Associate General Counsel Litigation Risk & Regulatory jobs at Airbnb

The Community you will join:

Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The difference you will make:

As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.

A typical day:

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Your expertise:

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in English & Spanish (mandatory). Fluency in Portuguese (nice to have).

Offices: United States

A Typical Day:

• Define and maintain the product strategy, and roadmap for risk management initiatives focused on fraud detection, defenses, and dispute resolution.
• Align the roadmap with Payments Risk, Payments, and overall Airbnb priorities.
• Set business and platform objectives for each project, ensuring timely delivery and value.
• Continuously optimize risk management approaches to minimize friction for trusted users, enabling seamless experiences that foster revenue growth.
• Work closely with engineering, data science, operations, compliance, legal, and support teams to launch impactful risk-related products and features.
• Expand the use of Gen AI solutions in payments risk, including fraud management and dispute resolution, while leveraging to address emerging threats.

Your Expertise:

• • 10+ years building payments, Payments Risk or risk related products in a product management role within global technology or financial services companies.
  • Prior experience working with Payments Risk including Machine Learning, Transaction Risk. (Fintech experience strongly preferred)
  • A subject matter expert on payments risk with proven track record of launching and scaling risk detection, fraud prevention, or dispute resolution products that balance customer experience
  • Experience leading complex projects, leveraging ML , operations, and signals from external vendors
  • Technical chops with experience as an engineer, data scientist, analyst, or operations
  • Experience integrating Gen AI as solution and delivering business value
  • Thrives in a startup environment: loves dealing with fast pace, changing needs, and limited resources.

Offices: United States

A typical day:

You will work with members of the legal team, including other interns, and folks from across the organization to support a variety of legal functions, which may include: Intellectual Property, Corporate, Commercial, Marketing, Product, Privacy, Payments, Litigation, Regulatory/Policy, Insurance, and Employment. You’ll get exposure to each of these functional areas, dedicated training from subject matter experts, and will have opportunities to work on legal questions for multiple of these teams.

As an intern, you’ll be expected to:

• Collaborate with team members to achieve project milestones
• Complete projects crossing different areas of law, balancing priorities and deadlines, including a final project that you’ll share with the full legal team
• Communicate with the legal team and other stakeholders to provide project updates and share your work
• Proactively seek and provide feedback throughout the internship
• Actively participate in and contribute to the legal and broader Airbnb community, like pro bono efforts

Important Note:

Your expertise:

law students (Juris Doctorate) enrolled full-time at a nationally-accredited law schoolwith the following interests and skills:

• Strong interest in learning about in-house legal practice and about multiple practice areas
• Great verbal and written communication skills and interest in honing new communication skills
• Detail-oriented and organized
• Adaptable and able to adjust plans and manage changes effectively
• Strong interpersonal skills and interest in initiating and building relationships and collaborating with teams within and outside of Legal
• Passion for the Airbnb mission; experience with the platform is a plus!
• Work authorization for employment in the United States is required (CPT/OPT is accepted) - visa sponsorship is unavailable

How to apply:

In addition to your resume, you are required to submit the following in your application:

• A cover letter that answers the following questions:
  • (1) Which Airbnb Core Value(s) most resonates with you?
  • (2) What do you hope to gain from this internship?
  • (3) Why would you be a great addition to the Airbnb Legal team?
• A writing sample that is no more than 3-5 pages long.

Offices: United States

The Difference You Will Make:

You’ll serve as a critical finance and strategy leader, bringing hands-on analytical expertise to shape and optimize Brand Marketing investments. Success means delivering actionable insights, rigorous financial analyses, and measurable improvements in KPI attainment, campaign ROI, and budget efficiency. By driving cross-functional alignment and championing operational excellence, you’ll empower Airbnb to make data-driven, strategic marketing decisions that fuel business growth.

A Typical Day:

• Lead budget forecasting and tracking, partnering with Financial Operations to ensure accurate monthly projections and media spend allocations.
• Develop and monitor KPI frameworks for marketing channels, setting and reviewing targets, OKRs, and efficiency metrics.
• Conduct deep analytical dives into business trends and campaign performance, independently extracting, visualizing, and presenting data.
• Collaborate with Brand Marketing, Product Marketing, Hosting, and Data Science teams to design, execute, and evaluate marketing strategies.
• Support weekly and quarterly reporting requirements for Marketing and Hosting organizations, preparing executive-ready presentations.
• Facilitate complex, large-scale processes across global teams and agency partners, proactively driving strategic connections and alignment.
• Lead ROI analyses for brand campaigns — integrating quantitative and qualitative impacts, and championing holistic campaign reviews

Your Expertise:

• 8+ years of progressive experience in finance, analytics, business operations, FP&A, strategy consulting, or related fields.
• Demonstrated mastery of financial modeling and quantitative/qualitative analysis, especially in the context of brand marketing (TV, Social, Online Video, Podcast, Radio, OTT).
• Proven track record in budget planning, forecasting, and media buying operations or similar domain.
• Exceptional communication skills, with experience crafting executive-level presentations and reports from complex data sets.
• Strong cross-functional influence and stakeholder management — adept at structuring and leading global, multi-team processes.
• Comfortable working in ambiguous, high-growth environments; proactive and self-starting with a bias for action.
• Preferred: Experience collaborating with international partners, agency teams, and familiarity with media buying operations.

