Account Manager Lead - Ebay Live jobs at Ebay in Australia, Sydney

We’re looking for an Onboarding & Activation Manager to help new sellers successfully launch their live-selling journey on eBay Live. You’ll guide sellers through their first steps — from intake and training to technical setup and show readiness — ensuring they’re equipped for success.

You’ll combine operational precision, empathy, and problem-solving to make onboarding seamless, scalable, and personal. Working cross-functionally with Business Development, Category, Live Ops, and other teams, you’ll prepare new sellers to thrive on eBay Live.

What you will accomplish:

• Coach sellers on all aspects of live selling: from assortment and developing innovative run-of-show/format ideas to on-camera performance, live audience engagement, and leveraging analytics for growth.
  

• Guide new sellers through the onboarding journey from intake to first stream.
  

• Conduct live training webinars and onboarding sessions to educate sellers on tools, setup, and policies.
  

• Support sellers with technical setup, store readiness, and compliance.
  

• Maintain onboarding trackers and ensure sellers progress through each milestone on time.
  

• Collaborate with cross-functional teams (BD, Live Ops, GCX, Category) to resolve issues and streamline onboarding.
  

• Deliver a seller experience that builds confidence, trust, and excitement for live selling.

What you will bring:

• Bachelor's degree in business, marketing, or related field.

• 4+ years of experience in a commercial or category management role.

• Solid analytical, strategic thinking, and project management skills.

• Clear and concise communication skills.

• Strong ability to collaborate on cross-functional teams.

• Strong ability to gather and analyse data to form insights and recommendations.
  

• Experience working on marketplaces, live streaming or social platforms preferred.

We’re looking for an Account Manager (team leader) to help sellers thrive on eBay Live. You’ll be the trusted partner guiding top sellers after they launch — helping them grow audiences, drive GMV, and become category leaders.

This role combines relationship management, strategy, and performance coaching. You’ll help sellers improve stream quality, optimize their business operations, and connect their goals to eBay Live’s broader growth vision.

What you will accomplish:

• Reporting to the Country Manager of eBay Live, this person will drive eBay Live seller success.
  

• Own a portfolio of active sellers and drive growth through coaching, data insights, and performance management.
  

• Monitor seller health and activity, including stream frequency, GMV, and engagement metrics.
  

• Collaborate cross-functionally with Category Management, Programming, Marketing, and GCX to deliver a seamless seller experience.
  

• Provide actionable recommendations to improve seller performance — from stream structure and storytelling to audience retention and pricing.
  

• Identify and escalate product or operational issues affecting seller success.
  

• Champion your sellers internally — bringing their feedback into strategy, product, and marketing conversations.
  

• Coach and develop AM team members, fostering accountability, growth, and continuous performance improvement.

What you will bring:

• Bachelor's degree in business, marketing, or related field.

• 6+ years of experience in account management, e-commerce or partner success.
  

• A relationship builder who thrives in fast-paced, dynamic environments.
  

• Data-savvy, analytical, and fluent in performance metrics.
  

• Strong communicator who can distill insights into actionable guidance.
  

• Passionate about creators, sellers, and the energy of live commerce.
  

• Experience working on marketplaces, live streaming or social platforms preferred.

You’ll support the entire seller acquisition lifecycle — from outreach and qualification to contract processing and onboarding coordination.

What you will accomplish:

• Reporting to the eBay Live Business Development Manager (team leader), this person will be responsible for the business development and entire pipeline of new sellers for their category(ies).
  

• Source new seller leads through outreach, referrals, and event participation.
  

• Vet sellers for category fit, compliance, and readiness using defined scorecards.
  

• Maintain the seller pipeline and ensure data accuracy.
  

• Coordinate with Category Managers, Onboarding, and Legal teams on approvals and contracts.
  

• Support preparation of pitch materials, playbooks, and event presentations.
  

• Track seller performance during the first 60 days post-onboarding and share insights with the team.

What you will bring:

• Bachelor's degree in business, marketing, or related field.

• 4+ years of experience in business development, partnerships, or marketplace operations.
  

• Proven success managing partner or seller acquisition pipelines.
  

