JPMorgan Asset Servicing Manager - Senior Associate / Vice President 

Switzerland, Geneva, Geneva 

789777253

Job responsibilities

• Manage and supervise a team of 5 onshore employees
• Conduct oversight responsibilities of Asset Servicing offshore teams in Mumbai and Manila
• Deliver Excellent Service: You are accountable for the execution, delivery, oversight and control of operations services
• Acquire and develop talent, manage performance reviews, plan and allocate resources, and build an inclusive and collaborative culture
• Escalate and Remediate Complex Issues: You will be working collaboratively and practically with Business, Technology, Compliance and other operational partners to ensure timely remediation and escalation of risks and exceptions
• Operate in a Controlled Environment: You will ensure exceptional controls and framework are in place within accountable team/s and will use data led information to pre-empt and address risks in responsible functions
• Promote and Encourage Innovation: You will create a culture of accountability and innovation. You will support and steer the team/s to continually encourage process improvements ensuring scalability, high service levels and minimization of manual touch points

Required qualifications, capabilities, and skills

• 7+ years of relevant experience
• Proven track record in managing teams, ideally within an operational environment
• Ability to adapt, guide, and support others through changing environments
• Mindset for continuous improvement in processes and controls
• Effective communicator, keen to collaborate and build reliable partnerships, especially between onshore and offshore locations
• Ability to make informed choices that support the business and clients in a risk-averse manner
• Strong strategic planning skills and attention to detail
• Accountability and ownership of issues
• Strong analytical skills with a client-driven focus

Preferred qualifications, capabilities, and skills

• Ability to challenge and influence stakeholders to ensure well-thought-out decisions that can be executed from an operations perspective
• Comfortable with change, ambiguity, debate, conflict, and informed risk-taking
• Background in Asset Servicing operations