Cloud Support Engineer jobs at Akamai in Japan, Yokohama

As a Major Account Executive you will be a regional expert in acquisition sales. You will be managing existing accounts as well as on-boarding new clients. Success will be clearly defined and there will be room for creativity to achieve your targets.

As a Major Account Executive, you will be responsible for:

• Fostering long-term, trusted relationships by understanding customer needs and being an advocate for Akamai
• Maintaining sales pipeline, accurate monthly and quarterly forecast to increase visibility of prospects
• Meeting bookings and revenue growth quota within the set of assigned accounts to meet and exceed forecasts
• Generating demand for additional products and services within your assigned accounts to grow existing revenue
• Working with integrated cross-functional teams to ensure customer's requirements are successfully delivered
• Having a ability to build executive level relationships with high-level customer CXOs

Do what you love

To be successful in this role you will:

• Have experience in large enterprise accounts and sales, high-touch sales and cross selling products
• Demonstrate experience of account management with short term and long term planning
• Demonstrate a good understanding of technology and the Internet, including hosting, networking a strategic landscape
• Be able to work in a collaborative, results oriented environment
• Be a self-starter, excited about working in an entrepreneurial, fast paced environment
• Have a ability to build executive level relationships with high-level customers CXO
• Have good written and verbal communication skills in Japanese
• Show an understanding of our customers businesses, pain points and how we can propose solutions

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

This role bridges technology and business, combining deep technical expertise with strategic thinking to create real-world value for our clients. You will be part of a global team of experts that have been over achieving their objectives in the last few years.

Partner with the best

As a Solutions Engineer Senior, you will be responsible for:

• Owning the technical sales lifecycle, including discovery, solution design, and delivery of compelling product demonstrations.
• Translating complex technical concepts into practical, impactful use cases for diverse audiences, from technical engineers to C-level executives
• Serving as the go-to expert on API security for customers, internal teams, and partners
• Educating sales teams and other stakeholders on API security trends, threats, and best practices
• Acting as the technical point of contact for customers during their pre-sales journey, ensuring their success and satisfaction
• Gathering customer requirements and work closely with product and engineering teams to align solutions to customer needs
• Presenting Akamai's API security vision and best practices at industry conferences, webinars, and customer workshops
• Partnering with sales, product management, and engineering teams to drive alignment and continuously improve the customer experience

Do what you love

To be successful in this role you will:

• Have excellent knowledge of APIs, API gateways, web application firewalls (WAF), and API security practices
• Have 5+ years in a technical pre-sales, solution architecture, or related role in cybersecurity or API-related fields
• Display proficiency in internet technologies, including TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, and RESTful APIs
• Possess hands-on experience with scripting languages such as Python, JavaScript, or Bash
• Display familiarity with cloud infrastructure (AWS, Azure, GCP) and cloud-native architectures
• Have experience deploying and managing Kubernetes clusters and containerized applications
• Demonstrate fluency in Japanese and English; Additional languages are a plus
• Possess exceptional presentation skills with the ability to explain complex concepts clearly to both technical and non-technical audiences

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Shape the future of the internet

As a Compute Technical Account Manager (TAM) you are a trusted advisor for our enterprise clients. You will ensure the successful deployment, operation, and optimization.This role requires expertise in Compute technologies, proactive approach and communication with clients. You will bridge the gap between professional services, support, engineering, and customersdriving adoption, resolving technical challenges, and ensuring client satisfaction.

As a Technical Account Manager, you will be responsible for:

• Building trusted relationships as the primary technical contact for Akamai Compute solutions - Customer Relationship Management
• Guiding design, implementation, and optimization of Akamai Compute infrastructure - Technical Expertise & Advisory
• Advocating for support, monitor environments, resolve issues, and optimize performance - Proactive Support & Issue Resolution
• Developing technical strategies leveraging Akamai Connected Cloud and Linode services - Strategic Planning and Consulting
• Conducting workshops, technical demos, and best practice training - Training & Enablement
• Representing customer needs and provide feedback to enhance Akamai Compute products - Advocacy & Feedback Loop

Do what you love

To be successful in this role you will:

• Have experience in technical account management, systems engineering, or a related role.
• Demonstrate excellent knowledge and experience with a wide variety of cloud providers, technologies and solutions
• Able to problem-solve with a customer-first mindset.
• Have communication and interpersonal skills, capable of simplifying complex technical topics for various audiences.
• Able to communicate in Japanese & English.
• Have supported enterprise customers or working in a customer-facing technical role.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

As a Cloud Support Engineer, you will solve complex technical issues for our customers applying best practice solutions. Through proactively reviewing and mitigating risk, you will minimize any potential service disruptions for some of the top internet companies in Japan

As a Cloud Support Engineer, you will be responsible for:

• Collaborating with customers and internal cross-functional teams to identify, diagnose, resolve and report on technical issues
• Contributing to the strategic direction of the global support team to develop and implement best practices
• Partnering with internal Sales, Services, Engineering and Support teams to ensure customer success on the Akamai platform
• Working independently with the customers manage customer incidents and escalations to closure
• Communicating with customers in Japanese and internal communication in English (Written and Spoken)

Do what you love

To be successful in this role you will:

• Have experience with working on web application issues (HTML, javascript, JSP)
• Be well versed in internet protocols such as HTTP(S), TCP/IP, DNS, SSL, network routing and troubleshooting
• Be experienced in providing technical solutions and support to customers
• Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
• Demonstrate a good aptitude for building trusted relationships with customers and providing guidance to wider team members
• Show passion for self improvement and education
• Have fluency to communicate with customers and internal in fluent Japanese and English

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

As a Technical Support Engineer, you will be responsible for:

• Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers.
• Learning and gaining in-depth experience in Micro-segmentation and zero trust network security.
• Build and maintain strong relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues.
• Owning the problem resolution and collaborating with internal teams.
• Analyzing technical issues and proposing solutions to prevent issues.
• Working closely with Engineering teams on customer issues.

Do what you love

To be successful in this role you will:

• Have extensive experience of providing technical solutions and support for enterprise customers.
• Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
• Have knowledge of the following technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8S, Databases (Elasticsearch, MongoDB, PostGreSQL)
• Have high availability and ability to cultivate a mindset focused on responsiveness.
• Have excellent communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
• Strong interpersonal skills with a customer-focused attitude and the ability to build and maintain professional relationships.
• Possess native Japanese competency with business level English, both spoken and written

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.