Cloud Support Engineer Linux / Networking - M/f/d jobs at Akamai in Germany, Munich

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You will play a pivotal role in shaping the future of our products. You'll collaborate closely with product teams from earliest development stages to ensure the reliability, scalability, and performance of our systems. You'll define key performance indicators (KPIs). Advance the state of monitoring, alerting and operational responses, and investigate complex performance issues.

As a Site Reliability Engineer II, you will be responsible for:

• Working on Internet technologies to improve the performance, availability, and scalability of large distributed content delivery systems
• Collaborating with Product & engineering, to define and establish measurable Service Level Indicators and Service Level Objectives.
• Providing technical expertise and feedback to ensuring system designs and implementations meet reliability and performance requirements.
• Monitoring platform availability and performance, debugging issues by leveraging data analysis skills and implementing corrective actions
• Developing and implementing automation solutions to improve operational efficiency and reduce toil.
• Staying current with the latest advancements in cloud computing, DevOps, and SRE best practices

Do what you love

To be successful in this role you will:

• Have 2+ years of relevant experience and a Bachelor's degree in Computer Science Engineering/related field.
• Have good experience in coding and scripting languages (C/C++, Python, bash, JavaScript etc)
• Have experience utilising Oracle SQL for data integrity checks, root cause analysis of data anomalies, and reporting
• Have experience with monitoring and alerting systems (e.g., Prometheus, Grafana, ADBMS, Datadog)
• Show fluency working in a UNIX/Linux computing environment
• Be able to work effectively with cross-functional teams and have good communication and collaboration skills.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

As a Software Engineer, you will be responsible for:

• Helping build out cloud platform functionality that sets up, manages, and protects networking in the Akamai Connected Cloud.
• Working on and extending our local Linux container network development environment.
• Designing, implementing, reviewing, documenting, and testing high quality code in close collaboration with your team.
• Working closely with local peers, and coordinating with teams globally as part of building on new features or dealing with bugs from users.

Do what you love

To be successful in this role you will:

• Have experience with object-oriented programming languages, such as Java, C++, C#, or Go.
• Have solid skills in writing, testing and understanding complex computer software.
• Be experienced in technical design, product specifications reviews, projects and backlog planning.
• Be able to work productively with team members to identify and resolve issues in a collaborative manner

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

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As a Senior Enterprise Architect, you will be responsible for:

• Collaborating with account teams to drive cloud opportunities, ensuring success through Linode adoption and client engagement.
• Analyzing and decomposing application components, leveraging modern cloud technologies to build scalable and efficient solutions.
• Leading innovation, advocating emerging trends, and shaping product roadmaps with global product managers.
• Facilitating the design and implementation of Akamai Compute Solutions, APIs, and architectures to address enterprise challenges.
• Establishing technical thought leadership in cloud computing and Linode services to promote Akamai's business growth strategies.
• Partnering across Akamai teams to develop solutions for enterprise workloads using cloud compute, security, and delivery stacks.

Do what you love

To be successful in this role you will:

• Have experience working with large-scale cloud-based systems, including architecture, implementation, and strategy.
• Be skilled in analyzing IT investments and services to align with business objectives and strategies.
• Demonstrate experience in technical roles within public cloud or cloud software companies.
• Be proficient in architecting complex IaaS solutions with professional certifications from AWS, GCP, or Azure.
• Demonstrate expertise in cloud domains: IaaS, containers, Kubernetes, CI/CD, and open-source tools like Kafka, Redis, ELK.
• Be adept at working with channel partners, systems integrators, third-party developers, and internal teams at large enterprises.
• Have excellent written, verbal, and presentation skills, capable of explaining technical content to diverse audiences

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

Partner with the best

As Cloud Support Engineer at Akamai Technologies, you will be responsible for leading the mission-critical, technical service and support for the global online customers. You will be responsible for improving processes, optimizing operations, and continuously improving the metrics which reflect an industry-leading support experience.

You will be responsible for:

• Working as a trusted support partner to resolve customer questions and issues
• Leading technical investigations across Akamai's Distributed Network. Owning the problem resolution and collaborating with internal teams
• Providing technical support, analyzing existing technical issues across Akamai's Distributed Networks, proposing solutions to prevent issues recurring
• Using knowledge and experience to improve internal tools and developing into a Subject Matter Expert

Do what you love

To be successful in this role you will:

• Have at least a Bachelor's in Computer Science or related technical field
• Have experience providing technical solutions & support to B2B customers
• Have good knowledge of common network protocols such as HTTP, TCP/IP, UDP, DNS and relevant troubleshooting tools
• Have experience with Linux specifically in Bash/Shell command line environment covering application logs
• Have experience with web technologies such as HTML, JavaScript, CSS
• Be fluent in German and English

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.

Partner with the best

As an Associate Network Expense Administrator you will assist in the daily operations of our Network Contract and Invoice Administration team. You will foster and maintain successful relationships with our Vendors, Account Managers, and the Finance department.

As an Associate Network Expense Administrator, you will be responsible for:

• Supporting the team to ensure new invoices, contracts, order forms are captured and moved through our workflow
• Reviewing invoices and contracts to ensure proper posting into our database
• Logging, tracking and resolving contractual discrepancies, issues and disputes
• Working with Vendors, Account Managers and Finance to ensure the integrity of our data contracts
• Maintaining operational processes to support greater workflow and management efficiencies

Do what you love

To be successful in this role you will:

• Have 1 year of relevant experience or fresh graduate in Finance/Economics faculty
• Demonstrate experience working with Microsoft Office (Word, Excel)
• Be able to communicate clearly with people across the business and be fluent in English
• Able to work a shift of 3pm to 12am daily due to the nature of the role.
• Able to provide shift allowances for shift of 3pm to 12am daily. (Mondays to Fridays)
• Possess a growth mindset in order to learn new skills and processes
• Be well organized and detail orientated

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.