Back House Specialist Retail jobs at Adidas in South Africa, Johannesburg

Please note- this role requires availability on both weekdays and weekends to set weekly hours.

• A competitive salary • Retail bonus scheme • Generous employee discounts on adidas product • Career development with an iconic global sports brand

Responsibilities include:

• Achieving store targets and optimal consumer experience within an adidas Factory Outlet through staff productivity and fostering an active selling environment.
• Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
• Role modelling our service and selling standards to provide customers with an outstanding experience while leading and inspiring store team to meet or exceed commercial goals.
• Share your customer service experience and train selected team members to fine-tune their service skills
• Execute and maintain established Visual Merchandising and In Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values

• Press the "Apply" button and follow the instructions
• You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all above candidate requirements
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Referrals:
• Please note that referrals are subject to the adidas Candidate Referral Policy
• Referral Bonuses are only applicable to current employees of the adidas Pacific
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Key Responsibilities

Functional

• To execute Customer Service strategy.
• To deliver performance levels as outlined in the adidas group standards.
• To deliver reliability and responsiveness to customer requests and complaints.
• To insert accurately customer pre-ord
• ers in the system.
• To call-off existing contract orders.
• To insert clearance orders in the system.
• To process and send out the order confirmations.
• To adjust order book according to delivery information and inform customers and sales team on delays.
• To collect reactively re-orders for Customers.
• To generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
• Provide operational support for customer related functions on adiPortal. Coordinate and ensure the system is all setup prior to the trade show.
• To communicate cross-functional between internal interfaces

Controlling

• To measure progress on own KPIs
• To report to all superiors along MIS guidelines
• To ensure efficient monthly forecasting & reporting
• To monitor and report on order status and compliance at a customer level.

Compliances

• To observe both global and local policies and procedures in all dealings;
• Support APAC changes and directions;
• Perform other tasks as may be assigned from time to time

Professional background/ Experience

• Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail.
• Exposure: Sports, Fashion
• Education: Degree or Diploma Hospitality Studies / Logistics Management
• Software/Technology: Outlook – Advanced, Word – Advanced, Excel – Advanced, Powerpoint – Advanced, Outlook – Basic, adiRace ERP – Advanced, adiPortal - Advanced
• Language Skills: English – Advanced, Local Language - Fluent

To coordinate the end-to-end Retail recruitment process while continuously improving the assessment of both internal and external applicants.

To support the market’s growth by partnering with hiring managers to anticipate and meet the evolving talent needs of the organization, ensuring the delivery of the best talent to drive success within the Retail division.

Key Responsibilities:

• Drive the recruitment process including requisition approval, hiring manager briefing, job advertising, candidate sourcing, application review, candidates screening, interview strategy and offer process
• Develop and implement strategic sourcing initiatives for recruiting diverse talent.
• Build strong working relationships with HR and Hiring Managers.
• Development of assessment centres for high volume hiring for our retail division.
• Leverage relevant advertising resources to create awareness and attract qualified applications for key roles in Retail.
• Leverage candidate databases (internal and external) to identify prospective candidates to create awareness and invite them to apply for open positions.
• Provides coaching and advice to candidates and hiring managers throughout the interview process.
• Work in close partnership with the Manager, Talent Acquisition to build proactive talent pipelines across retail and back-office positions.
• Support the TA Team in planning and gathering information for quarterly review meetings with key customers that will provide an overview of recruiting achievements as well as opportunities to improve hiring performance moving forward.
• Utilize recruitment systems effectively following key standards, documenting key actions and ensuring all data is accurate for reporting purposes.
• Support additional back office recruitment initiatives as needed.
• Support the development and implementation of employer branding strategies to enhance talent attraction and engagement efforts.

Knowledge, Skills and Abilities:

• Ability to multi-task and prioritize workload in a fast paced environment.
• Strong interpersonal and relationship building skills.
• Strong written and verbal communication skills.
• Ability to set clear goals and deliver into key objectives.
• Action oriented and proactive approach to working with hiring managers and HR teams.
• End to end recruitment experience at a variety of levels.
• Ability to handle constant change with ease and flexibility.
• Proven ability to use behavioural interviewing techniques.
• Ability to exercise good judgment and decision making skills. Able to manage confidential and sensitive information and use appropriately.
• Advanced MS Office skills and experience in applicant tracking systems.
• Ability to communicate effectively in English, both written and oral.

Requisite Education and Experience / Minimum Qualification:

• Has a Bachelor's Degree from related departments
• Minimum 5 years’ experience in Talent Acquisition, and retail field hiring experience is preferred
• Fluent in English
• Has excellent communication and interpersonal skills in English with proven ability to take initiative
• Advanced level of MS Office (Word, Excel, PowerPoint) programs
• Has advanced experience in recruitment sourcing channels
• Has good organization & planning skills
• Continuous learning and development
• Has team spirit and eager to be a part of a global retail company

Key Responsibilities

• Responsible for monitoring and harmonizing the existing VAT logic in SAP and other VAT relevant systems globally
• Perform the implementation of VAT settings for new countries in SAP and other VAT relevant systems
• Responsible for executing the system updates according to the strategies and policies in place, as well as in line with indirect tax changes globally
• Ensure the maintenance of the VAT relevant data in EDI links and tax coded globally.
• Responsible to analyze the VAT systems implications of projects and decide on a correct VAT treatment and system implementation
• Accountable to analyze and resolve (with IT) blocked and erroneous postings, invoice layout queries and other VAT related errors
• Provide indirect tax and systems trainings to other departments when needed, as well as SAP indirect tax logic trainings to new countries
• Responsible for suggesting process improvements, and suggest new working processes within systems area to ensure efficiency and excellence, as well as support their implementation
• Ensure that the new tax codes are added to DART extraction for VAT compliance globally.
• Responsible for maintaining files and documentation up to date and accurate, of supply chains, VAT treatments and the corresponding system handling

Key Relationships

• GBS organization
• Project managers
• Finance Hubs in all finance markets
• Global Tax Tech
• Corporate Tax

Knowledge, Skills and Abilities

• Experience in working with VAT within European countries (other markets will be a plus)
• Solid knowledge in SAP settings maintenance on VAT tables will be a plus
• Profficiency in MS-Office (Word, Excel, PowerPoint). Advanced knowledge in MS Excel
• Experience in shared service center environment is a plus
• Strong customer focus and stakeholder management skills to interact with business partners
• Ability to read, write and communicate in English in a business setting
• Ability to work in a fast-paced environment with a multi-team environment to achieve consensous decisions, always having adidas consistent growth in mind
• Ability to pay close attention to detail and high degree of customer orientation
• Problem solving and analytical skills
• Ability to work autonomously and with tight deadlines
• Critical thinking mindset
• Availability to travel for periods of 1 to 4 weeks

Requisite Education and Experience / Minimum Qualifications

• A bachelor’s or master’s degree in economics, finance, tax, legal or other related areas
• At least 3-5 years of progressive work experience in the area

Purpose & Overall Relevance for the Organization:

Key contact to drive and guarantee maximum level of service on LAM eCom post order operations (payments, orders and returns), monitoring the operation in a daily basis, leading the eCom order process with Customer Service team as well as internal stakeholders, SCM, IT, Finance globally and locally to deliver the maximum Customer Satisfaction and NPS.

Key Responsibilities:

• Daily monitoring of key operational KPIs: Approval rate, risk rejections, cancellations, processing times, delayed orders.

• Ensure operational deviations and technical problems are raised on time to the correct support teams, assure solutions and/or follow escalation processes.

• Develop and maintain digital tools and reports that facilitate real-time monitoring of the operation.

• Support on operational tasks of the end-to-end ecommerce processing.

• Support project implementations/go-lives/sustain phases for LAM countries.

• Drive Customer Service topics related to payments, order processing and returns, looking to reduce the level of contacts by proving operation service excellence to adidas consumers.

Key Relationships:

• Customer Service
• Global Technical Support
• Service Management
• Global Payments
• Local SCM teams
• Regional SCM teams

Knowledge Skills and Abilities:

• University degree or equivalent education required
• Broad and deep theoretical understanding of functional area
• Minimum 2 years experience in job or job function

Requisite Education and Experience / Minimum Qualifications:

• 2 Years experience

Purpose & Overall Relevance for the Organization:

Key Responsibilities:

· To support and lead the ongoing eCom operations in EMC regions consisting of UAE, KSA, Egypt & Morocco.

· Implement strategies to decrease COD transactions to improve cash flow and reduce financial risks.

· Drive initiatives to shorten delivery lead times, enhancing the overall consumer experience.

· Analyze return order journey to identify trends and implement measures to reduce return rates.

· Streamline return processes to ensure faster refunds to uplift Consumer Experience.

· Monitor and reduce cancellation percentages, keeping them within target thresholds.

· Monitoring of System order flow ensuring no-delays, efficiently through BI dashboards & Automated reports.

· Implement automation solutions (e.g., Excel macros, bots, or scripts) to reduce manual touchpoints in daily operations reporting.

· Act as the primary liaison for delivery issues and escalations, ensuring swift resolution, for both forward & return orders.

· Work closely with Platform Operations, Consumer Service, Legal, Global Business Services (GBS), and Service Management teams to ensure cohesive operations and policy compliance.

· Prepare and execute operational plans for highvolume sales periods, ensuring scalability and efficiency.

· Creating automation-driven escalation triggers for Order exception cases (e.g., for orders stuck in payment hold, tech failures)

· Identify and implement enhancements to backend systems (e.g., SFCC, SAP AFS, OMNI Hub) for smoother operations.

· Work with Supply Chain and Planning teams to enhance demand forecasting, reducing stockouts and overstocks.

· Investigate performance issues against KPIs and implement corrective actions, by having Weekly/Monthly reviews and provide visibility on action plans to line manager.

· Create data-driven dashboards/reporting visibility to managers to mitiage any

· Provide periodic analysis/assessment on backlogs and performance through dashboards/reporting/power point presentations.

· SLA Adherence on Delivery Lead times

· Next Day Delivery

· DC & Last mile SLA

· Bridging Tech Architectural gaps

· Inventory Synchronization

· Process enhancements & efficiencies

· Managing Cancellations

Key Relationships:

· Platform Operations

· Customer Service

· Supply Chain

· Planning

· Finance / GBS Team

· Legal team

· Data Solutions

· 3PL Partner

· Last mile carriers

· Other eCommerce enablers

Knowledge, Skills and Abilities:

· Knowledge and understanding of B2C business

· Strong knowledge in Tableau / BI Dashboards are essential

· Strong communication skills

· Knowledge of Supply Chain and/or Logistics

· Strong Microsoft Office skills are essential.

· Ability to contribute to a high-performance team environment where efficiency is measured

· High-level planning, organizing and reporting abilities.

· Strong Analytical skill & problem-solving ability

· Attention to detail and accuracy

· Proven ability to develop long lasting relationships with internal and external stakeholders

· Team Player with high level of collaboration

· Ability to manage and collaborate with internal and external stakeholders, working in time-zones

Requisite Education and Experience / Minimum Qualifications:

· University degree in Business and administration / Supply Chain or Logistics.

· Proven experience in BI tools (Tableau, Power BI), with strong ability to create, interpret, and optimize data dashboards for operational decision-making.

· Minimum 3 to 4+ years of overall work experience in ecommerce / digital business & supply chain or Logistics.