Offices: United States

A Typical Day:

• Strategic Regulatory Leadership: Anticipate and interpret global regulatory developments, providing strategic guidance to senior leadership on potential impacts and opportunities. Develop and implement proactive strategies to navigate complex regulatory landscapes.​
• Cross-Functional Collaboration: Partner with cross-functional teams such as Legal, Policy, Product, Engineering, and Global Markets to implement regulatory strategies that address the changing landscape, and anticipate future trends .​
• Regulatory Program Oversight: Design and oversee comprehensive regulatory programs, ensuring adherence to applicable regulations, and industry standards. Monitor program effectiveness and make iterative improvements as necessary.​
• Risk Assessment and Mitigation: Conduct thorough risk assessments to identify potential regulatory and operational risks. Develop and implement measures to mitigate identified risks, ensuring the organization's resilience against regulatory challenges.​
• Regulatory Engagement: Serve as the primary liaison with regulatory authorities, managing relationships, facilitating audits, and leading responses to regulatory inquiries. Represent Airbnb in discussions and negotiations with regulators.​
• Monitoring and Reporting: Establish systems to monitor regulatory activities and trends. Provide regular reports to senior leadership highlighting key metrics, issues, and strategic recommendations.​
• Innovation and Continuous Improvement:Be aware of emerging technologies and regulatory trends to identify opportunities for innovation in regulatory processes. Lead initiatives to enhance efficiency and effectiveness of regulatory operations.

Your Expertise:

• 12+ years of progressive experience in regulatory operations, legal/policy compliance, consulting, or risk management—preferably in technology, financial services, or other highly regulated industries.
• Proven track record leading large-scale, cross-functional regulatory programs at the global or enterprise level.
• Experience advising and influencing senior decision-makers through thought leadership, storytelling, and data-driven recommendations.
• Experience engaging directly with regulators, government bodies, or international agencies.
• Familiarity with regulatory technology and automation tools.
• Ability to operate with a strategic lens—connecting regulatory requirements to long-term business objectives and functional roadmaps.
• Excellent communicator and negotiator; able to transform ambiguity into clarity, and move from complexity to consensus.
• Strong analytical skills and an ability to design operational structures that balance compliance, risk, and scalability.
• Proven leadership growing and coaching high-performing, diverse teams; comfortable leading through influence as well as structure.

Offices: United States

The Community You Will Join:

• Airbnb’s On Trip and Wishlist teams are responsible for providing Guests a seamless journey from trip planning to trip end.
• Product surfaces include Wishlists, Trips tab, and Airbnb’s connected smart lock solution
• The team is cross-discipline with expertise in iOS, Android, Web, and backend development. We work closely with our partners in design, product, data science, and marketing to deliver a cohesive journey for our Guests in the Airbnb app

The Difference You Will Make:

• Explore, shape, and develop new product experiences alongside cross-functional partners (design and product); from ideation to implementation at scale
• Develop prototypes to validate ideas while proactively considering long-term implications on technical design and architecture
• Translate prototypes to high quality, scalable, and maintainable production code through iterative development
• Cross-collaborate across engineering to build new features holistically

A Typical Day:

• Work across engineering, product, and design to deliver features in the Trips and Wishlist space for Guests and Hosts
• Plan, share, align, and execute technical solutions
• Prototype, facilitate feedback, iterate, and deliver product features and improvements
• Foster an engineering environment of quality code, relevant documentation, operational excellence, and knowledge sharing

Your Expertise:

• 9+ years of experience in a hands-on software engineering role in backend development.
• Bachelor’s and/or Master/PhD’s degree, preferably in CS, or equivalent experience
• Extensive experience working in Java and/or Kotlin
• Passionate about efficiency, availability, technical quality and system quality
• Passionate about design and UX sensibilities
• Excellent communication and collaboration skills and the ability to work well within engineering organization and cross functions
• Love collaborating via code reviews, architecture discussions, and are motivated to improve their teammates’ productivity
• Experience working with a microservice architecture at scale
• [Bonus] Experience working on a Product team or customer-centric software supporting a medium to large engineering organization
• [Bonus] Show motivation for personal growth and learning new technologies to support the team’s need

Offices: United States

The Difference You Will Make:

For this role, we’re seeking an AI expert to join the AirCover Data Science team, and have a direct opportunity to contribute, influence, and lead by designing scalable scientific solutions for problems like:

• Develop accurate, agile, and explainable fraud detection systems to guard platform quality, and protect guests and hosts
• Detect various intents across various entry points with large scale unstructured data using NLP methods
• Collect evidence from images and receipts to gauge monetary value of the request leveraging computer vision
• Optimize presentation of AirCover products through designing thoughtful user segmentation and personalization
• Route high-complexity issues to agents with personalized strategy, incorporating user history and agent performance
• Summarize customer journey and conversations with foundational or fine tuned large language models (LLM) to assist operation agents

A Typical Day:

• Identify high impact business opportunities through data exploration and model prototype, translate business problem into scientific formulations
• Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for machine learning models, drive scientific decisions, and quantify impact
• Hands-on develop, productionize, and operate machine learning models on paved path, including both batch and real-time use cases, structured and unstructured data
• Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap progress
• Publish externally and engage with the scientific community to advance Airbnb’s standing

Your Expertise:

• 5+ years of relevant industry experience (e.g. ML scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields
• Strong fluency in Python and SQL, experience with Tensorflow, PyTorch, Airflow and data warehouse
• Deep understanding of Machine Learning lifecycle best practices (eg. training/serving, feature engineering, feature/model selection, labeling, A/B test), algorithms (eg. gradient boosted trees, neural networks/deep learning, optimization) and domains (eg. natural language processing, computer vision, personalization and recommendation, anomaly detection)
• Proficiency with LLMs and/or related AI, NLP, CV, UGC/content understanding topics including deep learning, information retrieval, or knowledge extraction. For example, BERT, GPT, LLaMA, Mistral
• Comfort to collaborate with software engineers to understand complex systems and abstracted logs, proven ability to communicate clearly and effectively to audiences of varying technical levels
• Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community. Publications or presentations in recognized journals/conferences is a plus

Offices: United States