Senior Specialist Account Operations + Projects & Processes jobs at Adidas in United Kingdom

Flagship Senior Visual Merchandising Manager

As our
Senior Visual Merchandising Managerat adidas, you’ll manage one of the most globally important stores for our brand, based on the iconic Oxford Street, London.

You’ll need to be a proven people manager, inheriting a team of 4 direct reports, with a total team of 8. Stakeholder engagement is also a focus for you, managing relationships at all levels.

Things to consider before you apply:

• You may need to travel – so the ability / desire to do this is important

• Retail includes working nights and away on projects, we’d rather you know this & consider this at the very start of your process with us.

• We need a true people leader, who can inspire, motivate and set clear goals for our VM team, if you’re not passionate about people, this might not be the role for you

• There’ll also be support for planning / coordinating VM activities outside of the Flagship eg showroom resets, events, store openings or and store remodels.

What you’ll do:

• You’ll take ownership of managing an extremely high-performing team of Visual Merchandisers to deliver an amazing consumer journey through VM and Styling, all with the aim of bringing our Brand to life & converting consumers at the point of purchase.

• You’ll lead the Visual Merchandising team to deliver the business strategic plan and contribute to our commercial targets

• Execute the Visual Merchandising standards according to the VM calendar

• Collaborate with cross-functional departments to ensure we’re adopting the correct use, implementation & presentation of product packages, store fittings, in-store communication material, campaigns and VM tools.

• Influence and negotiate with all key business partners for all VM subjects, considering key product launches, ensuring consistency within best practice guidelines to provide a leading brand experience for all customers.

• Develop best practice, standards and operational plans to support the implementation of Visual Merchandising standards and guidelines.

• Leverage tools and programs for planning of existing or new stores or brand spaces (e.g. stocking and space planning tools).

As if working for a legendary sports brand wasn’t enough, you can expect the following:

• Strong pension scheme
• Performance related bonus (store bonus received per month)
• 28 days holiday
• Bupa health insurance
• Generous Employee discount
• Westfield Health cash plan

Key Responsibilities

• Ensure a timely collection of open receivables balance by working closely with the customer, internal stakeholders and solve any causes of non-payments.
• Ensure that all payments are received are allocated accurately and timely without any errors.
• Follow-up in case of discrepancies and ensure they are handled within a reasonable time frame.
• Be accountable and demonstrate ownership, being able to manage escalations towards management, proposing proactive feedback summary and recommended solutions in alignment with the department policy.
• Be able to back-up the Team Leader solving operational complex situations, and to guide, provide training and support to other team members by applying streamlined approaches.
• Lead short-term defined scope projects or support larger projects within finance operations also processing periodic reviews to identify, assess and take action to mitigate risks to project success.
• Manage customer relationship, which includes problem resolution and root cause analysis.
• Assess and review the credit risk on the customer on regular basis to mitigate risk for adidas according to credit policy.
• Perform review, analysis and proposal of release on credit block deliveries.
• Provide insight in the development of the accounts receivable position of the customer to the Credit & Collections leadership team and Sales / Finance stakeholders.
• Act as the point of contact for the process related issues and support on escalations.
• Track disputes, forward to the right department for their solution and follow-up until their closing.
• Identify the improvement opportunities and support their implementation.
• Provide insight into the calculation of the required provision for uncollectable balances.
• Support requests from internal and external stakeholders.
• Establish and maintain strong financial controls over the work performed.
• Ensure desktop procedures are updated in line with standards and policies.

Key Relationships

• Cash Application
• Customer Primary Data
• Account and Sales Operations
• Sales
• Market Finance

Knowledge, Skills and Abilities

• Strong Finance Acumen
• Solid experience with SAP and Excel
• Experience in a Shared Service environment or similar
• Ability to read, write and communicate in English and French in a business environment setting
• Ability to pay close attention to detail
• Solid interpersonal skills combined with a high degree of customer orientation
• Ability to navigate easily within complex organizations, connect with a variety functions, audiences, management styles, or cultures
• Strong problem solving and analytical skills
• Highly results driven and self-motivated team player with compassion, integrity, trust and perseverance
• Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious

Requisite Education and Experience / Minimum Qualifications

• University degree in Accounting, Business Administration or similar field
• 5 plus years relevant work experience in the accounting / corporate finance area
• Broad and deep theoretical understanding of job function

Purpose & Overall Relevance for the Organisation:

Ensuring correct and daily execution of key responsibilities in the GBS Center according to the requirements of GBS policies, procedures and guidelines, and according to the Group Accounting Manual for specific area of responsibility (Accounts receivable/Retail

Self-directed worker for a specific service area

Supports organizational effectiveness through the identification and communication of process improvement opportunities

:

