דרושים Signature Success Sales Executive Asean ב-Salesforce ב-Thailand, Bangkok

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Scope:

• Serve as the Trusted Advisor to the aligned ESMB Sales leaders on all pipeline related topics, including both pipe generation and pipe progression, across all horsemen

• Define & own the operational cadence linked to programmatic & scalable pipegen and pipe progression activities to ensure flawless execution against quarterly priorities, including pipe councils, pipe generation days, pipe progression days, etc.

• Develop specialised sales plays based on business priorities across various industries, segments, and geographies

• Align and collaborate with other Sales Programs teams locally and globally, as well as cross functionally with Enablement and Marketing, to deliver pipeline health improvements at scale

• Act as a forcing function looking to always improve and scale best practices in programs execution

• Own strategic projects to drive long-term transformation & evolution regarding becoming more programmatic with pipegen and pipe progression across the team

Skills/Expertise Required:

• Prior experience in sales programs / demand generation roles within a high growth SaaS company

• Track record of building strong relationships with and presenting to senior stakeholders in commercial functions, pipeline emphasis preferred

• Strong communication skills. Ability to translate analysis into easily digestible messages and make succinct recommendations

• Demonstrable program management experience in a sales environment; fully knowledgeable of all steps of the sales cycle from lead generation to closing

• Strong ability to drive best practice in execution acting as an excellent team player, collaborating with a set of diverse functions and groups

• Strong time management and organisational skills.

• Ability to work independently with a high degree of accountability

Unleash Your Potential

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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Based in Bangkok, Vietnamese Language Skills mandatory
• Visa & Relocation Support possible for the right candidate

Key Responsibilities and Impact:

• Relationship Management: Develop and maintain relationships with key business and IT partners to understand their goals and priorities.

• Value Realization: Help customers achieve their business outcomes by coordinating Signature Success services, providing proactive feature guidance, and advising on new Salesforce releases.

• Technical Expertise: Act as a trusted advisor on the Salesforce platform, with a specific focus on Sales Cloud, Service Cloud, or Financial Services Cloud capabilities and best practices . Translate business needs into technical solutions within the Salesforce ecosystem.

• Proactive Support: Identify potential challenges and risks related to the customer's Salesforce implementation, reinforce the value of technical recommendations, and proactively set customers up for success.

• Incident Management: Provide regular updates and communications during infrastructure service degradations affecting the customer's Salesforce instance, partnering with internal teams for resolution. Track root cause analysis and communicate findings to customers.

• Advocacy: Act as a customer advocate during the triage and resolution of high-severity cases related to their Salesforce platform usage.

• Value Communication: Clearly communicate the value of Signature Success to ensure customer renewals.

• Collaboration: Work closely with internal teams (e.g., Support, Product, Sales) and external partners (including ISVs) to address customer needs related to their Salesforce solutions.
  

Technical Requirements:

• Salesforce Platform Experience: hands-on experience working directly with Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud , including configuration, implementation, or technical management.

• Broader CRM Experience: Experience with application development, configuration, or implementation within other enterprise CRM systems, such as SAP CRM or Oracle Siebel/Fusion CRM , is beneficial.
  

Additional Requirements (Broader CSM Skills):

• Experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical/Solutions Architecture, particularly within the CRM domain.

• Exceptional communication and presentation skills at all organizational levels, including executive and C-level.

• Ability to analyze technical concepts (especially related to Salesforce CRM) and translate them into business terms, and vice versa.

• Knowledge of software development processes and design methodologies as they apply to CRM implementations.

• Experience leading cross-functional teams to resolve customer needs or projects.

• Fluency in Vietnamese language is required

Preferred Requirements:

• Relevant Salesforce certifications are highly desirable, such as:

  • Salesforce Certified Administrator

  • Salesforce Certified Sales Cloud Consultant

  • Salesforce Certified Service Cloud Consultant

  • Salesforce Certified Financial Services Cloud Accredited Professional (or related FSC certs)

  • Salesforce Certified Platform App Builder

• Deep knowledge of Salesforce products and features, capabilities, best use cases, and deployment strategies within Sales, Service, or Financial Services contexts.

• Experience working with Enterprise-level customers.

skills. They need significant hands-on experience with core Salesforce CRM platforms (Sales Cloud, Service Cloud, or FSC), potentially supplemented by experience with other enterprise CRMs like SAP or Oracle. Holding relevant Salesforce certifications and fluency in Tagalog are key requirements for the role. The ideal candidate is passionate about driving customer success within the Salesforce ecosystem, proactive in their approach, and adept at managing complex technical and business requirements for large enterprise clients.

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Responsibilities :

• Lead a dedicated customer set (region or vertical) in the SMB space being responsible for the full sales cycle. You coordinate several sales projects simultaneously and are fully responsible for your customer.

• Own the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business, while growing existing accounts.

• Use your solution selling expertise to respond efficiently to customer needs and identify business potential to create a strategic, long-term partnership with your customers.

• Strengthen client relationships through regular engagement and face-to-face meetings

• Prioritise and lead industry events and user groups to generate market interest.

• Work in partnership with our team of Business Developers, Pre-sales, and Marketers for all sales leads and sales opportunities.

• Building account strategy and territory plan for the Thailand/ Vietnam Market

Required Qualifications:

• Proven track record of success in full cycle sales

• Credibility at all levels and evidence of building positive relationships internally and with the customer.

• Effective communication skills with the ability to build influential relationships and deliver results in a cross-functional environment.

• Successful history of net direct new business sales , proving consistent delivery against targets.

