Customer Support Officer jobs at Aligntech in Malaysia

At aligntech in Malaysia, customer support officers play an essential role in the tech industry. As a customer support officer, you will be the face of the company for our customer queries. Your primary role is to foster positive relationships between customers and aligntech. You will be responsible for responding to queries, managing customer issues, and escalating customer complaints. You must have excellent communication skills, both written and verbal, and the ability to work to tight deadlines. Understanding customer pain points and IT terminology are key to this role. You should also be comfortable using various customer service and communication platforms. Your responsibilities may include listening to customer feedback and understanding their needs. Based on this, you should be able to make actionable recommendations and follow up on customer inquiries to ensure a successful resolution. You may also help customers install and use our products and services. By being a customer support officer at aligntech, you will gain a wealth of knowledge about customer service and the tech industry. Becoming a part of our team will provide the opportunity to collaborate with experienced professionals to expand your skills and knowledge. At aligntech, customer support officers are essential to our success. If you're up for the challenge and meet the qualifications, consider applying for this role. Check Expoint, the job searching platform made solely for the tech industry for more information about this customer support role at aligntech in Malaysia.