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Key job responsibilities
1. Demonstrate flexibility to work within different queues, with increased complexity or specialization based on current business needs
2. Perform quality audits for BAP team and handle escalations
3. Provide support as and when required for overtime, deep dives, mentoring new batches, escalations and cross training
4. Ensure compliance with procedures and SLAs while achieving quality and performance metrics (Meet or exceed all Goals). Work on the Core queues and willing to switch between different functions as per business requirement.
5. Work on projects that design/improve tools or processes by testing and/or develops recommendations for management
6. Communicate effectively both in verbal and written form on all investigative matters8. Support new hires or focus group investigators in the team to help them meet require performance standards
- Master's degree, or PMP
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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.* This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities
You will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.These activities include the following:
• Lifting and moving material up to 49 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).A day in the life
Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge:
• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovationThis position will fill an opening at one of multiple separate sites. This position may shift work that will include days/nights/weekends/holidays.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
- Current, active US Government Security Clearance of TS/SCI with Polygraph
- A+ or CND (Certified Network Defender) or Network+ or Security+
- Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.
- Networking experience with CCNA and/or Network+ certifications is a plus.
- Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment).
- Associate's degree in IT-related field plus two years of progressively responsible experience preferred.
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In this role, you will be a part of leading and building our complex and ambitious “Associate to Consultant” (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security.It is expected to work from an AWS (or customer sites) at least 5+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.Key job responsibilities- Drive technical and soft skill training to focus and accelerate consultant development
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- Bachelor's degree in Computer Science, Math, or a related field
- Knowledge of compliance and security standards across the enterprise IT landscape
- Knowledge of infrastructure-as-a-service (IaaS) cloud computing transition challenges
- Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility
- Experience with enterprise architecture including virtualization technologies and distributed architecture
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Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.Key job responsibilities
As an experienced technology professional, you will be responsible for:
1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifactsA day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field.
- Experience in large-scale software development or application engineering with recent coding experience in two or more of the following languages: Java, JavaScript, C/C++, C#, Objective-C, Node.js, .NET, Python, PHP or Ruby.
- Experience as a technical specialist in Customer-facing roles.
- Ability to think about business, product, and technical challenges in an enterprise environment.
- French, English are required.
- Masters or PhD in Computer Science, Physics, Engineering or Math.
- Architecting, designing and developing applications on the AWS platform.
- Designing and building application using Container and serverless technologies.
- Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability.
- Exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC) (e.g. Terraform, CDK, CloudFormation).
- Continuous Integration (CI) tools (e.g. AWS Code Pipeline, Jenkins, Gitlab, Circle-CI).
- Experience working directly with customers, partners or third-party developers.Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
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- Have a strong understanding of large-scale computing solutions.
Key job responsibilities
Roles and Responsibilities
- Help hire, on-board and train new SAs via mentorship and builder programs.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing
- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications
- Knowledge of distributed systems design and implementation or equivalent
- Knowledge of large scale automation and workflow management or equivalent
- Knowledge of database design and implementation or equivalent
- Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers
- Experience architecting, migrating, transforming or modernizing customer requirements to the cloud
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About the RoleYou Will- Design and build scalable infrastructure to train, deploy and manage ML models- Develop and automate software for ML workflows- Optimize cost and performance of training and inference workloads- Contribute to ML infrastructure roadmap planningPerks
* Medical, Dental, Vision & Disability Insurance
* 401(k)
* Maternity & Parental Leave
* Flexible PTO
* Amazon Employee Discount
- 3+ years of professional software development experience
- Experience designing and building scalable and easy-to-use ML infrastructure systems
- Experience productionizing, scaling or extending ML models to solve real world use cases
- Experience collaborating with ML platform consumers
- Excellent coding skills in modern languages and frameworks
- Experience with AWS technologies such as ECS, Sagemaker, Redshift, Batch, DynamoDB, Lambda, SQS, and Step Functions
- Minimum of Bachelor’s degree in Computer Science or equivalent experience
- Knowledge of supervised ML algorithms
- Experience in building and managing data platforms
- Familiarity with Twitch and/or streaming on TwitchPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Key job responsibilities
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
• Solid experience in design/implementation/management of complex distributed IT applications and infrastructure or database architectures
• Awareness of cloud computing benefits, concepts and principles; software development tools and methodologies; applications based on artificial intelligence/machine learning
• Strong verbal and written communication skills with the ability to communicate effectively across internal and external organizations
• Demonstrated ability to address business stakeholders and/or executive level of decision-makers.
• Demonstrated ability to continuously adapt to new technologies and trends and learn new skills quickly
• Fluency in French and English
• Technical degree; Computer Science, Engineering or Math background highly desired, or equivalent work experience
• Experience architecting, migrating or transforming customer solutions to the cloud
• Experience impementing AI-based solutions
• Professional experience architecting/operating solutions built on AWS or another cloud platform
• Familiarity with common enterprise services (Directory Services, Information Assurance, etc.), products (i.e., Oracle, SAP), ...
Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
These jobs might be a good fit

Share
Key job responsibilities
1. Demonstrate flexibility to work within different queues, with increased complexity or specialization based on current business needs
2. Perform quality audits for BAP team and handle escalations
3. Provide support as and when required for overtime, deep dives, mentoring new batches, escalations and cross training
4. Ensure compliance with procedures and SLAs while achieving quality and performance metrics (Meet or exceed all Goals). Work on the Core queues and willing to switch between different functions as per business requirement.
5. Work on projects that design/improve tools or processes by testing and/or develops recommendations for management
6. Communicate effectively both in verbal and written form on all investigative matters8. Support new hires or focus group investigators in the team to help them meet require performance standards
- Master's degree, or PMP
These jobs might be a good fit