Services Support Specialist Global Service Desk Gsd jobs at Amazon in Canada

ABOUT THIS ROLE
As a Security Engineer at Audible you will advocate for information security throughout all our software development and business processes. You will work with other Security Engineers, Application Developers, System Engineers, and Business Stakeholders to protect our customers and Audible’s business.
As a Senior Security Engineer, you will...
- Contribute to designing, implementing, and executing security review and test methodologies for recurring testing of critical production services- Conduct design review, threat modeling, security review, and penetration testing on production systems
- Scope and perform penetration testing and vulnerability research on complex proprietary software and hardware- Prepare and present detailed, written technical information for internal and external audiences
- Participate in third party security risk assessments and due diligence (including helping to secure third-party integrations and partnerships)
ABOUT AUDIBLE

- 3+ years of programming in Python, Ruby, Go, Swift, Java, .Net, C++ or similar object oriented language experience
- Bachelor's degree in computer science or equivalent
- Bachelor's degree in a STEM field (Science, Technology, Engineering, Mathematics), or experience in IT Security
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Knowledge of industry-based security vulnerabilities and remediation techniques
- Experience in scripting, programming, and security code reviewing in a common programming language (non-internship)
- Experience in troubleshooting systems issues, analyzing logs, or automating basic tasks using command line tools (non-internship experience)

- 2+ years of any combination of the following: threat modeling experience, secure coding, identity management and authentication, software development, cryptography, system administration and network security experience
- Knowledge of command line tools to troubleshoot protocols, analyze log outputs, or automate basic tasks
- Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP
- Knowledge of networking protocols, to include HTTP(S), DNS, and TCP/IP
- Experience with AWS products and services
- Experience with programming languages such as Python, Java, C++
- Experience in scripting, programming, or security code reviewing in a common language, such as Python, Java, or C++
- Experience performing security activities across one or more phases of the software development lifecycle (SDLC), such as security design review, threat modeling, secure code review, and security testing

Key job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance

- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Job summaryThe Role:
As a Sr. DSP and Wireless Systems Engineer working in the Digital RF Systems team, you will be responsible for DSP architecture definition, design and simulation of DSP blocks in wireless communication SOCs that are used in Kuiper phased array systems. You will be implementing end-to-end system models including fixed point DSP blocks, RF impairments of the radio, phased array antenna and satellite channel. You will be involved in novel techniques to estimate and correct RF impairments that will be implemented in HW and FW. Based on the system level constraints such as low power and cost, you will develop optimized solutions to support high throughput for our customers.As a Sr. DSP Engineer, you will engage with an experienced cross-disciplinary staff to conceive and design innovative product solutions. You will work closely with internal inter-disciplinary teams such as ASIC/RFIC designers, FW/SW engineers, design verification engineers. You will drive key aspects of the silicon design as well as the entire RF line-up. You will support validation of the silicon in the lab and optimize RF performance via algorithms.In this role you will:
· Design and model DSP algorithms such as beamforming, MIMO, DPD, CFR, digital cancellation schemes and RF impairment compensation
· Model RF transceivers impairments and develop RF impairment compensation algorithms. Develop and optimize HW/SW calibration algorithms for RF SOC and phased array systems
. Architect HW and FW partitioning of calibration algorithms
. Develop detailed test plans and test procedures for pre-silicon, help with design verification as well as post silicon validation, integration and characterization of RF Wireless SOC performance
Export Control Requirement:

· 7+ years of relevant experience in wireless DSP/RF systems engineering (LTE, 5G-NR, WiFi 802.11, BLE)
. In depth knowledge of DSP design for low power consumption ASIC
. Experience with MATLAB, Python and/or C/C++ for fixed point DSP algorithm development, modeling and simulation
. Solid understanding of OFDM, AGC, beamforming algorithms, MIMO, channel estimation, equalization techniques
. Solid understanding of RF blocks and components
. Experience in RF impairment estimation and compensation techniques
. Working knowledge of FW implementation of various DSP algorithms
. Experience in using lab equipment, bring-up and validation of chip
· MSEE/PhD is highly preferred with emphasis on digital signal processing and wireless communication systems

