Senior Program & Business Operations Lead jobs at Airbnb

A Typical Day:

As a Senior iOS Engineer on Core Foundation, you will:

• Collaborate with partner teams and product engineers to design and develop high quality APIs that compliment product engineers’ day to day flows.
• Be an active contributor to your projects by creating high quality pull requests and reviewing other’s pull requests.
• Build thorough tests to ensure the reliability and performance of the software you create.
• Create architecture design documents for new projects and review other’s design documents.
• Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering.

Your Expertise :

We’re looking for a Senior iOS Software Engineer with passion for making the client experience performant through foundational paved path, with the following skill sets, experience, and passions:

• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• 8+ years industry experience.
• Fluency in Swift and experience with SwiftUI or other declarative UI building frameworks.
• Experience building codegen tools, codemods, and lint rules.
• Deep understanding of iOS core libraries.
• Expertise of client and environmental performance considerations.
• Strong communication and organizational skills.
• Ability to work in a cross-functional team which touches many parts of core systems at Airbnb.

Offices: United States

The Difference You Will Make:

As part of our team, you'll build the essential AI/ML data foundations powering all AI/ML use cases across Airbnb—spanning Trust & Safety, Payments, Customer Support, Marketing, Search Ranking, and more. You’ll define and implement industry-leading best practices, pipelines, and tools to streamline data creation and consumption, ensuring efficiency, consistency, and compliance. Your contributions will significantly accelerate AI/ML innovation, enabling rapid development and deployment of high-quality, impactful AI/ML solutions company-wide. Additionally, you'll play a pivotal role in shaping our cutting-edge Generative AI infrastructure, positioning .

A Typical Day:

• Design, build, automate, and maintain robust, scalable data pipelines using SparkSQL, Scala, and Airflow.
• Develop and optimize data models ensuring high-quality, consistent, and accurate data to support broad AI/ML product feature decisions.
• Collaborate closely with peer ML Infra teams to deliver automated data solutions driving AI/ML acceleration.
• Contribute to scalable GenAI infrastructure by leveraging foundational language and vision models to create high quality datasets that power cutting edge GenAI applications.
• Partner with key customer teams to deliver high-impact, high-quality datasets core to Airbnb's roadmap.
• Utilize leading open-source technologies including Spark, Airflow, Ray, MLFlow, TensorFlow, PyTorch, Docker, Kubernetes, and more.

Your Expertise:

• 5+ years of relevant industry experience (BS/Masters) or 2+ years with a PhD.
• Strong coding skills in Python, Java, or equivalent languages.
• Hands-on experience with distributed processing technologies (Spark, Kafka, Flink, Hadoop) and distributed storage (HDFS, S3).
• Solid knowledge of data warehousing concepts and databases (e.g. PostgreSQL, MySQL, Redshift, BigQuery, ClickHouse).
• Expertise building scalable ETL pipelines using schedulers like Airflow, Luigi, Oozie, or AWS Glue.
• Proven ability to analyze large datasets, identify insights, and drive impactful product solutions.
• Excellent written and verbal communication skills; comfortable collaborating cross-functionally.
• Experience building end-to-end Machine Learning platforms and deploying ML models.
• Familiarity with Kubernetes, Docker, and modern infrastructure tools.
• Deep understanding of distributed systems and engineering best practices.

Offices: United States

The Difference You Will Make:

As a Senior Software Engineer on our team, you'll architect and implement security solutions that protect millions of users while empowering thousands of developers. You'll be at the forefront of creating a security-first engineering culture, building tools and frameworks that make secure development the path of least resistance. We're building the next generation of security-first development tools and practices that will shape the future of secure software engineering.

A Typical Day:

Here are a few things you’ll do in this role:

• Lead the design, development, launch, and operation of scalable and reusable solutions that address systemic security issues across teams, showcasing your leadership and expertise.
• Drive technical security innovation by developing new coding standards for the team and organization, fostering a culture of continuous improvement.
• Provide input and influence architectural decisions to ensure security, scalability, quality and resilience in major product features and platform services.
• Take a hands-on role in designing and implementing secure software.
• Collaborate with product and infrastructure engineers to build performant, developer-friendly solutions that integrate security into developer tools, libraries, and frameworks.
• Support secure development strategies, tooling, and product-specific security features with engineering teams to help detect and prevent diverse security issues.
• Build and maintain automation frameworks to validate deployed software against security requirements.

