Cloud Support Engineer - jobs at Akamai in India

Expoint is proud to present the Cloud Support Engineer role in the tech industry in Akamai India. As a Cloud Support Engineer, you will be responsible for providing excellence in technical support to customers utilizing Akamai’s cloud-based products. You will be responsible for troubleshooting customer’s technical issues, managing customer accounts, and implementing customer support design strategies in a timely and efficient manner. For this role, you must have strong technical knowledge and the ability to effectively support customers. The ideal candidate should have a Bachelor's degree in an IT related field and have experience in the IT and technology industry. You must have strong customer service experience, excellent communication skills, and the ability to work collaboratively with customers to resolve issues. In addition to providing technical support, you will be responsible for developing strategies to improve customer satisfaction and manage customer accounts. You will also provide customer training materials and participate in customer education sessions as appropriate. You must also stay up to date on new technologies, products and service offering, and provide technical advice to customers. At Akamai India, you will join a highly experienced team of professionals who are passionate about solving customer problems. As a valuable member of the team, you will make an active contribution to the organization’s success. This is an excellent opportunity for a Cloud Support Engineer who is looking to join a dynamic and innovative company. If this sounds like the right opportunity for you, apply today!