Payment Partner Lead jobs at Airbnb in India, Bengaluru

The Difference You Will Make:

• Data thought partner to product and business leaders across marketplace teams through providing insights, recommendations, and enabling data informed decisions.
• Drive day to day product analytics and build scalable analytical solutions
• Develop a deep understanding of how guests and hosts interact with our CS products including but not limited to AI Assistant, IVR and other agent assisting tools to improve the customer experience.

A Typical Day:

• Owning the product analytics roadmap, prioritisation & delivery of solutions in the Contact Center Product space.
• Own projects from start to end: building out timelines, key milestones, providing regular updates to product managers, analytics management and delivery against agreed timelines.
• Lead end-to-end measurement for AI systems, aligning metrics with business outcomes, user experience, and trustworthiness
• Collaborate with engineering to define scalable logging and ensure observability across agentic and LLM workflows.
• Lead the design and evaluate A/B and causal tests to quantify impact of AI features and optimisations.
• Translate insights into strategic recommendations for senior leaders; shape product priorities through data.
• Hire, mentor and up-level team capability in AI analytics, experiment best practices and storytelling.

Your Expertise:

• Min 8 or more years in industry experience and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
• Expert communication and collaboration skills with the ability to work effectively with internal teams in a cross-cultural and cross-functional environment. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences
• Strong expertise in Python, SQL, A/B testing platforms and best practices
• Expertise in EDA, hypothesis testing, significance testing, regression, clustering techniques, concepts of NLP/Text Mining, machine learning and deep learning techniques, language model fine-tuning etc
• Understanding of LLM architectures (e.g., prompt chains, retrieval augmentation, orchestration frameworks like LangChain or DSPy).
• Data engineering foundations, including ability to work with data engineering teams on pipeline design, metric computation jobs, data model changes, and maintaining reliable end-to-end metric systems
• Familiarity with Agentic AI systems, human-in-the-loop design, and AI observability best practices
• Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement.
• Experience designing and building metrics, from conception to building prototypes with data pipelines
• Familiarity with vector stores, embeddings, prompt instrumentation, and structured logging of LLM interactions would be a plus
• Contact center domain and market place domain knowledge would be a plus

Offices: Bangalore, India

The Difference You Will Make:

The Payments partner performance Supervisor supports Airbnb’s payments compliance performance for partners. This position is a combination of responsibilities that includes leadership support, Compliance ops expertise and project coordination. This role requires building and maintaining relationships with the following stakeholders, outside your Reporting line:

• Partner leadership team for performance management.
• Project Managers, Operations Analyst, Partner Management, Foundation team, Product and DS team
• Content, Policy, Training, Quality, Partners, as potential Cross-functional Areas of Focus*

A Typical Day:

• Effectively manage and oversee day-to-day operations for staffing needs and scheduling
• Maintain subject matter expertise and handle escalated and/or urgent cases or issues when necessary
• Track Core Operations metrics
• Advise on best practices; coach, mentor, and develop a partner team through leaders/trainers on the partner side.
• Be approachable in your leadership by creating an open environment.
• Visualize and facilitate long-term initiatives and new strategies, best practices, or processes to improve Core Operations metrics
• Hold self accountable for individual or team goals specific to the function
• Identify, recommend, and implement tool, system, process, or policy changes to improve team performance
• Delegate and prioritize effectively to ensure that individual or team time is focused on high-impact needs
• Ability to quickly define a problem or challenge, evaluate potential solutions and execute an effective decision
• Lead procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager
• Accurately identify and escalate compliance risks and opportunities to the Payments Management
• Lead projects to simplify relatively complex operational problems within diverse cross-functional groups.
• Respond to real time queries on the channel
• Be the ambassador of Airbnb Culture and Values

Your Expertise:

• Bachelor’s Degree or Technical Equivalent
• Compliance operations experience in payments, banking, or e-commerce including TMIR and preparing Suspicious Activity Reports (SAR)
• Intermediate knowledge of KYC, Sanctions and anti-money laundering & anti-fraud typologies related to the payments and e-commerce space
• Strong systems thinker
• Superior communication skills both written and verbal
• Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
• Strong ability to think clearly and rationally in order to understand logical connections between various data points.
• Strong problem-solving skills with an emphasis in adaptability and resilience
• Ability to clearly articulate compliance requirements to a non-compliance audience
• Ability to work closely and build trust with management, your team and other teams
• Exceptional organization and process management ability
• High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
• Ability and desire to work in a fast-paced environment
• Familiarity with SQL and data querying skills is a huge preference!

Offices: Bangalore, India