Market Associate Month Fixed-term Contract jobs at Airbnb in France

The Difference You Will Make

As an Account Executive, you will be responsible for identifying and turning cold leads into warm sales opportunities; while at times working the full sales funnel facilitating the supply acquisition of high quality inventory. Focusing on these responsibilities, you will build the Hotel category’s market presence and collaborate with other teams. This includes partnering, strategizing, and running daily operations directly with hotels and chains, and ensuring that HotelTonight and Airbnb always have the best inventory and deals from hotels available for our guests.

A Typical Day

• Meet and exceed KPIs by owning the performance and success of assigned region
• Prospect new potential hotels through external research, networking, and use of Airbnb tools.
• Expertly position and communicate HotelTonight & Airbnb’s value proposition to new partners via phone, email, and in-person
• Add net new hosts by qualifying and moving leads through the funnel as quickly as possible, achieving defined quarterly goals
• Find supply in and launch new markets: Own market launches including supporting lead generation and coordinating cross functionally
• Support hotel onboarding as needed from won sales opportunities
• Implement scalable strategies that drive maximum business impact across a wide range of hotel partners
• Effectively promote and build strong relationships with hotel and serviced apartment partners by demonstrating comprehensive knowledge of our platforms and confidently pitching their value

Your Expertise

• 6+ years of professional experience, preferably in a fast growing startup tech company working in sales and/or account management
• Previous hospitality experience is a plus
• Fluent in both French and English .
• The ability to get things done with constantly changing priorities, projects and deadlines
• Excellent communication, organizational, and analytical skills; detail-oriented but moves fast
• Ability to establish strong relationships with and influence partners
• Capacity to balance day-to-day responsibilities with longer-term strategic execution
• You’re a quick learner and you’re fearless about doing whatever it takes to get the job done, even if it means making mistakes along the way

Offices: Paris, France

The difference you will make:

As a market manager, you’ll be a strategic partner to a dynamic portfolio of hosts in your region and act as a trusted advisor, sharing tailored insights and implementing impactful strategies to help them thrive and succeed on Airbnb. Whether it’s helping them optimize pricing, enhance their service, or better understand the platform, your goal is to empower hosts to thrive. You will also work closely with Market Managers to scale education efforts through webinars, email campaigns, and more.

A typical day:

• Build strong, trusted relationships with your hosts - delivering helpful, timely support and occasionally meeting them in person within your territory.
• Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success.
• Understand Airbnb’s product and Host pain points deeply—using that knowledge to advise Hosts and share meaningful feedback with internal teams.
• Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale.

Your expertise:

• 4+ years of experience in account management, partner support or a similar partner-facing role.
• Excellent communicator - confident presenting ideas and building rapport in person, by phone, and over email.
• Strong commercial skills to be able to drive overall revenue growth for hosts.
• A natural relationship builder with energy, empathy, and a genuine desire to help others succeed.
• Comfortable using CRM tools.
• A collaborative teammate who’s always willing to share knowledge and support the broader team.
• Organized and able to balance short-term actions with long-term growth.
Fluent (written and verbally) in French and English.

Offices: Paris, France

As a Senior Market Manager, you will be responsible for the supply health, quality and growth in France by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A typical day:
Account Management

• Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long-lasting partnerships
• Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Partner cross functionally to address optimization bottlenecks.

Quality

• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Support host community programs in your region
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Audit supply quality in the field, addressing areas for improvement.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Supply acquisition

• Prospect and onboard new, high-quality supply in your assigned geography
• Experience designing regional sales plans

Demand

• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market

Your Expertise:

• 8+ years of experience in new sales, account management, and partner support
• 2+ years of hospitality/travel industry experience is a plus
• Strong time management and prioritization skills
• Proven track record of being able to effectively work a leads pipeline or book of business
• Proven skillsets at delivering sales growth.
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
• The ability to get things done with constantly changing priorities, projects, and deadlines
• Able to travel to assigned markets (when business travel resumes)
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
• Well developed priorities and time management skills.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in French and English

Offices: Paris, France

A typical day:

• Take actions with hotel partners as needed to drive assigned projects forward
• Maintain well organized and detailed tracking mechanisms relating to assigned projects
• Call, email, and Zoom with hotel partners to accomplish assigned project needs
• Manage relationships with hotel partners within assigned portfolio
• Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
• Educate partners on how HotelTonight and Airbnb platforms function
• Develop strong and long lasting partnerships
• Respond to and deliver exceptional service in a timely and efficient manner
• Work cross-functionally when necessary as well as with Market Managers within HotelTonight Supply
• Implement strategies to effectively manage and optimize workflows
• Act as the ‘front desk’ of HotelTonight and Airbnb to hotel partners with many needs and triage appropriately

Your expertise:

• 3+ years of experience in account management and/or partner support.
• 2+ years of hospitality/travel industry experience (preferred)
• Fluent in French and English.
• Self-starter who is resourceful with a get it done attitude
• Strong time management and prioritization skills
• Strong organizational skills relating to project work with a large volume of inputs and moving parts
• Track record of being able to effectively work a book of business (account management)
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and zoom
• Team player, willing to contribute what is needed for the success of the team
• The ability to get things done with changing priorities, projects and deadlines
• Passion for Airbnb, travel, and the sharing economy
• We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)

Offices: Paris, France

The Difference You will Make:

As a Senior Market Manager, you will be responsible for the supply health and growth in France by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for developed and highly competed market destinations to ensure our long-term market success.

A Typical Day:

• Develop and own the supply strategy for your assigned geographic markets in France
• Build and manage partner relationships to exceed quarterly and annual sales goals. This includes holding optimization and business reviews with your clients as well as representing Airbnb in external meetings with Hosts
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, with regular in-person touchpoints to build long-lasting relationships.

• Prospect and onboard high-quality supply in your assigned region.
• Gain deep knowledge of your assigned markets and serve as the go-to source for local trends and dynamics.
• Analyze data and apply insights to identify and act on strategic opportunities that drive sales growth.
• Apply an entrepreneurial mindset to design, develop, and execute tailored engagement initiatives.
• Collaborate cross-functionally with public policy, legal, communication, and customer support teams to ensure long-term success.
• Maintain a baseline understanding of software integrations to provide effective client support.
• Educate clients on significant product updates and relay feedback to internal stakeholders.

Your Expertise:

• 8+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred
• Fluency in French and English is required
• Willingness to travel regularly to your assigned market (1-2 times per quarter)
• Proven track record in managing a leads pipeline and/or book of business
• Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities)
• Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person
• Strong quantitative skills, with the ability to interpret and apply data effectively
• Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment
• Proven experience working cross-functionally
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Charismatic self-starter who is resourceful and self-sufficient

Offices: Paris, France

The difference you will make:

for this role, as you’ll be working closely with French-speaking clients and partners. This individual must also possess a blend of creativity, problem-solving skills, and discretion, understanding the confidentiality and trust required to work with our clientele.

Design & Deliver Luxury Experiences:

• Become the go-to expert for Airbnb Luxe homes and services for guests
• Craft bespoke travel itineraries and services tailored to the unique preferences of Airbnb Luxe guests
• Coordinate with home hosts and top-tier service providers and partners, including private chefs, drivers, and local guides, to deliver 5 star stay experiences.
• Provide personalised and discreet services while ensuring a high level of guest satisfaction and maintaining confidentiality at all times.

Sales & Relationship Management:

• Leverage your experience in selling luxury trips to build trust and long-term relationships with guests.
• Act as a trusted advisor, providing proactive recommendations that enhance their travel experiences.
• Meet and/or exceed key sales and service performance indicators

Customer Engagement:

• Act as the primary point of contact for guests from inquiry through post-trip follow-up, ensuring a flawless end-to-end experience.
• Handle last-minute changes or requests with poise and a solution-oriented mindset.

Operational Excellence:

• Utilise tools like Salesforce to track leads, bookings, and guest preferences.
• Collaborate cross-functionally with internal teams to unblock issues and solve guest problems in a timely manner
• Strong financial acumen with the ability to manage large expense budgets

In-Person Engagement:

• Comfortable with domestic travel to meet guests, inspect properties, and oversee on-the-ground logistics.
• Represent Airbnb Luxe at events, networking opportunities, and guest engagements.

Your expertise:

• 5+ years experience selling and managing luxury travel
• Proven ability to sell and upsell high-value travel experiences.
• Exceptional interpersonal and communication skills, with the ability to build trust and rapport with discerning clients.
• Creative and solution-oriented, with a meticulous eye for detail.
• Proficiency in Salesforce or similar CRM platforms.
• Highly self-motivated, proactive, and capable of working independently.
• Discreet and trustworthy, with an understanding of the confidentiality required when working with UHNW individuals.
• Passionate about luxury travel and creating unforgettable experiences.
• Flexibility to travel frequently and adapt to the needs of your client portfolio.
• Knowledge of global luxury destinations and cultural nuances is a plus.
• Bachelor's degree in Business Administration, Hospitality, Tourism, or a related field (preferred).

** must be bilingual in French **

Offices: Paris, France

The Difference You'll Make:

As a Market Leader, you will be responsible for the supply health, quality and growth in France by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, maintaining the experience quality, nurturing strategic relationships with hosts, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

Account Management

• Build and manage partner relationships within assigned territory consisting of several hundred Professional Host accounts
• Directly manage top-tier accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to effectively manage & optimize the long tail of thousands of Professional Hosts in your region
• Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your accounts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long-lasting partnerships
• Respond to and deliver exceptional service to your accounts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Partner cross functionally to address optimization bottlenecks.

Quality

• Proven ability to handle operational complexity and ability to maximize the impact of resources
• Support host community programs in your region
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase sales
• Audit supply quality in the field, addressing areas for improvement.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success

Supply acquisition

• Prospect and onboard new, high-quality supply in your assigned geography
• Experience designing regional sales plans

Demand

• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market

Your Expertise:

• 8+ years of experience in new sales, account management, and partner support
• 2+ years of hospitality/travel industry experience is a plus
• Strong time management and prioritization skills
• Proven track record of being able to effectively work a leads pipeline or book of business
• Proven skillsets at delivering sales growth.
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
• Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus
• The ability to get things done with constantly changing priorities, projects, and deadlines
• Able to travel to assigned markets (when business travel resumes)
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
• Well developed priorities and time management skills.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
• Charismatic self-starter who is resourceful and self-sufficient
• Fluency in French and English

Offices: Paris, France