Cloud Support Engineer jobs at Akamai in India, Dehradun

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As a Data Engineer Senior II, you will be responsible for:

• Collaborating with stakeholders to understand processes and developing AI solutions delivering measurable value.
• Designing, building, and implementing scalable AI solutions using Python, LLMs, and Vector Databases for businesses.
• Developing Python backend systems, APIs, and data pipelines to integrate AI solutions into business infrastructure.
• Refining AI solutions based on performance, feedback, business needs; staying updated on AI advancements.
• Collaborating with PMs, data engineers, analysts, and stakeholders to ensure aligned and impactful solution delivery.

Do what you love

To be successful in this role you will:

• Demonstrate 8 years extensive experience designing, building, and deploying scalable backend or AI/ML systems, enterprise-grade.
• Utilise Python for scalable backend or ML applications using libraries like Pandas, FastAPI, Flask.
• Utilise LLMs integration expertise, including prompt engineering and API utilisation with platforms like OpenAI, LLaMA.
• Have experience with Vector Databases (e.g., Pinecone, Weaviate, Azure AI Search) for RAG, semantic search, etc.
• Demonstrate analytical, problem-solving, communication, and collaboration abilities effectively.
• Demonstrate experience with Azure services (compute, storage, AI/ML) as a valuable asset.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

As a Security Architect II, you will be responsible for:

• Owning the technical aspects of integration (configuration, debugging, documentation, testing, go-live) of our Security Solutions
• Analyzing customer traffic as well as systems and customizing Akamai security solutions to answer customers' security issues
• Collaborating with a cross-functional project team to scope, set timelines, create technical solutions, and support the implementation
• Participating in ongoing training initiatives to up-skill yourself and to train others

Do what you love

To be successful in this role you will:

• Have experience in web security projects or in supporting security including understanding of modern web attacks
• Demonstrate good understanding of HTTP and HTTPS.
• Have experience using Linux, scripting and log analysis
• Have experience providing technical solutions and support to an enterprise Business-to-Business [B2B] customers
• Show proactivity and work with a sense of urgency with a constant desire to learn
• Possess great communication skills including ability to explain complex technical content in English

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavours

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

As a Cloud Support Engineer, you will be responsible for:

• Offering effective solutions through tickets, emails, calls, and chat, resolving customer queries promptly and professionally.
• Working independently to manage incidents and escalations to closure
• Partnering with Sales, Services, Engineering, and Support teams to drive customer success on the Akamai platform.
• Managing customer support of special high-profile events, such as the Olympics. World cup and other global events

Do what you love

To be successful in this role you will:

• Have 1-3 years of experience and a bachelor's degree in computer science, Engineering, MIS
• Demonstrate understanding of fundamental computing concepts: Linux, Virtualization and Cloud Computing technologies like Containers, Kubernetes, VPCs, Storage
• Demonstrate understanding of networks, DNS, Routing, Load balancing, Firewalls, and key protocols like HTTP, SSL/TLS and TCP/IP.
• Have Knowledge on Web Applications.
• Be experienced in providing technical solutions and support to customers
• Demonstrate ability to communicate professionally with customers and collaborate with internal stakeholders
• Demonstrate aptitude for building trusted relationships with customers and team members

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.

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As a Cloud Support Engineer Associate, you will be responsible for:

• Working as a trusted support partner to resolve customer questions and issues.
• Providing technical/team leadership and direction to AkaTec organization
• Owning the problem resolution and collaborating with internal teams
• Leading investigations across Akamai's Distributed Network for optimized performance and delivery for customers
• Analyzing existing technical issues across Akamai's Distributed Networks and proposing solutions to prevent issues recurring.

Do what you love

To be successful in this role you will:

• Have 6 months -2 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields.
• Have experience providing technical solutions & support to B2B customers
• Be well versed in how the internet works, it's underlying protocols with understanding of DNS, HTTP/S,
  TCP.
• Have basic knowledge of Linux and/or Unix
• Be able to prioritize workload and communicate technical issues to stakeholders of varying technical
  ability.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

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As a Senior II SRE, you will specialize in creating solutions that improve automation and efficiencies across all internal teams. You will drive automation, operational excellence, and support our customer facing applications and infrastructure. This will require creative thinking combined with deep domain expertise in the areas of Linux systems administration, configuration management, performance tuning, and hardware engineering.

As a Senior II Site Reliability Engineer, you will be responsible for:

• Providing support and mentorship for other Linux engineers within the department
• Defining requirements as part of the product lifecycle to influence the new designs and standards
• Providing support, leadership and motivation for project teams
• Collaborating with our support, operations and engineering teams to investigate and troubleshoot complex problems
• Improving our system monitoring and analysis platform to speed error detection and remediation, enhancing performance and reliability

Do what you love

To be successful in this role you will:

• Demonstrate at least LFCS certificate level of knowledge . Certificate is not required, but knowledge is mandatory
• Have relevant experience and a Bachelor's diploma in Engineering , Computer Science or its equivalent
• Possess expert level experience in a SRE, DevOps, Development, or SysAdmin role working with large scale distributed systems
• Possess deep knowledge of Linux Kernel, performance tuning, hardening services; knowledge about QEMU will be great
• Possess at least one programming language (Python/Golang) and configuration management with Terraform/SaltStack
• Have experience with architecting software, and infrastructure at scale
• Be able to work in alignment with strategic business initiatives and coordinate the work of other engineers
• Possess informed opinions on technology and software design to bring to the table

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

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As a Senior Software Engineer, you'll help to build Akamai's Zero Trust platform into a worldwide leader. You'll be crucial to the development of best-in-class security features. Leveraging networking and multi-cloud skills, you'll make a global impact on Enterprises, applications, users and their workloads.

As a Senior Software Engineer, you will be responsible for:

• Taking full ownership of technical strategy, system architecture, and product innovation, driving proof-of-concepts and high-impact solutions
• Collaborating with engineering teams in an Agile environment, leading code & design reviews
• Leading the development of a robust monitoring dashboard for Kubernetes clusters and cloud security vulnerabilities
• Working closely with development teams to enhance new releases, optimize performance, and improve deployment processes
• Providing technical leadership in CI/CD pipeline improvements, automation, and cloud infrastructure best practices
• Partnering with stakeholders to drive customer installations, demos, and technical discussions.

Do what you love

To be successful in this role you will:

• Have 5+ years' in software development, system-design and architecture with degree in Computer Science or related field
• Have proficiency in Python and/or Golang
• Have deep expertise in Kubernetes, Argo CD, and cloud-native technologies
• Have experience with CI/CD tools like Jenkins, and proficiency in automating deployments in cloud environments
• Have hands-on experience working with Azure, AWS, or GCP and implementing cloud security best practices
• Be expertise in REST APIs, Databases, and SQL, with a focus on designing scalable and high-performance solutions

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

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You work at building and operating an observability stack on top of the next-generation cloud computing platform. You will join other talented engineers in a cross-functional scrum team. You own the design, development, deployment, and maintenance of cloud-based services & observability products.

As a Software Engineer II, you will be responsible for:

• Developing highly scalable and reliable Cloud Observability managed services and collaborating with others in the team.
• Building and maintaining CI/CD environments.
• Maintaining the classic Akamai products and platforms.
• Contributing to all stages of the software development lifecycle.

Do what you love

To be successful in this role you will:

• Have a Bachelor's degree in Computer Science or a related field and 3+ years of relevant experience.
• Have hands-on experience of developing softwares in any of the object-oriented languages (Java, Python etc).
• Have an idea of networking protocols TCP, UDP, DNS, and HTTP.
• Able to work with any third-party-cloud (Azure, AWS,GCP) systems is good
• Able to work with micro-services and kubernetes orchestration systems is Good

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.