. Strong background in Communication Theory (signal estimation and detection, AGC, channel estimation), OFDM, MIMO, Digital/Wireless Communication Systems and engineering
. Extensive experience in designing low power/area digital signal processing blocks for Wireless RF SOCs
. Excellent understanding of RF architectures and blocks used in the Wireless SOCs
· MATLAB, Python, C++ experience with emphasis on fixed point modeling of DSP blocks, RF impairment modeling, RF calibration algorithm development, system performance simulations (EVM, ACRL, OOB emissions)
. Experience with bit-accurate modeling to match RTL implementations, emulations, FW development
. Familiarity with phased array systems and phased array performance optimization techniques
. Experience in silicon bring-up in the lab and using lab equipment such as vector spectrum analyzer, signal generators, high speed scopes and logic analyzers

Key job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance

- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

As a Software Development Engineer (SDE) intern, you'll take everything you've learned in the classroom and apply it to projects that impact millions of customers worldwide. Instead of theoretical assignments, you'll build real features that customers use every day. You'll work alongside experienced engineers who are invested in your success, sharing their knowledge and helping you grow. The code you write won't be graded and forgotten - it will run in production, serving real customers across the globe. This is your chance to learn how to scale applications beyond anything you've tackled in your coursework.
Key job responsibilities
• Collaborate and communicate effectively with experienced cross-disciplinary Amazonians to design, build, and operate innovative products and services that delight our customers, while participating in technical discussions to drive solutions forward.
• Design and develop scalable solutions using cloud-native architectures and microservices in a large distributed computing environment.
• Participate in code reviews and contribute to technical documentation.
• Build and maintain resilient distributed systems that are scalable, fault-tolerant, and cost-effective.
• Leverage and contribute to the development of GenAI and AI-powered tools to enhance development productivity while staying current with emerging technologies.
• Write clean, maintainable code following best practices and design patterns.
• Work in an agile environment practicing CI/CD principles while participating in operational responsibilities including on-call duties.
• Demonstrate operational excellence through monitoring, troubleshooting, and resolving production issues.
A day in the life
As an intern, you will be matched to a manager and a mentor and will have the opportunity to influence the evolution of Amazon technology and lead critical projects early in your career.

- Are 18 years of age or older
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- Experience with AI/ML technologies
- Are enrolled in a Bachelor's degree or above in Computer Science, Computer Engineering, Data Science, Electrical Engineering, or related STEM fields, with an expected graduation date after October 2026

- Experience communicating technical concepts and processes using clear, simple language and visuals
- Experience in GenAI and Agent service development using LLM/VLM.
- Previous technical internship(s) or demonstrated project experience
- Strong problem-solving and analytical skills
- Demonstrated ability to learn and adapt to new technologies quickly
- Basic understanding of software development lifecycle (SDLC)

Key job responsibilities
- Use modern technologies to solve complex problems at scale
- Deliver solutions that scale in volume and handle the complexity of diverse workflows and country specific rules/regulations.
- Be a technical innovator that is not afraid to challenge the norms and innovate.
- Work with multiple cross functional teams to gather requirements, design, develop, deploy, and operate it across solution pipelines.- Design and develop code, build CI/CD pipelines, test automation, and dashboards for monitoring health of systems and data pipelines.- Lead engineering excellence initiatives for the orgA day in the life

- 2+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

As a Software Development Manager, you will be joining the team that builds Journal Control Plane services and automations at scale. You will be leading a team of software developers solving novel technical challenges, working with tenured Principal Engineers and Senior Software Engineers on a daily basis.
Your responsibilities include:* Own the delivery of software development projects end-to-end.* Work with the engineers in your team to invent, design, and develop highly available and scalable distributed systems and database technologies.
* Work with your team, your peers, senior management, and senior engineers to implement best practices in software development and operational processes.
* Develop and grow the members of your team, as well as mentoring others.
* Keep up to date with new technologies used in the field and by our customers, to stay current in our rapidly changing environment.Inclusive Team CultureWork/Life BalanceThis position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.
Mentorship & Career Growth

- 3+ years of engineering team management experience
- 7+ years of working directly within engineering teams experience
- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers