Sales Representative Regional Accounts Romania jobs at Adidas in United States, San Diego

Assist customers in determining which products and services best fit their needs and interest them in the merchandise. Promotes the sale of merchandise by meeting or exceeding standards for productivity. Maintains awareness of all product requirements and information, promotions and advertising. Maintains inventory and provides customer service. Accountable for accurate and complete sales transactions.

Key Responsibilities:

• Assists customers in the selection of adidas merchandise, while providing information about the product, materials, technology, and functionality.
• Ensures adidas’ customer service standards are upheld by listening to customer’s wants and needs, and providing product information when required.
• Drive and close sales by utilizing adidas’ selling techniques and the in-store AOS system (where available).
• Completes customer sales transactions (cash, credit, debit, etc.).
• Maintains store appearance, assists in processing and replenishing merchandise and assist with customer service inquiries.
• Proficient knowledge of adidas’ products and programs, including technology, product information and requirements, merchandise promotions, and advertising.
• Help to support and create a team environment by respecting co-workers.
• Adheres to adidas’ brand values and Sales Associate competencies.
• Assist with telephone duties.
• Adheres to company policy and procedures relating to inventory control.
• Other duties as required by store management.

Knowledge Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to use a point of sale system/ Basic understanding of cash register functions and cash procedures.

• Ability to exercise good judgment and decision-making skills.
• Demonstrate excellent verbal and written communication skills.
• Demonstrate excellent customer service.
• Ability to work a varied schedule including weekends, evenings and statutory holidays. Also able to work overtime hours during peak sales periods which include, but are not limited to, Thanksgiving, Christmas, Easter, Mother's Day, Father's Day, and Back-to-School.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 12 kg and occasionally lift and/or move up to 34 kg.
• Must be proficient in English & French (verbal and written)

Qualifications:

Must have or be pursuing a high school diploma or general education degree (GED). Three to six month’s retail experience is preferred.

Purpose & Overall Relevance for the Organization:

In this position he or she will be managing several stakeholders, including Sales, Finance and Supply Chain leaders. The Manager ASO – Billing and Returns will be responsible for process standardization as well as implementing new ones, like Assist CRM (Salesforce).

The Manager ASO – Billing & Returns will act as escalation point for the daily process, will be responsible for solving issues from the internal and external stakeholders, achieving the Service Level Agreements and is accountable for managing and motivating the staff, ensuring back-up plans are in place and balancing the workflow of the functions properly.

Key Responsibilities:

Initiates, develops, and maintains relationships with stakeholders from different seniority levels of the organization, mainly from Sales, Finance and Supply Chain.

Lastly, the third stream works on the Billing process, ensuring day-to-day review of the billing process is successfully completed. This process impacts the Sales recognition process, and requires proper follow-up, escalation when needed and coordinating with the Tech Support team to get the issues solved promptly.

Performs other duties as assigned such as assisting in the development of special projects, audits as well as responding to requests from other departments for participating in building processes for improved return and billing resolutions.

Key Relationships:

• Wholesale Customers
• Sales Reps
• Finance Leaders
• Supply Chain Leaders
• Credit & Collections Reps
• Customer Service Reps
• Claims Reps
• Tech Support

Knowledge, Skills, and Abilities:

• Ability to read, analyze, and interpret adidas business processes and timelines.
• Leadership skills to motivate the team and keep them engaged with the daily activities.
• Ability to create reports, business correspondence and procedures.
• Ability to effectively present information, respond to questions from managers / directors, customers.

Requisite Education and Experience / Minimum Qualifications:

• Experience in SAP.

• Advance English is required.
• 5+ Experience in Order to Cash / Customer Service activities.
• Experience with process improvements and root cause analysis.
• Experience in a Credit, Claim, Billing or Returns Manager role.
• Significant experience in managing teams.
• Experience in project management.
• Experience in Share Service Center environment.
• BA degree in Accounting, Finance, Economics

What you will do

• Deliver seasonal and annual sales targets at category level, supporting both top-line and bottom-line goals.
• Prepare and support sell-in activities, ensuring alignment with sales guidelines and awareness of targets, budgets, and risks.
• Monitor in-season sell-through performance to drive a sustainable pull-market model and maximize re-order opportunities.
• Track sell-out KPIs across assigned channels and reconcile orderbook after key cut-offs.
• Develop and update reports and plans in line with portfolio mapping strategies.
• Provide accounts with structured feedback and action plans based on seasonal results.
• Build strong partnerships by understanding customer needs, ensuring reliable merchandise supply, and providing responsive support.
• Deliver market updates on competition, products, technologies, and consumer behaviors across physical and digital channels.
• Ensure compliance with company policies, procedures, and initiatives.

Skills you will need

• Minimum 2 years of sales experience, ideally within consumer goods, apparel, fashion, footwear, or FMCG.
• Strong interpersonal and communication skills, with the ability to influence and negotiate effectively.
• Ability to build and maintain productive business relationships.
• Skilled at creating and delivering tailored presentations.
• Highly motivated and target driven.
• Willingness to travel.
• Fluency in English and local language, written and spoken.
• University degree in Business, Economics, or related field with a Sales/Commercial focus.
• Excellent knowledge of MS Office.

Life at adidas

• Competitive remuneration package
• Annual bonus
• Private life & health insurance
• Monthly meal tickets
• Car and gas allowance
• Premium gym membership discount
• Free access to self-learning platform
• Employee Assistance Program (personal counselling on a variety of topics)
• Hybrid working model

Responsibilities:

• Independently providing Account operations support to all assigned customers in specific market.
• Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles andcompiling various order-related analyses at the request of customers or Sales.
• Working in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics:
  • Backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
  • Returns and complaints.
  • Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
  • Coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Master Management.
  • Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations.

• Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
• Work in close collaboration with dedicated customer portfolio, performing calls, analysis and sharing information with sales.
• Coordinating special handling for new requests and support in the processing of returns and complaints.
• Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.
• Requesting return and/or intermediate transport from the logistics partners.
• Finding solutions for problems in cooperation with interfaces (warehouse, forwarding companies, product management, procurement, returns department) to prevent complaints.
• Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer.
• Processing damage reports and notifying the Insurance department of transportation damage and losses.
• Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis.
• Preparing the necessary documents in compliance with the applicable signature regulations for recording credits and debits.
• Working in close cooperation with the Sales team and supporting them in customer service by providing specific expertise in the processes involved.
• Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc.
• Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
• Support direct management with analysis and improvements. Such as Problem-Solving preparation, controls review and implementation.
• Support direct management in case of vacation, business trip, or absent.

Knowledge, Skills, and Abilities:

• A strong Customer Service focus and excellent communication skills.
• Advanced working knowledge of MS Office, SAP/CRM and Business Objects.
• Advanced Dutch knowledge (written and spoken).
• Advanced English knowledge (written and spoken).
• Understanding of costs and of sales generation.
• Process-oriented mindset and in-depth understanding of complex correlations.
• Proactive, Autonomous, and independent working style.
• A high level of problem-solving ability.
• Ability to contribute to a team environment where performance is measured.
• Experience in working under pressure to meet deadlines and conflicting priorities.

Requisite Education and Experience/Minimum Qualifications:

• University degree in Commerce/Business Administration/Finance/ Controlling or similar.
• 5+ years’ experience in providing customer support in the field of customer service, sales or logistics.

Analyze, track, and evaluate booking performance to implement strategic plans that achieve revenue and activation targets.

Oversee all financial and product forecast functions, ensuring accuracy and timeliness in monthly processes.

Deliver best in class brand representation and consumer experience across all channels.

Leverage PDP content, imagery, reviews, and promotional budgets to drive growth and visibility.

Negotiate sales programs and policies, manage account marketing budgets, and establish key event calendars with partners.

KEY RELATIONSHIPS

• Executive Team
• Sales Leadership
• US Marketing
• Finance
• Operations and Planning
• US and Global Merchandise Teams
• Customer Service
• Accounts Payable and Receivable

KNOWLEDGE SKILLS AND ABILITIES

• Proven ability to develop and maintain strong account relationships
• Advanced analytical skills to create and execute business plans
• Effective communication skills in both oral and written formats
• Experience handling complex negotiations and partnership conversations
• Strong understanding of retail sales reporting and key performance indicators

REQUISITE EDUCATION AND EXPERIENCE MINIMUM QUALIFICATIONS

• Bachelor’s degree in business, marketing, or related field
• Minimum five years of field sales experience, preferably with a national key account in golf or sporting goods
• Sales experience in apparel or footwear industry preferred
• Ability to travel up to 40 percent
• Ability to lift and carry samples or products up to 50 lbs

THROUGH SPORT WE HAVE THE POWER TO CHANGE LIVES.

Please note:

• adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
• adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage,adoption, with surrogate and fertility support,short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave.
• Employees are eligible to earn quarterly bonuses based on performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, eleven paid holidays throughout the calendar year and Service Time Off during milestone years.
• The anticipated low and high end of the base pay range for this position is $93,000-$125,000. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, and proficiency for the role.
• This is a fully remote position based in driving distance to Carlsbad, CA for regular internal meetings.
• Though our teammates hail from all corners of the world, our working language is English.