Back House Supervisor jobs at Adidas in Germany

Purpose & Overall Relevance for the Organization:

• To manage all transactions with customers accurately and efficiently, on the POS system.
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.

Essential Duties and Responsibilities:

• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities.
• Replenishment of sales floor.

Key Relationships:

• Customers, Peers, Store Manager and Deputy Manager.

Knowledge, Skills and Abilities:

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction-oriented.

Requisite Education and Experience:

• 5 - 6years work experience as a Retail Cashier or in a similar role in sales.
• Grade 12 certificate or equivalent.

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION

• To be responsible for managing product life cycles from entry to exit

• To drive productivity of stock movements in relation to delivery receiving and transfers

• To take ownership over the implementation of Heart of House and Management of Stockroom Layouts and its maintenance

• To execute store operations with specific focus on product and consumer service in line with brand image

• To use his/her expertise and experience to provide feedback and coaching opportunities to subordinates and store team

KEY RESPONSIBILITIES

• Awareness of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store

• Uses retail and commercial expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor

• Is a role model for stockroom operations ensuring all processes adhered to whilst providing feedback on ideas and suggestions on driving productivity to line manager and store team

• Ownership for completing deliveries quickly and accurately while adhering to stock protection procedures

• Accurately records and manages all stock movement in and out of store via IC processes or Omnichannel within a timely manner

• Works as one with line manager to ensure adequate consumables are provided to create an effective environment, highlighting issues to line manager where required

• Responsible for Inventory accuracy within the flagship environment executing cycle counts and controlling adjustments in line with line manager and store team

• Ownership of all stockroom health and safety topics, checks and complies with all policies and procedures to maintain a safe and sustainable working environment

• Identifies improvement opportunities and communicates suggestions to line manager and store management to drive commercial success

• Provides strong leadership skills in order to guide and train own team on Stockroom Operations, managing performance via the Company Performance system (#MyBest) with the support of HR Manager and line manager where required

• Collaborates productively and respectfully with all team members acting as one Store Team to meet or exceed store goals

• Makes himself/herself available to support other team members when needed

• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

KEY RELATIONSHIPS

• Customers
• Inventory Control Team
• Merchandising Team
• Logistics Team
• Peers and Supervisor

KNOWLEDGE, SKILLS AND ABILITIES

• Adapts communication style to service both internal and external consumers dependent on the situation

• Flexibly adapts approach to accommodate the needs of multiple internal and external consumers at the same time

• Deals professionally with difficult situations

• Uses retail and commercial expertise to drive overall store sales by prioritising the consumer and brand at all times whether it be by Omnichannel or by flow of merchandise to the sales floor

• Supports team by actively helping where required by line manager

• Is thorough and detail oriented in maintaining a clean and organised stockroom

• Stockroom management or people management experience is mandatory

REQUISITE EDUCATION AND EXPERIENCE

• Matric Certification or equivalent

• 5+ years in sports/fashion retail with customer-facing, commercial, stock management, and logistical expertise

• Minimum 2 years experience in a Senior Stockroom Management role

• Intermediate numeracy and literacy and advanced verbal communication skills

Purpose & Overall Relevance for the Organization:

• To manage all transactions with customers accurately and efficiently, on the POS system.
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.
• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.

Essential Duties and Responsibilities:

• Manage transactions with customers using cash registers.
• Scan goods and ensure pricing is accurate.
• Collect payments whether in cash or credit.
• Issue receipts, refunds, change or tickets.
• Redeem coupons and vouchers.
• Cross-sell products and introduce new ones.
• Sell add-ons to customers to increase UPT.
• Resolve customer complaints, guide them, and provide relevant information.
• Greet customers when entering or leaving the store.
• Maintain clean and tidy checkout areas.
• Track transactions on balance sheets and report any discrepancies.
• Bag packages.
• Handle merchandise returns and exchanges.
• Driving CRM and NPS as a last point for customer contact in store.
• Sales responsibilities.
• Replenishment of sales floor.

Key Relationships:

• Customers, Peers, Store Manager and Deputy Manager.

Knowledge, Skills and Abilities:

• Basic PC knowledge.
• Familiarity with electronic equipment, like cash register and POS.
• Strong numeracy skills.
• Attention to detail.
• Strong communication and time management skills.
• Customer satisfaction-oriented.

Requisite Education and Experience:

• 5 - 6years work experience as a Retail Cashier or in a similar role in sales.
• Grade 12 certificate or equivalent.