Incident Responder Customer Response Team jobs at Amazon in China, Shanghai

Key job responsibilities
• Lead incident response operations
• Become a technical resource that earns the trust of customer stakeholders before, during, and after a security event.
• Contribute individually and as part of a team that include Amazonians, partners, and customers to build and deploy threat detection and incident response capabilities.
• Lead key elements of designing, building, and deploying solutions to automate security operations and incident response on AWS.
• Develop high-quality content, such as automation tools, reference architectures, and white papers to help our customers secure their workloads.
• Innovate on behalf of customers by translating your thoughts into action oriented results.
• Mentor and invest in our team, partners and customers to raise the bar for our customers.
• On-call required.
Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Experience performing incident response activities
• 1+ year of experience building/operating on the AWS platform
• 2+ year of experience in technical IT security or related job role
• 1 years of threat detection or incident response experience
• Hands-on technical expertise in incident response technology, security, automation, implementation, integration, and/or deployment

• AWS Solutions Architect
• AWS Certified Security - Specialty Certification
• Hands-on technical expertise in building scripts, tools, or methodologies that enhance customers’ threat detection and incident response capabilities
• Experience in operating security solutions, such as WAF, IPS, Anti-DDoS, or SIEM
• Interest and/or experience in big data storage, processing, and analytic methodologies and techniques like relational databases, NoSQL, ETL, business intelligence, Hadoop, data science, or machine learning.
• Experience managing a security event, including managing customer expectations and delivering results.
• Knowledge of incident response workflows and processes.

• Expertise - Collaborate with AWS field sales, pre-sales, services teams, training and support teams to help partners and customers learn and use AWS services in Analytics area, especially in data warehouse and data lake technologies.• Solutions - Deliver one to many sessions to enable the internal/external teams, support key analytic engagement in GCR, develop reusable technical solutions/contents from AWS services, and harvest valuable assets as landing zones, and cooperate with global team to drive more customer obsession services on AWS.• Entablements - Engagements include short on-site projects proving the use of AWS services to support analytic solutions that often span across different services. Engagements may include migration of existing applications and development of new applications using AWS cloud services.• Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services. Extract best-practice knowledge, reference architectures, and patterns from these engagements for sharing with the Great China Region as well as worldwide AWS solution architect community
Key job responsibilities
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 4+ years of design, implementation, or consulting in applications and infrastructures experience
- 7+ years of IT development or implementation/consulting in the software or Internet industries experience
- Familiar with services and products related to data analysis, for example: Redshift, EMR, OpenSearch, Flink, Spark, Hbase, Kafka, Kinesis, Trino, Hudi, Iceberg, etc.
- Experience in deploying and maintaining big data projects.

Key job responsibilities
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree or equivalent
- 8+ years of experience in sales, business development, partnership management, or sourcing new business experience, ideally in cloud computing, software, or IT industries. Demonstrated ability to engage with enterprise customers and develop trusted relationships. Deep understanding of software procurement processes in China, including procurement best practices, legal and compliance considerations. Strong technical background with particular expertise in cloud-related technologies. Comfortable working independently and cross-functionally across sales, solution architecture, legal, finance, and product teams. Experience using data and metrics to determine and drive improvements.

Key job responsibilities
Amazon Web Services (AWS) is looking for an experienced Data and AI Specialist Solutions Architect, who will be the Expert for designing architectures that leverage AWS Data services including DocumentDB, Neptune, OpenSearch and other open-source data products. You will partner closely with the Data Services team, Business Development, and Sales to enable large-scale customer use cases and drive the adoption and revenue of AWS. You will work with the largest companies in the world to design flexible and cost-effective cloud-based Data and AI solutions. You will develop white papers, blogs, reference implementations, and presentations to enable customers and 3rd parties to fully leverage AWS Data and AI services. You will also help account SAs to understand how to integrate AWS Data and AI services into customer architectures.
The ideal candidate will have rich experience in Data and AI projects. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create world-class solutions built on AWS.
A day in the life
· ¬Be the recognized authority for Data subject matter expertise across AWS.· Provide definitive guidance for customers in choosing the right Data services and approaches in different AI scenarios.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years design and implementation experience with Database and Analytics projects.
- 2+ years design and implementation experience with AI projects.
- Technical degrees in computer science, software engineering; .
- Knowledge of the underlying infrastructure requirements such as Networking, Storage, and Hardware Optimization.

As a leader in the Data Center Capacity Delivery (DCCD) organization, you will research, develop, and ensure meticulous and timely delivery of our Data Centers. Principal Commissioning Engineers are hands-on, producing both detailed technical work and high-level program designs and process frameworks. They will aid in establishing testing methodologies, drive standardization, and increase quality across all AWS building sites.The successful candidate will have extensive experience in commissioning, program development and sustainment, and cross-functional collaboration. They must have a proven record of leading commissioning programs on large-scale critical infrastructure deployments, including Quality Control (QC), Startup, Functional Performance Testing (FPT), Integrated System Testing (IST), and cost- and schedule-mitigating measures. This position requires excellence in a fast-paced environment and the ability to manage concurrent responsibilities while supporting parallel initiatives.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
* Serve as the Subject Matter Expert (SME) for mechanical systems and the commissioning program for AWS leased/owned data centers
* Lead and support AWS pre-construction and construction management teams for new data center design and process improvement
* Lead and support AWS product teams and Principal Engineering for new data center design, new products, and product enhancements
* Lead and support reviews of design specifications, testing requirements, and test procedures and standards for adherence to commissioning specifications
* Lead and support workshops that drive alignment on key issues, construction practices, data center designs, and initiatives with the focus of increasing the effectiveness of construction and commissioning while enhancing customer experience and operational excellence
* Assist in Development and delivery of technical training programs for commissioning teams, to ensure consistency in procedures and knowledge transfer
* Conduct regular quality assurance audits of commissioning processes, documentation, and field execution to maintain high standards and identify areas for improvement
* Lead Correction of Errors (COE) investigations, root cause analysis (RCA), and implementation of preventive measures to enhance system reliability and operational efficiency
* Participate in technical interviews for commissioning team members and contractors, ensuring the selection of qualified personnel aligned with AWS standardsAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• Bachelor’s degree in Electrical/Mechanical Engineering or equivalent, or relevant discipline work experience
• 7+ years’ experience directly related to the commissioning/startup of data centers/critical infrastructure or large-scale, utility systems, mechanical and electrical plant and experience with large infrastructure project execution.
• Strong understanding of construction processes, mechanical and electrical systems, and commissioning methodologies.
• Knowledge of industry standards/best practices related to Commissioning.
• Strategic thinking and long-term vision for technical direction

• Ability to influence and lead without direct authority
• Works independently while earning trust, building strong rapport across a broader team
• Project and program management skills
• Clear and concise in verbal and written communications
• Cross-functional collaboration and stakeholder management
• Mentorship and development of junior engineers
• Business acumen and understanding of organizational goals

Key job responsibilities
• Close high impact partnerships driving revenue, product adoption and strategic outcomes for Amazon Ads
• Manage a portfolio of Amazon Ads partners, influencing their tech and GTM strategy
• Ability to represent Amazon to C-Suite leaders at partner companies
• Deep on technical business models and product integrations
• Work cross-functionally across product, tech, sales, legal and finance to drive initiatives and programs
• Drive innovation to address opportunities for enhanced partner growth at scale
• Own robust goals for revenue, product adoption and strategic actions
• Have an analytical approach to business development, leveraging data to drive decisions
Internal job description

- 3+ years of business development, partnership management, or sourcing new business experience
- Bachelor's degree or equivalent
- Experience using data and metrics to determine and drive improvements

- Experience in online advertising or high-tech products/services