Cluster Operations Leader Dco Manager jobs at Amazon in Chile, Santiago

Key job responsibilities- Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost
- Vendor management of Colo datacenter services providers to meet or exceed contracted performance SLA’s
- Safety, security, and availability incident response, incident management and incident resolution
- Continuous improvement of operational processes, procedures, methods and tools

Bachelor's or Master’s degree in engineering, computer science or a related field, or relevant industry experience
- 10+ years of relevant management experience in data center operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar.
- Demonstrated track record in delivering complex projects
- Proven ability to hire, develop and manage high-performing technical teams
- Prior ownership of the operation of a mission-critical team and/or product
- Ability to operate independently as a manager of a geographically distributed management team
- Excellent written and verbal communications skills
- Excellent analytical, quantitative, and presentation skills
- Fluency in Spanish and English

- Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma
- Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment.
- Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.

Beyond working on high-impact projects, you'll have abundant opportunities to connect with fellow Amazonians, fostering both personal and professional growth while expanding your professional network.
Key job responsibilities
- Work in an agile environment to deliver high-quality software.- Own and operate the systems that you build
- Contribute to planning, design, implementation, testing, operations, and process improvement
- Get firsthand experience engineering on AWS services such as Lambda, S3, DynamoDB and othersA day in the life
- You attend Daily Standup to provide status updates
- Get firsthand experience engineering client apps as well as AWS services such as Lambda, S3, DynamoDB and others

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Key job responsibilities- Effectively and efficiently manage the operations budget and expenditures.- Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
- Utilize root cause analysis and troubleshooting/problem solving skills
- Respond to out-of-hours emergency calls.- May assist in the build out of new facilities and assist in projects to increase current facility efficiency
- Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasksPhysical Requirements:- Participate in group lifts for 40+ pounds
- Maintain balance and perform construction tasks while on a ladder
- Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
- Work in an environment requiring provided ear protectionA day in the lifeYou’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- High school or equivalent diploma
- 4+ years of experience in a management position with 5 or more direct reports
- 5+ years of relevant work experience in a data center or other mission critical environment with knowledge in UPS, Generators, HVAC, Evaporators and other critical infrastructure OR 7+ years of Technical (Military/Trade School) training and/or experience

- Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline)
- 5+ years of experience in a management position with 5 or more direct reports
- 7+ years of experience working in a data center or other mission critical environment with an emphasis on building and equipment operation
- An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAHU units
- Strong verbal and written communication skills, technical writing or business justifications (white paper experience)

The Infrastructure Operations organization is looking for an extraordinary individual with proven and tested leadership and management skills as a leader in our facilities operations organization in Queretaro as a Data Center Engineering Operations (DCEO) Cluster Manager.A DCEO Cluster Manager is one of our most senior management roles in the data center environment. In this role you will be responsible for leading a large organization, managing Area Managers and/or Facility Managers who own data center facility infrastructure.The ideal candidate for this role will have an understanding data center IT infrastructure, data center facilities infrastructure and understand how the two coexist. If this understanding is contextual you will be served well by your experience.Responsibilities· Hiring, managing, and developing the operations management team including compute operations managers, engineering operations managers, logistics operations managers, and security operations managers.· Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency.· Planning and executing the Infrastructure Operations component of new AWS data center build outs, new colo build-outs, AWS data center expansions, and colo expansions, including server hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks.· Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacenters to include preventive maintenance, corrective maintenance, and change management.· Vendor management of colocation data center services providers to meet or exceed contracted performance SLA’s.· Safety, security, and availability incident response, incident management, and incident resolution.· Continuous improvement of operational processes, procedures, methods, and tools.

Bachelor's degree in engineering, computer science, or a related field or equivalent experience.
5+ years of experience operating as a manager of managers.
10+ years of experience managing data center operations, facility engineering operations, critical environment facilities, datacenter build-outs and scaling, or similar critical environment.
7+ years of experience with data center mechanical, electrical, and controls systems.

Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.Knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices.Hardware install, troubleshooting and repair, security system install, troubleshooting and repair, and related Operations tasks.Safety and availability incident response, incident management, and incident resolution.

Key job responsibilities
- Maintain an in-depth knowledge and understanding of existing and developing cloud technologies- Possess direct hands on experience in change and organizational management related to cloud migrations
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSWork/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Formal leadership experience on previous roles for large IT organizations- Experience leading complex, large-scale, IT or technical or engineering programs and projects- Written and verbal communication skills in Spanish and English, including a demonstrated ability to influence C-Suite/VP leaders

As Physical Security Manager, you will lead and optimize security operations across facilities within our regional campus, driving comprehensive security strategies through systematic facility audits, real-time monitoring, and vulnerability assessments. You will direct all security operations, from guard force management and patrol optimization to overseeing infrastructure projects, while spearheading modernization initiatives through advanced analytics, surveillance systems, and integrated access control technologies. Critical to your success will be developing and implementing comprehensive security programs, including awareness training, detailed policies, and emergency response protocols, fostering a strong security culture throughout the organization. In this strategic role, you will partner with executive leadership, delivering data-driven analyses, security recommendations, and professional presentations to support informed decision-making and security investments that strengthen our overall security posture.
Key job responsibilities
Strategic Security Leadership
• Lead comprehensive facility vulnerability assessments and security audits
• Develop and implement strategic security plans aligned with organizational objectives
• Transform security strategies into actionable tactical plans
• Establish and track key performance indicators for security operations
Operations Management
• Direct security personnel and contractor operations
• Manage security vendor relationships and service level agreements
• Oversee security system installations, upgrades, and maintenance programs
• Coordinate security construction projects from planning through completionSecurity Systems & Technology
• Evaluate and implement advanced security technologies and integrated solutions
• Optimize electronic security systems, including access control and surveillance
• Drive continuous improvement in alarm management and false alarm reduction
• Analyze security metrics and data to enhance operational effectivenessProgram Development & Training
• Design and implement security awareness and training programs
• Develop and maintain security policies, procedures, and emergency protocols
• Lead security incident investigations and corrective action implementation
• Create and deliver security education programs for facility occupantsStakeholder Management
• Provide regular security performance reports to executive leadership
• Present strategic recommendations for security enhancements
• Manage cross-functional relationships to ensure security program success
• Drive security compliance through effective communication and engagement

• Bilingual (Spanish and English). Must have the ability to read, write and speak fluently
• 4+ years experience with security operations and/or law enforcement
• 2+ years experience with security vendors and contractors
• 3+ years experience managing contract security and physical security operation programs, such as Access Control/Intrusion Detection and CCTV Surveillance systems.
• Ability to travel between facilities within the region
• Security chief accredited according to OS-10 requirements
• Management certification.

• CPP, PSP or APP International security certification
• 2+ years experience in security related documentation/reporting
• 2+ years experience in with LENEL or C-cure systems
• 2+ years experience with trouble ticket systems for access requests
•2+ years experience with investigations including accidents, thefts, disturbances, discrepancies
•2+ years experience in program or project management
•Familiarity with security program automation and implementation

Our innovative systems include high efficient and large scale platform built on Amazon's cloud computing infrastructure. For this position you will have a strong background in OO design with C++/Java. Experience working with WebServices, XML, Apache services is desired. Linux system development experience is a plus. Equally important to these specific skills is the ability to multi-task, quickly adapt to new development environments and changing business requirements, learn new systems, create reliable/maintainable code, and find creative and scalable solutions to difficult problems.You understand that not all solutions come easily and don’t shy away from hard work to reach your goals.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent