Programs Business Operations Lead – jobs at Airbnb in Canada

A Typical Day:

• Lead translation of policies into clear agent articles and enforcement guidance, overseeing end-to-end implementation that ensures fidelity of the policy – anchored in Airbnb’s principles and ecosystem.
• Contribute to the development of Airbnb’s scalable enforcement guidance by collaborating with cross-functional teams, including Product, Operations, Trust, Legal, and Communications.
• Act as a critical bridge in policy development and implementation, proactively anticipating changes and influencing the direction of emerging policy areas.
• Analyze enforcement, product, market, and other relevant data to refine policy and enforcement guidance, while proactively identifying risk areas and emerging integrity challenges.
• Demonstrate the ability to deeply analyze complex issues and identify actionable decisions that can be scaled across manual and automated moderation systems.
• Serve as a strategic resource to the policy team, helping to shape systems, processes, decision frameworks, and quality standards.

Your Expertise:

• 8+ years experience in operations, implementation, product management or other relevant role, with a focus on policy issues and collaboration with global operations.
• Excellent written and verbal communication skills
• Proven ability for strategic and critical thinking, demonstrating strong attention to detail while maintaining an understanding of the big picture and the value of both perspectives.
• Strong troubleshooting and problem-solving abilities, particularly in navigating uncharted territory and new concepts.
• A proven track record of effective leadership with the ability to independently manage a portfolio of complex issues.
• Fluency in data analysis and leading data-driven decision-making
• Working experience with the product development lifecycle within technology, regulations, and/or industry landscape.

Offices: United States