• Organized and detail-oriented, with excellent follow-through.
  

• Strong communicator comfortable working with sellers and cross-functional teams.
  

• Curious, proactive, and excited to help build the future of live commerce.
  

• Familiar with CRM systems and data tracking tools.
  

• Experience working on marketplaces, live streaming or social platforms preferred.

You’ll manage the entire acquisition lifecycle: prospecting sellers, negotiating incentive deals, and ensuring smooth handoff into onboarding and activation.

What you will accomplish:

• Reporting to the Country Manager of eBay Live, this person will be responsible for the business development and end-to-end pipeline of new sellers for eBay Live. They will manage a team of BD team members to achieve acquisition goals.
  

• Identify and acquire high-potential sellers across key eBay Live categories.
  

• Manage the pipeline from lead generation through vetting, contracting, and onboarding.
  

• Identify opportunities using strong category knowledge, market research, and live-commerce trends.
  

• Negotiate deal structures and incentive frameworks (e.g, fees, bounties, exclusivity).
  

• Collaborate with Category, Onboarding, and Programming teams to align new sellers to growth goals.
  

• Track performance and ROI of acquired sellers during the first 60 days post-launch.
  

• Represent eBay Live at trade shows, conventions, and industry events.
  

• Coach and develop BD team members, fostering accountability, growth, and continuous performance improvement.

What you will bring:

• Bachelor's degree in business, marketing, or related field.

• 6+ years of experience in business development, partnerships, or marketplace operations.
  

• Proven success managing partner or seller acquisition pipelines.
  

• Strong communicator and negotiator, comfortable engaging C-level or founder-led businesses.
  

• Data-driven and organized — experienced in using CRM tools.
  

• Passionate about e-commerce, live commerce, and creator-driven business models.

• Strong ability to collaborate on cross-functional teams.
  

• Experience working on marketplaces, live streaming or social platforms preferred.

Responsibilities

• General Manager (GM) for eBay Commerce Australia Pty. Ltd. (eCA), eBay’s regulated Australian payments entity. Represent eBay externally with regulators, government officials and industry bodies.

• Drive the development of regulatory frameworks to comply with the Australian Financial Services Licence including governance, policies and controls, operational risk management, safeguarding funds and regulatory reporting.

• Define and implement a strategy to deliver strong, clear governance across eCA as required by external regulations and internal eBay policies.

• Lead eCA Board meetings (agenda, materials, and minutes). Ensure the Board is fully equipped to supervise the business of the entity and its financial affairs.

• Develop detailed understanding and aligned plans for all activities performed by the entity to anticipate and mitigate risks.

• Chair management meetings, monitoring and urgently closing out issues across the entity. Foster a culture of learning to drive continual improvements.

• Supervise service levels as detailed in eBay Support Agreements and external contracts. Champion improvements to service levels across eBay and key 3rd parties through predefined channels.

• Act as a key representative for eCA for audits & ensuring detailed planning and preparation ahead of time and Management Action Plans are completed. Work with Enterprise Risk Management as part of the ERM monitoring program.

• Stay ahead of financial services & regulatory requirements, advising the business on opportunities and risks from a changing payment landscape.

• Deeply understand the regulatory requirements on eBay’s product design. Integrate cross functionally, working closely across Legal, Compliance, Tax, Privacy, Sourcing, Auditors, Finance, Product, Risk, Payments, and senior management to ensure current regulatory requirements are understood as they apply to eBay and fulfilled with future requirements adequately planned for.

Job Requirements

• Ability to work in a dynamic, fast paced environment and to influence cross functionally, act quickly, and conclusively with outstanding attention to detail.

• Effective executive level communicator with strong diligence, documentation, and executional follow through.

• Sound experience working with regulators and expertise in payments/ financial services with an ability to apply regulatory requirements to functional applications.

• Commercial outlook with ability to assess comprehensive impacts to the business.

• Strategic and creative problem solver with self-confidence, ‘can do’ attitude, sound judgement and a good sense of humour.

• Consistent track record leading sophisticated projects across large and distributed organisations.

• Ability to thrive in a fast-paced, dynamic environment, comfortable leading with ambiguity

• Highly collaborative and a standout colleague.