Your Expertise:

The following are some examples of profiles that are relevant to us. If a subset of these applies to you, please consider applying. We are looking to build a team of both security experience and software engineering generalists.

• 5+ years of software development in at least one of the following programming languages: Java, Kotlin, Golang, Python, JavaScript / TypeScript.
• Proven experience in designing, implementing, and maintaining secure software systems.
• Thorough understanding of secure development methodologies and best practices.
• Experience collaborating effectively with cross-functional teams and contributing to open-source tools.
• Experience with static and/or dynamic analysis.
• Experience building secure-by-default libraries or frameworks.
• Experience securing cloud infrastructure, particularly in AWS.
• Experience with mobile or web application security is a plus.
• Experience with Terraform and HCL is a plus.
• Experience building developer tools and infrastructure is a plus.

Offices: United States

A Typical Day:

• Collaborate with partner teams and product engineers to design and develop high quality APIs that compliment product engineers’ day to day flows.
• Be an active contributor to your projects by creating high quality pull requests and reviewing other’s pull requests.
• Build thorough tests to ensure the reliability and performance of the software you create.
• Create architecture design documents for new projects and review other’s design documents.
• Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering.

Your Expertise:

We’re looking for an Senior Frontend Engineer with passion for making the desktop and mobile web fast and easy to develop on, with the following skill sets, experience, and passions:

• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• 5+ years' industry experience in Web Client / Product Foundation focuses.
• Fluency in HTML, CSS, JavaScript and related web technologies
• Experience with modern JavaScript libraries and tooling (e.g. React, npm, webpack...)
• Deep expertise of client-side and server-side performance considerations and cross-browser compatibility issues
• Experience with improving architecture and developer tooling/libraries of a high traffic website
• Strong collaboration with partner teams in a remote environment
• Deep experience of understanding and solving engineering productivity pain points
• Solid engineering and coding skills. Demonstrated knowledge of data structures and asynchronous programming
• Strong communication and organizational skills
• Ability to work in areas outside of your usual comfort zone and show motivation for personal growth

Offices: United States

The Difference You Will Make:

The Corporate and Crisis Social team is looking for a policy social lead who will be responsible for spearheading a robust organic policy social strategy for the company with the goal to advance the company's reputation online and help influence policy outcomes in key markets. The ideal candidate is a social native with experience in political or policy campaigns and/or government social media organizing and messaging. They must have experience working with third party validators and/or political influencers. We’re looking for someone who has a proven record at managing a team, is able to work on various projects/tasks simultaneously, is a problem-solver, has strong stakeholder relations, is comfortable with tight deadlines and able to adjust quickly to changes in priorities.

A Typical Day:

• Collaborate with regional policy comms and media managers to develop and execute a social media strategy aligned with the company's public policy goals, focusing on key priority markets to start while building a framework to scale internationally
• Identify potential opportunities for collaboration with key opinion formers including policy, cultural and news influencers and third party validators and build out policy influencer program pilot with the goal to scale internationally, including how and when we work with agencies to execute
• Use research, polling and social listening to craft messaging and social-first creative strategies that support the company's policy goals, and resonate with an audience of key opinion formers in the public sector
• Set up measurement goals that can be scaled and analyze social media performance metrics and generate reports with actionable insights
• Serve as leading in-house consultant for internal employees including company spokespeople engaging in political social amplification.
• Work closely with social rapid response team to establish and execute proactive and reactive social engagement strategy
• Act as key social liaison to policy team, helping inform and track their paid social program and social best practices, upcoming campaigns, messaging and priorities

Your Expertise:

• 10+ years experience in social media, digital or content marketing
• A strong grasp of emerging trends and social media best practices, and can translate that knowledge into innovative new approaches to social media
• Experience leading and executing successful policy influencer programs on social media
• Experience working with major brands and / or engaging with large online communities
• Track record of advising political decision makers (party, NGO, corporate) on social media/amplification strategy, and running effective social media operations
• Experience working with internal stakeholders to mitigate potential brand risks in a detailed, effective and timely manner
• Skilled storyteller with strong analytical skills; able to tell a story informed by data and metrics (polling, brand lift studies, performance metrics) that resonates with social-first audiences
• Track record of owning and managing a budget, and working with agencies
• Experience working on projects in a fast-paced environment
• Strong organizational skills and attention to detail
• Strong verbal communications and interpersonal skills
• Proficient in English (another language is a bonus)
• Bachelor’s Degree or higher, or equivalent work experience
• Passion for Airbnb and the mission of the company

Offices: United States

A Typical Day:

On any given day you will be operating across many of the following areas and expectations:

• People Development: You have multiple years of experience in people management and supporting managers best support their teams. You are an effective career coach and can provide mentorship and feedback both technically and professionally. You enjoy investing in your teammates and developing growth and career progression plans with them to help them reach their highest potential. You provide your people autonomy and in return, you expect the people you support to be self-driven and proactive.
• Team Development: You are an effective leader that focuses on efficiency, quality, accountability, and delivering on and above expectations. You play an active and primary role in identifying and recruiting top talent and supporting your teams to do so. You understand when to roll up your sleeves and contribute and when to delegate and grow your managers, teammates, and cross-functional partners.
• Technical Leadership: You have experience in developing and communicating effective and pragmatic strategies, supporting your managers to do so, and ensuring your teams are executing accordingly. You don’t wait for things to happen to you, you make things happen and ensure your managers and team members do so as well. You see across the functions you support and partner organizations to ensure alignment to common priorities and objectives while course correcting where needed. This means you’re close enough to the work to spot alignment issues while also not inhibiting your team’s speed. You have multiple years of experience establishing, growing, and or maturing software engineering functions. You see beyond the immediate functions you support to tie software engineering priorities into a broader, integrated, and unified Information Security strategy.
• Function development: You have experience establishing and building a multi-disciplinary team for a global company that focuses on engineering and related operational activities.
• Influence & Communication: You have strong written and verbal communication skills. You can dive into the details with technical and non-technical audiences alike but also speak at the appropriate altitude when working with other organizations and leaders. You have empathy and seek to understand when communicating. This enables you to effectively identify the best path forward and influence how you approach a problem, as well as how other teams may prioritize supporting your work.
• Security Culture and Philosophy: you embrace the notion we are here to help Airbnb build and operate the business, securely. You understand that improving security doesn’t mean introducing friction unless absolutely necessary. We are a culture of helping others find the path to “yes” and help others find the most secure path while not inhibiting Airbnb to achieve business objectives. You are stakeholder focused. You drive this culture and philosophy within your organization and help the entire Information Security develop and uphold this culture.

Your Expertise:

• 8+ years managing people with at least 3 of those years supporting other managers
• Experience with AWS (GuardDuty, Lambda, Kinesis, S3, SNS, SQS, EC2, ...)
• Past experience in Software development
• Experience with Kubernetes or similar
• Demonstrated ability to support, scale, and advance like functions
• Deep understanding of strategic approaches and methodologies across the lifecycle of prevention, detection, response, and validation and how your teams fit in and are responsible for across these pillars and various programs that comprise Information Security.
• Experience of disciplines spans corporate and product infrastructure as well as third party tooling and infrastructure.

Offices: United States

The Difference You Will Make:

The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools
• Take end-to-end ownership of all assigned cases: ensuring a completefinalresolution is reached based on workflows, management guidelines & your own assessment of the case situation
• Become a subject matter expert in Airbnb policies and procedures
• Explains and simplify complex information, provide appropriate context, and address complex questions with confidence
• Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations
• Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises
• Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc.
• Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

• Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards
• Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed

• Provide insights about community experience and continuous improvement opportunities to your Management
• Supports the simplification of complex processes and ways of working within the team
• Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc.
• Supports onboarding of new employees
• Be a positive force in the team and help management drive & land changes with the least frictions possible
• Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals

• Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt
• Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what
• Build & nurture relationships outside of your team
• You are on-call to handle emergency situations in the evenings & weekends
• Inspire a culture where quality is a core principle

Your Expertise:

• 6+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Fluent in both English and Spanish, with advanced proficiency in spoken and written communication in both languages
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs
• World class interpersonal and communication skills, both written and spoken, including conflict resolution
• Active listening skills
• Empathy and patience in dealing with customers, especially in high-pressure situations
• Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments
• Passion for delivering exceptional customer service and setting a high bar
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively
• Ability to adapt to new tasks and responsibilities as needed
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team
• Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly
• Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives
• Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools

Offices: Nevada, United States