• Java developers with strong proficiency in Java and hands-on experience in modern frameworks such as Spring Boot. Exposure to front-end or full-stack technologies like Angular, ReactJS, Vue.js, or Node.js is a plus
• Working knowledge of AWS services, experience with both SQL and NoSQL databases, and familiarity with modern communication protocols such as gRPC, WebSockets, and GraphQL.
• Knowledge of cloud-native design patterns, including microservices architecture and event-driven systems.
• Demonstrated experience building scalable and highly available applications on AWS, leveraging services such as Lambda, ECS, API Gateway, DynamoDB, S3, etc.
• Preferred experience in optimizing cloud-based architectures for scalability, security, and high performance.
• Experience working in Agile development environments, with a strong focus on iterative delivery and continuous improvement.
• Ability to advise on and implement AWS best practices across application development, deployment, and monitoringAbout the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
- 6+ years of experience in application technologies with 4+ years on any Cloud Platform.
- Programming Language experience (e.g. Java, Golang, etc.) with good understanding of OOAD principles
- Experience developing Microservices architecture and API Frameworks supporting application development.
- Experience in designing architecture for highly available systems that utilize load balancing, horizontal scalability and high availability.
- Hands-on experience using AI-powered developer tools

In this role, you will take end-to-end ownership of the AWS MSP programs and development activities, working cross-functionally with partner management, sales, solutions architects, and global teams.Key job responsibilities
- Drive end-to-end ownership of global AWS MSP programs, including design, implementation, and performance tracking of partner initiatives.
- Lead partner development activities including identification, evaluation, onboarding, and enablement of MSP partners aligned with AWS growth strategies.
- Manage program operations including reporting, project implementation, and resolution of partner challenges.
- Build and maintain strong relationships with MSP partners and key stakeholders, ensuring high levels of engagement and satisfaction.
- Monitor industry trends and competitive landscape to provide strategic insights and improve market positioning.
- Design and deliver partner enablement programs while continuously experimenting with new approaches to enhance partner engagement.A day in the life
As an MSP Business Development Manager, you drive partner performance and address escalations across APJ. You engage with MSP partners to discuss service portfolios and growth roadmaps, while collaborating with solution architects to design managed service solutions. The role involves leading partner enablement sessions, analyzing program data, and identifying joint sales opportunities. You'll create innovative approaches to enhance partner engagement while participating in strategic planning with regional leadership. Success requires balancing strategic initiatives with tactical execution, maintaining strong stakeholder relationships, and ensuring operational excellence across the APJ region.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree
- 10+ years of experience in technology sales, partner management, or business development
- Proven track record in managing partners and/or GTM/sales background in Tech industry
- Experience working in APJ markets
- Strong understanding of cloud computing technologies and services

Are you passionate about automation, designing processes, simplifying work and launching innovative products using cutting edge technology?As a Support Engineer, you will be responsible for analyzing operational processes to design, develop, test, launch and continuously improve high quality self-service software products called Paramount workflows. You will work with the Trustworthy Shopping Experience (TSE) Organization to understand their business models and generate technical requirements supported by program technology. You will work cross functionally with Operations, Product Managers, Software Engineers, Business Analysts, Data Scientists and Program Managers on medium to large scale projects ensuring clear communication of project status, timelines and any challenges in Product Delivery. In addition, you will develop ownership of engineering processes to improve the product development lifecycle of Paramount workflows.
Key job responsibilities
• Engage with operations, product, development, and program stakeholders to document requirements, create functional specifications and generate process maps.
• Design, develop, test, launch and improve self-service software products such as Paramount workflows.
• Operate as a Subject Matter Expert on Amazon’s internal authoring application and workflow engine to develop Paramount workflows.
• Engage with software development teams to understand and guide evolving program technology
• Understand and leverage Amazon technology and services
• Deep dive technical product or operational issues to propose and implement simple and effective solutions
• Develop efficient solutions through low and medium complexity code implementations, either by integrating existing APIs or creating new APIs to harness the capabilities of Large Language Models (LLMs).
• You persistently drive others to discover and resolve root cause when needed.

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience scripting in modern program languages

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Key job responsibilities

- 3+ years of Android development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities

- 3+ years of non-internship professional software development experience
- 2+ years of Apple platform development experience
- 3+ years of programming with at least one software programming language experience
- Application development experience on iOS with swift and Kotlin

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent