Product Support Engineer - jobs at Akamai in Costa Rica
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Supporting tier 1 technical support team with escalations and provide product knowledge expertise. Working closely with customers and internal cross-functional teams to diagnose and resolve technical issues. Documenting, coordinating, and...
Providing advanced support for Akamai's Content Delivery Solutions, DNSi, and SPS network operator solutions to ensure Akamai customers' success. Acting as Technical Lead for assigned accounts, oversee product integration, validation,...
Working independently with the customers to solve technical problems. Acting as a technical account manager to our strategic customers, to proactively analyze and solve technical issues. Collaborating and working closely...
Adhering to safety protocols and procedures when working with or instructing field technicians;. Participating in meetings during US business hours to share knowledge, discuss ongoing projects, and brainstorm solutions collaboratively....
Providing subject matter expert advice during technical incidents. Troubleshooting layer 2 and layer 3 VPN performance issues. Providing technical and product support for customer's experiencing issues. Developing alerts and dashboards...
Supporting tier 1 technical support team with escalations and provide product knowledge expertise. Working closely with customers and internal cross-functional teams to diagnose and resolve technical issues. Documenting, coordinating, and...
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