Experience and Qualification

• Completed a Bachelor’s Degree or equivalent in Banking, Finance, Accounting or other relevant areas.

• Worked with a company which has an AFSL (or an authorised representative of an AFSL). Responsible Manager experience is must-have .

• Experience in financial product advice, including drafting financial services guides, product disclosure statements (or like offer documents), merchant terms and conditions, overseeing the provision of financial product advice in relation to payment facilities on a day-to-day basis, or the development of advice templates,

• Experience in financial/remittance services, including reviewing application / onboarding requirements, attending to funds settlement processes, configuring payment gateways, attending to transaction processing, or assisting merchants / clients to maintain compliance with payment card network rules and regulations.

• Oversee day-to-day facilities operations, including both hard and soft services (e.g., maintenance, janitorial, events, catering, etc.).
  

• Manage small- to medium-scale facilities projects, ensuring timely delivery within scope and budget.
  

• Foster a proactive service culture, ensuring prompt and effective resolution of workplace maintenance and service issues.
  

• Regularly visit regional offices to audit performance and ensure consistency in service quality.
  

• Develop, manage, and report on both expense and capital budgets, in close collaboration with Finance.
  

• Act as a primary liaison with a variety of stakeholders including Security, HR, IT, Procurement, Real Estate, Space Planning, Design & Construction, EH&S, Legal, and Brand teams.
  

• Partner with business unit leaders and third-party vendors to ensure efficient and safe workplace operations.
  

• Identify and drive initiatives to enhance service delivery, reduce costs, and optimize operational performance.
  

• Develop and implement standardized facilities management practices and tools to ensure consistency and efficiency across all regional locations.
  

• Excellent interpersonal and communication skills, with a strong service-oriented mindset.
  

• Proven ability to influence without authority and collaborate across diverse functional groups.
  

• Financial acumen with experience in facilities budget development and oversight.
  

• Demonstrated success managing teams across multiple locations.
  

• Trusted and persuasive communicator who can build strong relationships with senior leaders, team members, and external vendors.
  

• Experience managing facilities within fast-paced, technology-driven environments.
  

• Proactive and results-oriented with a high level of accountability and follow-through.
  

• Skilled in vendor management with a focus on performance and customer satisfaction.
  

• BA/BS degree preferred in Facilities Management, Hotel Management, Mechanical/Electrical Engineering, Architecture, Design, or Business Administration.
  

• 7+ years of facilities management experience, ideally in a technology company setting.
  

• 5+ years of people management experience (direct or indirect), with demonstrated leadership in dynamic office environments.
  

• Ability and willingness to travel frequently across regional office sites.
  

Key Responsibilities

Strategic Leadership:

· Develop & execute eBay Australia’s shipping & logistics roadmap, prioritizing cross-border efficiency and scalability.

· Lead carrier negotiations (domestic: AusPost, StarTrack, Toll; international: DHL, FedEx, UPS, regional specialists) for competitive rates, service levels, and innovation.

· Design solutions for complex international logistics challenges (customs clearance, duties/taxes, tracking, returns).

Operational Excellence:

· Manage day-to-day logistics performance across B2C, C2C, and B2B channels, focusing on delivery speed, cost, and reliability KPIs.

· Oversee cross-border compliance (Australian Border Force, AQIS, GST regulations) and risk mitigation.

· Work with Product/Tech teams to enhance shipping tools, tracking visibility, and seller integration.

· Advise Commercial teams on logistics-driven growth opportunities (e.g., new international corridors).

· Support Customer Service with escalation resolution and root-cause analysis for delivery failures.

Data-Driven Innovation:

· Analyze shipping data (costs, transit times, damage rates) to identify trends, inefficiencies, and improvement areas.

· Pilot new technologies (e.g., AI-driven routing, blockchain customs docs) and last-mile solutions.

· Optimize returns logistics & reverse supply chains for international items.

· Lead a team of logistics specialists; mentor talent and foster a culture of continuous improvement.

· Build trusted relationships with carriers, 3PLs, customs brokers, and internal stakeholders (Sales, Marketing, Finance).