System Development Engineer - Incident Management Services jobs at Amazon in Australia, Sydney

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Role location: Sydney, NSW
- Application dates: 13 Oct 2025 - 11 Nov 2025
- Full-time, permanent role
- Participate in a 24/7 rotating shift pattern
- Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.
- Installation of new rack capacity and provisioning of power/cooling
- On-site management of contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation
- Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance. Manage the facility’s assets
- Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues- Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build out of new data center facilities.A day in the life
At today's large-scale data centers, you will be involved in:- Work schedule changes depending on specific site needs. Shifts are 12-hours and will rotate on a predefined schedule- Assist in troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLA)- Perform rack installs, rack decommissioning, and facility management- Provide operational readings and key performance indicators to make sure uptime is maintained- On-site management of contractors, subcontractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation- Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life BalanceMentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience in operations and on-call support for data center facilities, mission critical plants, or production facilities
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience in electrical or mechanical engineering

- Experience in a data center or other critical environment
- Experience in vendor management
- Experience developing MOPs and SWMS for planned works

In this role, you will take end-to-end ownership of the AWS MSP programs and development activities, working cross-functionally with partner management, sales, solutions architects, and global teams.Key job responsibilities
- Drive end-to-end ownership of global AWS MSP programs, including design, implementation, and performance tracking of partner initiatives.
- Lead partner development activities including identification, evaluation, onboarding, and enablement of MSP partners aligned with AWS growth strategies.
- Manage program operations including reporting, project implementation, and resolution of partner challenges.
- Build and maintain strong relationships with MSP partners and key stakeholders, ensuring high levels of engagement and satisfaction.
- Monitor industry trends and competitive landscape to provide strategic insights and improve market positioning.
- Design and deliver partner enablement programs while continuously experimenting with new approaches to enhance partner engagement.A day in the life
As an MSP Business Development Manager, you drive partner performance and address escalations across APJ. You engage with MSP partners to discuss service portfolios and growth roadmaps, while collaborating with solution architects to design managed service solutions. The role involves leading partner enablement sessions, analyzing program data, and identifying joint sales opportunities. You'll create innovative approaches to enhance partner engagement while participating in strategic planning with regional leadership. Success requires balancing strategic initiatives with tactical execution, maintaining strong stakeholder relationships, and ensuring operational excellence across the APJ region.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree
- 10+ years of experience in technology sales, partner management, or business development
- Proven track record in managing partners and/or GTM/sales background in Tech industry
- Experience working in APJ markets
- Strong understanding of cloud computing technologies and services

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. They are expected to be a singular focal point for all facility operations within a given data center and to support AWS.Key job responsibilities
• Management and leadership of DCEO Engineering Team
• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the critical facility operations and maintenance
• Responsible for the on-site management of shift technicians, senior shift technicians, sub-contractors and vendors
• Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc
• Data Center capacity planning and reporting
• May assist in the design and build out of new facilities
• Work with IT managers and other business leaders to coordinate projects, manage capacity, and optimize plant safety, performance, reliability and efficiency
• Deliver quality service and ensure all customer demands are met
• Responsible for asset and inventory management
• Respond to out of hours emergency calls – second level escalation point for Data Center acilities related issues / failures

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
- Experience in vendor management
- Experience in a data center or other critical environment
- Experience in data center engineering or operations
- Experience with Microsoft Office including Outlook, Word, and Excel

- Experience in construction or project management

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.In this role, you will drive mechanical engineering services design, construction, and implementation of enterprise data centres that meet global quality and performance standards. Working directly with Design Engineering Stakeholders, Construction, Operations, and Commissioning teams within the APAC region.Key job responsibilities- Evaluate cooling systems using in-depth CFD knowledge to make data-driven decisions aligned with our guidelines
- Drive successful project delivery while maintaining the highest performance standards
- Utilize innovation to reduce PUE, water consumption, and CAPEX while increasing efficiency
- Develop mechanical documentation including but not limited to narratives, drawings, specifications, etc.
- Drive process improvements across the organization.
- Perform building energy use calculations for determining capacity and type of cooling system required
- Perform CFD models on innovative and next generation designs
- Provide reports to senior leadership on the results of those models
- Perform water efficiency use calculations to determine quantity of water needed on site
- Develop special projects and assist senior engineers with detailed calculations for special projects
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5 years experience with Sigma Six or HELYX CFD modeling software
- Bachelor’s degree or higher in mechanical engineering
- Thorough understanding and use of principals, theories and concepts in mechanical engineering
- 8 years experience in designing HVAC systems

- Engineer in training or Chartered Engineer
- Understanding of building controls documentation
- Programming skills in Python and AI tools
- Deep understanding of data center mechanical systems and cooling control schemes.
- Knowledge of industry standards such as ASHRAE, NFPA, AIRAH, etc.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.At AWS, we're revolutionizing the design of critical communications pathways, spaces, and cabling within our data centers. We're looking for innovative people who can continue raising the bar for our ICT design, accelerating our time to market, and who have a desire for professional growth and continuous learning.Key job responsibilities
In this role, you’ll work with engineers and managers company-wide to develop solutions for the physical layer. Your responsibilities will include developing pathway, space, and cabling designs, along with specifications for construction and permitting. Additionally, you’ll engage with industry suppliers and manufacturers to define product requirements and explore emerging technologies.- Ensure timely delivery of scalable fiber optic & copper plant designs and specifications.
- Review and approve of ICT pathway, cabling and equipment submittals.
- Identify and respond to risks and high-priority issues rapidly and effectively.
- Support new technology and design activities that improve infrastructure quality, reduce cost and installation time.
- Travel 20+% to review projects and coordinate with onsite personnel and contractors at AWS' Data Centers.
- Have fun and offer creative, out of the box solutions.About the team
As an ICT Design Engineer, you will be part of a global engineering team, comprised of highly effective Architects, Structural, Civil, Mechanical, Electrical, Security, and Control Engineers.About AWSDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5+ years Information and Communications Technology (ICT) design experience in Mission Critical Environments
- 5+years of developing design documentation (plans, specifications, etc.) for construction and/or permitting.
- 5+ years of working experience with fiber optic components, cabling, and interconnect products, technologies, and standards
- Ability to prioritize & consistently deliver results in complex, fast-paced environment
- Possess excellent communication skills, attention to detail, and maintain high quality standards

- BICSI RCDD Certification or internationally recognized equivalent (e.g. CDCDP, DCDC, etc.)
- Professional Engineering (PE) Electrical License
- Experience in AutoCAD or other Computer Aided Design Tools
- Ability and willingness to think outside of the box to find creative and innovative solutions to reduce costs while maintaining or improving quality, reliability, or maintainability
- Experience in communicating with users, other technical teams, and senior management to collect requirements, describe features, technical designs, and strategy

This role requires an engineer with experience in automation, engineering, planning and analysis of the Material Handling Equipment in Delivery Stations.This role will be based in either Sydney or Melbourne. The position requires regular domestic and international travel (approximately 25% of work time).
Key job responsibilities
- Lead Material Handling Equipment automation projects
- Update equipment specifications based on various factors; labor, cost, safety, performance, etc. working with Process Engineering and Operations partners- Monitor performance of the installed equipment in Australia by measuring success criteria for meeting metrics for safety, productivity and quality
- Support lessons learnt program for to understand improvements needed for specifications iterations

- Bachelor's degree
- 4+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
- Experience working with Material handling equipment (MHE)
- Knowledge of AutoCAD, VBA, and SQL at the intermediate level

- Knowledge of automated material handling systems, packaging technologies and storage solutions
- Experience working with and managing third party vendors

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Our Data Center Design Engineering team is seeking an exceptional Mechanical Design Engineering Manager to drive transformative mechanical design solutions across the Asia-Pacific region. You'll be at the forefront of developing next-generation data center technologies, shaping critical infrastructure that powers global cloud computing.Key job responsibilities
- Manage and approve mechanical equipment innovations and design submissions
- Establish robust processes for internal design development and third-party vendor management
- Oversee procurement and technical specifications for mechanical Owner Furnished Contractor Installed (OFCI) equipment
A day in the lifeDiverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.