• Perform accounting tasks in AR Wholesale/Retail/eCom for larger markets, having to deal with specific cases of each market
• Check and review tasks handled by junior members, e.g. cash application, master data changes
• Perform sales vs. collection reconciliation for key customers, landlords and online stores
• Perform reports preparation and analysis, e.g. AR deduction report, eCom reconciliation report, Retail aging and collection analysis report
• Perform and review month end closing tasks
• Deal with ad hoc requests and coordinate with others
• Perform, coordinate and review audit tasks, reviewing the quality results within team
• Create and maintain desktop procedures, checking for inconsistencies and improvement opportunities (SME only)
• Handling of internal and external customer queries on complex cases
• Prepare training material and give training on specific cases for own area of responsibility (SME only)
• Group email and ticket allocation and handling
• Identify problems and bring to attention of Supervisor
• Deliver training to junior member and new member (e.g. sales vs. collection recon)
• Supportteam lead on project delivery, e.g. efficiency improvement, retail system upgrade
• Raise and implement smart work ideas

Key Relationships:

Colleagues connected via the process area in other parts of GBS

:

Good communication skills

Very good

Good accounting knowledge

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent education required
• Minimum of 2 years’ work experience in Accounting

Key Responsibilities:

• Perform general administration within the HR Services team for all defined processes, tools and programmes and processes.
• Perform Hire to retire tasks with the defined SLA
• Update all relevant process documentation
• Be a contact person for the HR community and relevant stakeholders regarding the respective HR Services processes and challenges.
• Maintain system wide through SAP and other relevant HR systems.
• Handle standard inquiries & support through ticket service, email & phone.
• Timely execute assigned tasks and issues according to defined processes, timetables and service levels in compliance with tariff and work agreements.
• Identify improvement potential in all HR Services processes and administer the implementation of the improvements.
• Ensure correct execution of laws and regulations with regards to specific employee master data and organizational data according to defined procedures
• Suggest modification of systems and processes to ensure correct execution of laws and compliance to company policies
• Providing input for creation of user manuals and process mappings
• Providing input for communication of standards, procedures and processes to employees, internal customers.
• Participate regularly in workshops and meetings held by subject matter experts within HR Services

Key Relationships:

• HR Services teams
• HR Partners
• Rewards Teams
• Payroll Teams
• Talent Acquisition
• External authorities, consultants, and suppliers

Knowledge, Skills and Abilities:

• Good level of affinity to and experience with HR and Business computing solutions, with SAP HR/ SAP OM/ Success Factor & Excel knowledge
• Very good analytical skills and detail-oriented work style
• Team player mentality
• Strong customer focus and service minded
• International mind-set; first experience as part of a geographically & culturally diverse team
• Ability to work under pressure as well as prioritizes and completes tasks in order of importance

Requisite Education and Experience / Minimum Qualifications:

• University degree
• Minimum 2+ year relevant working experience in a multi-national environment, preferably within HR
• Very good command of English
• Experience with Business computing solutions and with SAP HR
• Good knowledge of MS-Office applications
• Fully qualified/trained in job, deep knowledge in HR Shared Service set-up

Purpose & Overall Relevance for the Organization:

Effectively execute the GPS systems and process strategy within the allocated area of responsibility, Reporting, Process or System. Execute responsibilities to deliver accurate systems and process performance. Collaborate with stakeholders to reactively and proactively enhance performance. Support system and process testing to ensure end-to-end system integrity

Key Responsibilities:

• Adapt to changes coming from internally and externally driven projects ensuring processes and systems are in sync.
• Execute testing scrips and sign off on testingSupport allocated processes as process agent ensuring processes are documented, mapped and up to date
• Manage execution, set up of systems and processes to achieve a high level of performance and accuracy.
• Support and escalate identified issues and inconsistenciesExecute system updates directed by internal GPS teams and stakeholders to ensure system setup is following predefined rules and timelines
• Execute end-to-end release testing and identify impacts coming from internal or external changes
• Collaborate with operational teams and GPS stakeholders with in-depth analysis and system insight to resolve unforeseen issues or to provide a basis for systematic or process change
• Develop and sustain a superior level of system and process insight to support operational teams
• Ensure Primary Data validations are met with System requirements for both SAP SCM SNP/AFS and SAP IBP/S4 planning systems

Key Relationships:

• Global Product Supply Operational Teams
• Market SCM (BPM)
• GOPS/GSCM Strategy & Programs
• IT KSR
• IT Product teams

Knowledge Skills and Abilities:

• Ability to prioritize, manage and complete projects/initiatives under a deadline
• Demonstrate initiative and result orientation
• Coordination and follow-up skills
• Service-minded and consumer/customer oriented
• Analytical thinking and ability to solve problems
• Team player and effective collaborator
• Ability to communicate effectively
• Good knowledge of MS Office (advanced MS Excel skills)
• Strong SAP know-how in ERP and demand planning systems (SAP SCM SNP, AFS, GPS, IBP and/or S4) is preferred
• Fluent in English, additional language is a plus

Requisite Education and Experience / Minimum Qualifications:

• Master's degree is a plus
• 3+ years of experience in supply chain management, operations or planning, preferably in the Accessories, Apparel or Footwear industries
• Experience with BI dataset tools and MicroStrategy reporting tools

Purpose & Overall Relevance for the Organization:

• To support and maintain a highly impactive, brand orientated consumer experience within the adidas Sandton Flagship store.
• To be the Expert who is responsible for the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one-of-a-kind experience for our Flagship MakersLab Activation zone.
• To be the leading go to expert within the designated consumer touchpoint and have full knowledge and experience of product, features, benefits, competitors, and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs of MakerLab.
• Establish and maintain a culture of consumer centricity within the designated consumer touchpoint.

Key Responsibilities:

• To role model consumer service behaviours
• Support the tracking, supervise and optimise all consumer interactions within the designated consumer touchpoint.
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint of MakerLab.
• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion.
• Responsible for the execution of the designated consumer touchpoint of Maker Lab.
• Accountable for the seamless execution of Makerlab activation events, in collaboration with the OCM BO team.
• Supports the Activation team and provides coaching to create a highly engaging and impactful shopping experience by adhering and elevating operational standards and process.
• Understands the behaviour and patterns of the Flagship store’s consumer base, draws conclusions from this and consults with peers to meet or exceed consumer expectations continuously.
• Provide feedback to all store teams on execution of service model across the designated consumer touchpoint.
• Creates and drives a service culture by ensuring all activities are centred on the consumer.
• Positively communicates and role models the adidas Brand Values.

• Positively influences all business stakeholders by offering suggestions and ideas on ways to improve operations and processes within their area of expertise.
• Communicates a desire to learn and seizes all available opportunities to drive own development and increase performance.
• Drive appropriate level of audience segmentation to deliver personalised and relevant consumer service at the designated consumer touchpoint
• Take full ownership of key performance indicators relevant to stages of consumer engagement and own performance

Key Relationships:

• Consumers, Peers, Key Retail Support Functions i.e Omni Channel Marketing, VM, Operations and Vendors.

Knowledge, Skills and Abilities:

• Must possess and consistently exhibit the competencies relative to the position.
• Excellent networking skills and customer relationship management.
• Knowledge and skills in driving financial results through Consumer Experience Services.
• Is confident in using various digital tools and applications as a method to best service the consumer.
• Has a background in arts and product knowledge.
• Has a background in retail sales and/or in a customer service facing role.
• Demonstrates the ability to lead a team to commercial and customer service goals.
• Ability to work in high-stress situations effectively without compromising their team’s success.
• Has sound product knowledge of both Adidas & 3rd party products.
• Understands the challenges of the retail world and is able to leverage previous learnings.

Requisite Education and Experience / Minimum Qualifications:

• 2-year college or university degree in business, retail management, or related field experience.
• Minimum 4 years’ experience working in a sports/fashion consumer & commercial focused retail environment.
• Experience in managing high level retail image and delivering consumer in-store experience

You’ll be joining our Stockport

What you’ll do:

As a Credit Management Specialist you will support the Credit Director and be the link between the various teams based in our shared services in Porto (Portugal) and the local teams (Sales, Account & Sales Operations, Finance, Management). You will be involved in all aspects of Credit Management, from initial set-up, through to Customer Data, Collections, Dispute Management, Risk Management, Insolvencies and Legal Cases.

You will give project support as we upgrade our SAP system to S/4HANA ( including FSCM ) during 2025.

This role will be replicated in various European locations and you will be expected to work closely with this extended team to share knowledge and help push Credit Management Europe forwards.

Skills you’ll need:

iew, please read below and apply only if you bring the following:

• Minimum 2 years’ experience in a Credit position acquired within a complex, matrix and international organisation
• Ideally ICM qualified or working towards
• Ideally proficient in SAP FSCM and ideally using S4 Hana
• You will have a passion for Credit Management and will demonstrate a desire to make things better across the end-to-end processes.

To ensure everyone feels welcome we endeavour to accommodate everyone at all stages of the application and interview process. Should you need it, please let your recruitment partner know and they will be more than happy to help.

Leading pension scheme, performance related bonus, 25 days holiday + bank holidays, Bupa health insurance & Westfield cash plan, generous employee discount and world-class gym facilities on-site at Manchester HQ or Gym contributions for our London colleagues.