• High motivation, resilience and ambition to build a career at Salesforce.

• FluentinEnglish and Thai/ Vietnam.

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Role Description:
This role will be based in Bangkok, Thailand.
Key Responsibilities:

• Prioritize, lead, develop, deliver, and maintain repeatable sales & technical enablement content, hands-on configuration exercises, presentations, and programs to partner(s) teams that drive certification growth, sales & implementation readiness, and customer success supporting industry/product growth with a C360 lens

• Drive GTM readiness to maximize Lead Generation and ACV Pipe (Annual Contract Value) impact

• Equip partners to grow the depth of expertise by understanding specific use cases; build and deliverhands-on workshopsto deepen product expertise

• Own and deliver sales & technical enablement roadmap to partner teams based on pre-determined, high-impact areas of focus across each priority market.

• Create Salesforce Sales experts, Evangelists, and Prospectors, through our key Sales programs

• Work cross-functionally with stakeholders and business partners including but not limited to Partner Business Managers, Partner Success, Product Management, CSG, SEs and other teams.

• Leverage dashboards and other tracking tools that communicate to leadership the effectiveness of identified programs & investments via key outcomes of the enablement activities in line with the established A&C KPIs.
  

Requirements and Skills:

• Consistent track record in leading, building, and implementing enablement strategy and delivering sales/technical hands-on enablement

• Demonstrated analytical, organizational, and project management skills using relevant information to make timely decisions that affect cross-functional teams and have a substantial impact on investments and program effectiveness.

• Be a confident speaker/presenter to bring energy and excitement to the sessions conducted (in-person/virtual)

• Have a growth mindset with a curiosity to learn our customer and industry value propositions & stories

• Leads with our core values and evokes equality amongst the team and with our partners

• Comfortable with executive stakeholder conversations

• Exhibit a collaborative style, be open to ideas from others, and uses constructive dialogue to address problems

• Demonstrates ability to solve for positive outcomes for the company, clients, and Partners in complex, new, or unfamiliar situations

• Strong tolerance for ambiguity; able to focus and implement in a changing environment; ability to make things happen

• Be familiar with our Salesforce’s products and solutions

• Fluent Thai + English language skills is a must
  

Preferred Requirements

• Salesforce Administrator Certification

• Productcertification/experienceor Industry Cloud experience, specifically in Financial Services.

• Deep technical Salesforce product knowledge to function as leader/advisor and deliver training to strategic global and regional partner

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does not accept unsolicited headhunter and agency resumes.

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This role is based in Bangkok, but will cover multiple ASEAN markets as such fluency inis required.
Duties & Responsibilities:

• Achieve and exceed revenue targets for Signature Success plans.

• Build strong relationships with relevant internal partners to review territories and identify strategies and opportunities to attach Signature Success plans.

• Cultivate and manage a pipeline of sales opportunities, accurately forecast sales, log activities

• Collaborate with internal Account teams to drive an effective sales process for Signature Success from Identification, through Qualification, Discover, Selling and Commercial Negotiation.

• Create compelling presentations and perspectives to drive Signature Success sales with customer value realisation including use of financial and business metrics.

• Evangelise Signature Success internally and externally. Act as subject matter expert for Success Cloud products.

• Collaborate effectively with other parts of the organisation, including, but not limited to: License Sales, Customer Success, Professional Services, Marketing, Sales Operations, Pricing Deal Desk, Legal, Product Management, and Delivery to address and resolve customer or sales issues.

• Travel up to 20%

Qualifications:

• Experience in Sales, Marketing, or Services (consulting sales, technical sales or support sales) required.

• Proven track record in Enterprise sales and achieving against a revenue target.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• CRM or Marketing automation application experience: Salesforce product experience a plus

• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

• Excellentrelationship-buildingskills with a demonstrable experience in growing and nurturing relationships

• Strong written and verbal communication skills. English proficiency required

• Outstanding presentation skills are required including the ability to adapt style based on the audience and present complex ideas.

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Slack is more than just a tech company. We are on a mission to make your working life simpler, more pleasantand more productive. We believe that culture is the compass to success and so our Slack Values are woven into the fabric of all we do. We seek outstanding talent eager to do the best work of their life while supporting others in doing the same. We are looking for an Account Executive to join us in our Thailand Team. This region represents a huge opportunity for Slack and we are excited to develop this business unit. We seek outstanding people eager to do excellent work while supporting others in doing the same! You will be responsible for evangelizing the value of Slack to new prospects, as well as working with existing customers to drive adoption and the value they derive from our platform. We are a customer-centric team that is passionate about the development of trusted relationships across our customer base.You will work closely with customers to understand their business objectives and act as their trusted guide to enable our customers to work in new ways. If you enjoy working with customers from a variety of industries in a rapidly changing environment, come and join us! Slack has a positive, diverse, and supportive culture— we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello? What you will be doing:

• Drive ACV within the Thailand market by creating, navigating, and closing opportunities, and making our customers successful with Slack.

• Provide recommendations based on a customer’s business needs and usage patterns

• Lead multiple customers simultaneously at various stages of the Slack buying cycle

• Drive revenue through proactive outreach to new and existing customers

• Balance inbound customer communication and prioritize/raise issues appropriately including billing, legal, security, and technical inquiries

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas
  

1. Business acumen
2. Consultative selling
3. Prospecting skills
4. Compelling communicator
5. Urgency
6. Competitive spirit8. Resourceful
9. Coachable
10. Drive for results
11. Trusted advisor

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